General Betting
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Morning All,
I have woke up this morning to find £4.71 in my account, This should be over £100. I know it's not a great deal of money but it's still a couple of days work for me. I checked my account statement to find that somebody has been using casino. The amount was £5 each time. It doesn't tell me much more. What do I do ? I have messaged Betfair on live chat and they said they will get back to me. I am literally shaking and feel sick. WTF !?!?! How is it even possible. After searching for the same think on Google I find that this happens to ALOT of customers and most don't get there money back. Are we not safe and backed by Betfair ? What are the chances of me getting my money back and has anybody else ever had this problem ?
I have woke up this morning to find £4.71 in my account, This should be over £100. I know it's not a great deal of money but it's still a couple of days work for me. I checked my account statement to find that somebody has been using casino. The amount was £5 each time. It doesn't tell me much more. What do I do ? I have messaged Betfair on live chat and they said they will get back to me. I am literally shaking and feel sick. WTF !?!?! How is it even possible. After searching for the same think on Google I find that this happens to ALOT of customers and most don't get there money back. Are we not safe and backed by Betfair ? What are the chances of me getting my money back and has anybody else ever had this problem ?
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There used to be a "my security" tab that you could click to show the IP address and country of all logins but I can't find it now
 (it is a bit early for me)........ |
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Hopefully, somebody will be able to tell you where it is.
I assume that you have already changed your password this morning? |
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Have just found it:
Go to My account>Account Details then click on "my security" (top left) and on the right hand side should be a list of your successful logins. Check for suspicious logins. |
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They used to allow you to limit logins from you're own country but I guess EU regulations put a stop to that to allow free movement of hackers within Betfair, on the bright side I guess it does save enough money to buy those Google Glass things Betfair's Barry Ore wears on TV
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Customers get zero compensation should their account be hacked and they suffer losses.
This happened to me a few years ago, Betfair accepted that my account had been hacked but they take no responsibility for losses per the T&Cs. People think that their money in Betfair has the same protection as banks but in reality there is no protection at all. |
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You can self exclude yourself on a product by product basis
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You could probably do with 2-step authentication as well.
https://www.youtube.com/watch?v=8x76Zet62Is |
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^ Exactly.
You can bet if you haven't got this set-up they won't listen. |
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That is a bit of a concern, I have got more than a few £100 I will need to bolster my security, I have excluded myself from the casino but if it can be hacked why wouldn't they have just taken the money from your account?? I will try and find out how to increase the security but thank you for highlighting this.
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Try 2-step authentication.
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Need a specific phone to do it?
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if you have an android phone , that is all you need.
you will need to download : barcode scanner , from the google play store |
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stu , have a read on the betfair security page before you do it, it is very easy to set up
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Oh yep - job done. :)
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Deffo worth doing that for all users.
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Indeed.
Can't imagine not having it now. |