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03 May 10
10:01
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Date Joined:
20 Jan 02
Dear Mr Bl,
I am writing to inform you of a pricing error affecting one or more wagers placed on your Betfred account.
Samuel Wanjiru was incorrectly displayed at 7/2 rather than 7/4 therefore all wagers placed at this incorrect price have been voided under our pricing error ruling (shown below)
We apologise for any inconvenience caused by this mistake and we have amended the price to enable all customers to replace the wager at the correct price should they wish to do so.
All Betfred.com prices are subject to change and are fixed only when a bet is struck. Should there be an obvious pricing error or system failure which leads to incorrect prices, lines or handicaps being displayed, any bets taken at these prices will be deemed void. To establish the correct price at time of placement should there be a dispute, Betfred.com will consider industry prices available in the general market at the time the wager was placed. Should the error be noticed before the event is due to take place every effort will be made by the Betfred.com team to inform all those customers who have placed a wager.
Kind Regards
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Dear Mr Br,
As a keen runner myself, I was aware that the 7/2 price available on Sammy Wanjiru seemed like good value bet and so decided to accept your offer by placing funds into my account in order to do so. As I mostly bet on Horse Racing and Football, together with not running the Marathon myself this year, to have a bet on Sammy Wanjiru at this price offered to make my viewing of the race more interesting.
I am extremely disappointed that you feel unable to honour my bet placed at 7/2 because you say it was a mistake of one of your pricing analysts or as a result of a system error. This has inconvenienced me, as I now do not have a bet on this event I was looking forward to watching with interest. A bet struck on a racecourse for Cash at a price would have to be honoured, as the punter would have walked away with their ticket and only come back after the race to collect. This in effect is taking advantage of being an online customer and having used funds electronically, which allows you to reverse transactions on my account at will. I'm not sure that that many people would have placed bets on this market in the time period before the error was spotted and feel that a high street bookmaker of Betfred's size should be well capable of laying bets at this price. I have many accounts open with other bookmakers and I am confident that a firm like Paddy Power would let this bet stand, as they would want to have positive PR in such a mistake and promote good customer service in this instance.
As you will not honour my bet and have voided it, with not even any offer of compensation such as a free bet, I therefore do not want to bet with your company ever again and will be closing my account shortly. I shall also pass this poor customer experience on to my friends and other connections I have in the racing fraternity, that they should be wary of using your firm to place their bets in future when therefore is every chance of you saying that a price taken is void when it does not suit you.
I look forward to any comments you have to offer.
Mr B
I am writing to inform you of a pricing error affecting one or more wagers placed on your Betfred account.
Samuel Wanjiru was incorrectly displayed at 7/2 rather than 7/4 therefore all wagers placed at this incorrect price have been voided under our pricing error ruling (shown below)
We apologise for any inconvenience caused by this mistake and we have amended the price to enable all customers to replace the wager at the correct price should they wish to do so.
All Betfred.com prices are subject to change and are fixed only when a bet is struck. Should there be an obvious pricing error or system failure which leads to incorrect prices, lines or handicaps being displayed, any bets taken at these prices will be deemed void. To establish the correct price at time of placement should there be a dispute, Betfred.com will consider industry prices available in the general market at the time the wager was placed. Should the error be noticed before the event is due to take place every effort will be made by the Betfred.com team to inform all those customers who have placed a wager.
Kind Regards
------------------------------------------------------------------------------
Dear Mr Br,
As a keen runner myself, I was aware that the 7/2 price available on Sammy Wanjiru seemed like good value bet and so decided to accept your offer by placing funds into my account in order to do so. As I mostly bet on Horse Racing and Football, together with not running the Marathon myself this year, to have a bet on Sammy Wanjiru at this price offered to make my viewing of the race more interesting.
I am extremely disappointed that you feel unable to honour my bet placed at 7/2 because you say it was a mistake of one of your pricing analysts or as a result of a system error. This has inconvenienced me, as I now do not have a bet on this event I was looking forward to watching with interest. A bet struck on a racecourse for Cash at a price would have to be honoured, as the punter would have walked away with their ticket and only come back after the race to collect. This in effect is taking advantage of being an online customer and having used funds electronically, which allows you to reverse transactions on my account at will. I'm not sure that that many people would have placed bets on this market in the time period before the error was spotted and feel that a high street bookmaker of Betfred's size should be well capable of laying bets at this price. I have many accounts open with other bookmakers and I am confident that a firm like Paddy Power would let this bet stand, as they would want to have positive PR in such a mistake and promote good customer service in this instance.
As you will not honour my bet and have voided it, with not even any offer of compensation such as a free bet, I therefore do not want to bet with your company ever again and will be closing my account shortly. I shall also pass this poor customer experience on to my friends and other connections I have in the racing fraternity, that they should be wary of using your firm to place their bets in future when therefore is every chance of you saying that a price taken is void when it does not suit you.
I look forward to any comments you have to offer.
Mr B
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Replies: 8
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Dear Mr Betfred, I stole my wifes housekeeping to back St Nicholas Abbey with you in the 2000 Gns. This was a palpable error on my part and as such I ask you to return my stake forethwith.
King regards GS |
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Palpable or obvious errors placed on the racecourse can be voided in your absence and a ticket issued at the correct price retained until you come to draw, provided it is done in consultation with the Betting Ring Manager on the day. The terms and conditions of the bet are provided on the reverse on your ticket.
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If you placed the bet by phone you have more chance of it being honoured. You are allowed to listen to the recording of the call to confirm they quoted the correct odds.
Did they refer the bet to the trader? If they did then you can argue that he should have spotted the error and corrected the price. |
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I suppose the problem is deciding what is "obvious". If the rest of the industry prices were, say, between 6/4 and 9/4 then is 7/2 an obvious error? I would say not. The bookie may have just found out the runner has caught a cold, which would definately effect his chance. There could be many reasons why the bookie might want to lay the runner and 7/2 would be an entirely reasonable price to offer to do this. Had the odds been 74/1 then that is an obvious error. 7/2 is not a typo and could easily have been considered simly a good value bet. If the bet was to your usual sort of stake then I think the bookie should have honoured it but if you were clearly lumping on massively, possibly to lay off on here, then I don't blame the bookie cancelling it.
Incidentially, over many years of betting I have had two instances of palpabal errors. Firstly, I took 7/1 on a bet when the best price elsewhere was 5/1. I successfully argued that was not an obvious error and got paid out in full. Secondly I took 9/2 when the best price elsewhere was 3/1; this bet got cancelled before the event and I couldn't be bothered arguing, but had it not been cancelled and won I would have argued a great deal to be paid out in full. |
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In the above case, should he not have been given the option to have his bet struck at the "correct" odds instead of voiding it outright ?!
After all, it would only have taken an email (like they did to tell him it was voided) to inform him of the option ! |
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info - I don't particularly agree with that, although it could have been an option. The punter may want to change the stake of the bet if the odds are lower. It is just as easy to place a bet online as it is to send an email.
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did the bet win
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The athlete was injured so was withdrawn so the irony was the Baldfred would have won 100 for nothing if they had laid the bet.
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