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Yossarrian
07 Jul 17 22:48
Joined:
Date Joined: 29 Oct 04
| Topic/replies: 342 | Blogger: Yossarrian's blog
Evening folks. Anyone here know if a bookie is obliged to notify customers when they've been restricted from accessing certain services such as best odds guarantee and promos?
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Report getintheir July 12, 2017 10:28 PM BST
you must receive an email stating that a review has taken place. That review must be conducted by someone at the highest level and you should get confirmation of this in the email. :-)
Report Cardinal Scott July 13, 2017 11:38 PM BST
365, SkyBet, BetFred/ToteSport notified me I was being restricted Coral who restricted me so savagely I can't place any bet at all even 0.01p did not notify me, laddies restrictrd me 2 days ago again no notification.
Report McCoy Carp July 14, 2017 4:33 PM BST
Thank you for wanting to chat live at Coral.co.uk!

Simply enter your query in to the box below and we’ll be with you shortly.


You can also visit our Help Centre for general queries.

@Charmaine: Hello, B. Thank you for contacting Coral Customer Support, you're through to Charmaine. How may I help you today?
@Charmaine: Please continue typing.

me: Hello, I'm trying to place a £200 bet on Polly's Pursuit 7.20 but it's coming up you have exceeded your maximum stake and it won't let me have anything on?

@Charmaine: I apologise that you are unable to put your desired amount on a bet.
@Charmaine: Before we continue, can you please confirm your date of birth?
me: **/**/****
@Charmaine: Thank you for confirming.
@Charmaine: Let me go ahead and check the reason for this.
@Charmaine: Please be advised that as per account review, currently you have been restricted by the Trading Team to process any sports bets on the account. Please be advised that this restriction only applies on your online sports betting account. You can still take advantage of the different promotions and bonuses offered by Coral on Casino, Bingo, Games, Poker and Lotto.

me: Sorry, I don't understand that?

@Charmaine: Sadly, you cannot process any Sports bets on your account. This was a hard decision made by the Coral Traders, unfortunately the reason for this is unknown to us. The Traders do not provide any information regarding this, as they do not have to.

me: Ok, thankyou.

@Charmaine: You are welcome. I hope that you are satisfied with the resolution that I provided. Please click here to provide any comments about your experience. Is there anything else that I can help you with, B?
@Charmaine: Are you still there?

me: No, that's fine. Would of been nice if someone would of have the courtesy to notify by email for example of their decision rather than me having to waste my time chatting with you. Thanks anyway

@Charmaine: Thank you for contacting Charmaine in Coral Customer Services today, if you need any further assistance please don't hesitate to chat with us again.
Report rich91 July 14, 2017 9:07 PM BST
Just abuse the casino bonuses and then the poker bonuses...all good
Report henryluca July 15, 2017 1:13 AM BST
A sign that they have deemed you to be losing more than you can afford. Its part of their licence to ensure punters gamble responsibly---similar to a bank ensuring you can afford a bank loan ---arrange copy your assets and liability --proof of income etc---if their algorithms determine you cant afford to lose what you losing then if they allow you to continue --possible breach of licence conditions etc

Dont be fooled into believing you are too clever for them----
Report McCoy Carp July 17, 2017 7:16 PM BST
A sign that they have deemed you to be losing more than you can afford. Its part of their licence to ensure punters gamble responsibly---similar to a bank ensuring you can afford a bank loan ---arrange copy your assets and liability --proof of income etc---if their algorithms determine you cant afford to lose what you losing then if they allow you to continue --possible breach of licence conditions etc

Dont be fooled into believing you are too clever for them----


yeah, right
Report jajabink July 28, 2017 10:05 AM BST
they only want you to play the machines, 60% of the business comes from those, if you won 10k on those i bet they wouldnt restrict you
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