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SURELY I DESERVE AN EXPLANTION FOR THIS, I'VE CONCTACTED YOU NUMEROUS TIMES BUT YOU OBVIOUSLY THINK IM A DUMB **** AND WILL GO AWAY.
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Have you tried the helpdesk via Twitter? I haven't used it myself but have been told you get a quicker/better response than through other channels:
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https://twitter.com/BetfairHelpdesk
Betfair Helpdesk @BetfairHelpdesk 2h
Morning all, we're back in and ready to assist with your account queries all the way through until 23:00!
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https://twitter.com/BetfairHelpdesk
Betfair Helpdesk @BetfairHelpdesk 2h
Morning all, we're back in and ready to assist with your account queries all the way through until 23:00!
My dark side is having an evil chuckle at your parlous state. 
OK so you've jumped through hoop number 1, the fobbing off hoop. You've made it through hoop number 2, the let's just ignore them hoop, now you are on hoop number 3, the let's try and grind them into submission hoop. STAY STRONG BROTHER
OK so you've jumped through hoop number 1, the fobbing off hoop. You've made it through hoop number 2, the let's just ignore them hoop, now you are on hoop number 3, the let's try and grind them into submission hoop. STAY STRONG BROTHER
My god 14 hours of booze really does show the bad side of me ....time for another beer i think 
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