We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
HOW DO I FIX MY MOBILE PHONE APP?
I can't access my mobile phone app. It says EXCHANGE HAS STOPPED Try again. When I do, it says EXCHANGE KEEPS STOPPING Close app. And that's that. Removed it and reinstalled several times but the same happens. Can someone please help?
Answers (1)
Hello there,
Apologies for the inconvenience you're experiencing at the moment. We would kindly ask you to try the below and see if it fixes it:
- uninstall your application
- close all your web browser sessions which have any Betfair sessions open
- clear all of your phone's data cache from the beginning of time
- update your phone to the most recent software available
- download the application with the latest version available for you
Should it still not work after trying the above, please contact us with a screenshot of what you're seeing at the below link:
support.betfair.com/app/contact_us/
Regards,
Betfair CS
Apologies for the inconvenience you're experiencing at the moment. We would kindly ask you to try the below and see if it fixes it:
- uninstall your application
- close all your web browser sessions which have any Betfair sessions open
- clear all of your phone's data cache from the beginning of time
- update your phone to the most recent software available
- download the application with the latest version available for you
Should it still not work after trying the above, please contact us with a screenshot of what you're seeing at the below link:
support.betfair.com/app/contact_us/
Regards,
Betfair CS