No seats at Notts

Went to Nottingham last night for the 1st time this year,betting hall had a refurb but No seats in there.
When asked a security guy why that was,said to ask Rachel it was her decision.
All the old chaps were moaning about it,one said that you were expected to stand on your
feet from 6pm to 10.30 pm.
Would Rachel or Dave Baldwin stand on there feet for that amount of time.
What ever happened to customer service ???.