Account robbed by someone and then locked by Betfair

About 15 years ago, was on the exchange my balance kept going up and down. Contacted them someone had deposited from my usual bank account and was playing on the casino. Betfair argued couldn't be 2 devices logged in but eventually gave me the other log in location over 100 miles away from me. In the end had to contact police then my bank who eventually gave me my money back and had to open new betfair account.

Got sky bet account got it suspended suspected fraud got it reopened £25 was in it 4 Antepost football bets going quite well the person cashed them out for £630 made my balance £655 Had 2 bets of £300 and £355 on 2 dogs both beat account is now empty this happened on March sky are looking into through there  fraud department have  I any chance of getting something out of this welcome replies Thanks

sevey - I'm not overly knowledgeable about account hacking but I suppose the most obvious thing would be for them to check the IP Address (location) from where the hack took place and compare it to your IP Address (which I would assume is always the same and also matches the location of EVERY other log-in that has EVER occurred on your account previously, bar that one).

IF any of these statements are true, I would also point out to them:

That you have never used the cash-out facility before, you've never bet on dogs before, you've never bet in £300 stakes before.

I would have thought a one-off ROUGE IP address coupled with completely abnormal activity/betting patterns would make for a fairly strong case. The only other thing I would add, is that if their initial decision does go against you - don't accept it and escalate it with them. GL.

Thanks for Getting back to me That's what I Thought The IP Address is were the Answer could Be Thanks Again

Another reason to enable 2FA (two-factor authentication) on your BF account.  That way there is no practicable route for a hacker to access your account.

I set mine up as soon as it was available, years ago.

I also self-excluded and/or set a tiny (£1) transfer/loss limit for all the products I don't use (Poker, Casino, Arcade etc).

How does 2FA work and how do you set it up please ?

Ericster

You install the Google Authenticator app on your smartphone and link it to your account.

From then on, either on every login, or when a login is attempted from a new device (your choice) the login process requires you to enter the 6-digit code from the Authenticator app.

https://support.betfair.com/app/answers/detail/126-two-step-authentication-help/

carnt u just be any ip u want im pretty sure hackers can do that  or they intercept cookies or sum chit if u dont log out n delete cookies

Apr 10, 2025 -- 10:15AM, longbridge wrote:

EricsterYou install the Google Authenticator app on your smartphone and link it to your account.From then on, either on every login, or when a login is attempted from a new device (your choice) the login process requires you to enter the 6-digit code from the Authenticator app.https://support.betfair.com/app/answers/detail/126-two-step-authentication-help/

I'm on a laptop here, should have said.
Sorry.

I'm on a laptop for Betfair.

The smartphone is the "2" bit of "2FA" - a second thing to prove you are who you say you are.  The phone gives you the code and you type it into the website on the laptop.

That's way over my head longbridge.
Sorry for wasting your time.

Don't have a smart phone, or whatever those things are called.
And as for "apps".
Wouldn't have a clue where to begin.

Not to worry, may be of use to others.

Any joy yet sevey?

I would imagine you need this sorted out very quickly and to establish immediately what you want i.e. Are you looking to recoup the cash-out value of the stolen bets at the time you were hacked (£655) or are you looking to gets the bets reinstated to run their course (in which case the value of them will be continuously fluctuating until they conclude). I think you kind of need to get that established from the outset, otherwise the amount you are disputing is an unknown and could vary from zero (if they lose) to a much larger amount(if they win).

As things stand, even if they agree you have been hacked; it's not really clear what kind of figure is involved.

It reinforces the whole point of having knowledgable and efficient people working in Customer Service and a communication channel that actually works for the customer - which obviously isn't just the cheapest options like live-chat and Twitter!

Afternoon Sir just checked my sky account paid me £304 Ante Post bet but remember there was no cash out bets on this £360 winner not been paid they cashed out that bet 2 bets still running £79Double x£50 Double Both cashed out Sky says that I was to contact them if any the cashed out bets won it is very hard and annoying try to explain things to People when there is no Telephone service keep you updated and thanks for your getting back to me

Forgot to say Management keep it simple Hacked of £630 plus The £25 that was in my account when they had the bets of £300 x£355 Both beat the account is empty but when I got through to them They reopened my account The original £25 was There

Hi sevey - I'm not gonna pretend I fully understand the specific detail of your posts (above) but it sounds like you have had at least made some sort of satisfactory progress. GL.

Morning Management I will keep you up to date with my progress is there anything you want to ask me about anything else feel free

great advice from longbridge, go to safer gambling tools and set poker, exchange games etc. to £1 a year loss. As for 2FA, if you can't set it up, you shouldn't be on here.

Die Linke - sevey's issue is with SkyBet (not BF) - no idea if they even offer 2FA

Die Linke been on Here nearly 17 Years count on 1 Hand The Negative issues I have had with Betfair

Afternoon Management just to let you Sky bet have paid out on the 1st bet of £360 and the 2 other bets will be Hounered Thanks for reading and taking your time to Reply Be Lucky

Pleased to hear that sevey.
All the best.

sevey is fine (good to hear) - any news from the OP?

Assuming the OP's issue was with Betfair - he is probably still on "live-chat" explaining his situation to Gesundheit or Desdemona.

Morning Longbridge Saluti