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bin bagged
25 Jun 23 09:37
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Date Joined: 05 Feb 03
| Topic/replies: 324 | Blogger: bin bagged's blog
as per the rules in the greyhound derby?
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Report bin bagged June 25, 2023 11:07 AM BST
i had bets placed before the start of the round matched after the semis had finished?
Report backatrier June 25, 2023 1:29 PM BST
I had the same in one of earlier rounds too. Since then been making sure I cancelled them beforehand.
I think somewhere in their terms and conditions they say whilst they aim to cancel all unmatched before first race it is not guaranteed. Not good enough I know. I hope it’s not too costly for you?
Btw in my case it was laying dogs who were already through, I think if you got matched backing something that had already been knocked out you may have a better chance off getting it cancelled.
Good luck with that though, the customer service people are shocking and got no idea about betting in my experience.
Report bin bagged June 26, 2023 8:23 AM BST
Unbeleivable, i got the below reply and an attachment stating all unmatched bets will be cancelled at the start of each round. If thats true how can bets placed on Saturday at 16.45 get matched at 22.25?


Hi Shaun

Hope you are keeping well.

I am getting in touch with you regarding the English Greyhound Derby market. Our racing team have looked at your bets and can confirm they have been accepted under normal process. I have attached a copy of the rules for your reference .

Should you require anything further do not hesitate to get in touch

Ciarán

Betfair Exchange Team
Report bin bagged June 28, 2023 9:32 AM BST
Received a message admitting they messed up. No offer of compensating me. Terrible customer service.
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