General Betting
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09 Aug 14
03:58
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Date Joined:
19 Apr 05
I have used my Natwest Visa debit card for years when depositing and withdrawing money here. Yet today when I made a deposit, I got charged a 1.5% deposit fee? Since when the hell did this start? I also tried registering my new debit card (as my current one is about to expire) but kept getting a message saying 'We don't accept cards from this country. Please try another card.'
What the hell is going on? Anyone else had similar problems?
What the hell is going on? Anyone else had similar problems?
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Replies: 11
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Same for me, no charge yesterday, put some in early this morning and got charged. Some funny stuff going on on the site, iPad app won't let me deposit phone will. Raising a ticket if no update by later this morning.
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Some very funny stuff going on indeed. I have raised the issue. Keep me posted.
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I raised it to the twitter help
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Just had the following chat on Live Assistance;
Paul Harper: Hello. How come I am all of a sudden getting charged a 1.5% handling fee when depositing with my Visa debit card? This has never happened before, until today. Antoine: There's always a fee when depositing using a visa. Paul Harper: No there isn't, not a debit card. I have used it for years, and have never had to pay a fee, until this morning. Antoine: Let me double check about. You're from the UK? Paul Harper: Yes. Antoine: Ok Paul bear with me a second Antoine: Hi Paul yes there was actually an issue about this Paul Harper: OK Antoine: This has already been raised and they are working on it Paul Harper: OK fair enough. Thanks for your help. Antoine: You're welcome. |
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At least you got a response! I've not had anything back yet, let me know if you get it resolved please!
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Will do. I can't believe more people aren't raising the issue here. It must be happening to a lot of people.
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Seems to be sorted now for me
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Yes they replied to me basically saying that there was a glitch with the system. They have credited the 1.5% to my account.
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A "glitch" .. aye very good, they only refund those that notice the charge or complain about it
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I just got charge, for the 1st time
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Paul Harper: Hello. How come I am all of a sudden getting charged a 1.5% handling fee when depositing with my Visa debit card? This has never happened before, until today.
Antoine: There's always a fee when depositing using a visa. I would have posted the head in hands man at that point |