Cross Matching Rebate - £2.43

Posted in Australian Forum

Australian Cross-Matching Residual Funds Distribution


Betfair Customer Services
19 Oct 11 07:51 Joined: 22 May 02 | Topic/replies: 2,830 | Blogger: Betfair Customer Services's blog
As you may realise, many Australian markets offered by Betfair employ cross-matching, a process that increases the likelihood of customers’ bets being matched through a specifically-calculated algorithm.  (For more detailed information on cross-matching on Australian markets, please visit cross-matching.betfair.com.au/.)

Over time, the cross-matching process on Australian markets results in the accumulation of a small amount of residual funds within our internal matching account, which we are required to distribute to eligible customers at certain intervals.

Customers who have placed a bet in an Australian exchange market that employs cross-matching since the last distribution of funds will be entitled to an allocation of a share of these funds.

As any Betfair customer throughout the world to have placed a bet in an Australian cross-matching market is entitled to a share of the distributed funds, the relevant amounts per customer are quite small. 

This announcement is to inform Betfair customers that a redistribution of funds has begun to take place today Wednesday October 19 2011, with all funds being distributed by next week. Funds will be deposited into customer’s Australian wallets, in their local currency.

If you have any further queries, please contact our Help Desk on 1300 238 324 for Australian customers and 0800 567002 for New Zealand customers or you can email us at ausinfo@betfair.com.

Regards,
The Betfair team.

Where do you think it is from Trusty?  You must have had some bets at some stage on Aussie events?

Ok thats the good news - BUT - since i got the credit - i had the same amount transferred to my Aussie wallet from my main wallet every 4-5 mins!! I've reported the bug to the helpdesk - dont know yet whether its sorted.....

I think the value for cross matching is the same for every person - irrespective of how much you have done - so i guess its not going to be that much. You probably had a bet on the Aussie tennis??

Think you might have had a few of those pints ('the £2-43 won't buy') -

- and clicked onto Betfair Park - as it is called on here - but known as Sandown, down under.

Did you think Betfair Park was Virtual Racing? 

I wonder how much the rebate for cross matching in the UK markets will be?

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nothing, they aren't obliged to give it back.  unfortunately gambling authorities over here don't protect punters like their Australian counterpars

Betfair Customer Services     19 Oct 11 10:16 
We are aware some customers are experiencing a repeated funds transfer from their UK wallets to their AUS wallets for the amount of £2.43. This is due to a problem with an automated scheduled job, that was due to return funds to customers accounts regarding Australian Cross-Matching funds distribution (see below). This job has now been stopped, and our technical teams are now investigating. We apologise for any confusion caused.

The Tasmanian Gaming Commission requires Betfair to periodically distribute the surplus funds from cross-matching on Australian markets back to customers. You can find more information about the cross-matching process here cross-matching.betfair.com.au/

To be eligible to receive a share of this distribution a customer must have placed a matched bet on an Australian cross-matching market since 3 December 2010.  Accounts that are excluded, closed or suspended are not eligible to receive a share. Future distributions will occur approximately 4 times a year.

Eligible customers will receive a small equal share of the surplus funds. The funds will first be credited into the Main wallet and then transferred into the Aus wallet in accordance with the TGC’s requirements.