General Betting
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Sporting index look like they've switched one of my horse racing supremacy bets after I placed it...
Backed y over the x now, then they show x over y....how do I have proof other than my word?
Backed y over the x now, then they show x over y....how do I have proof other than my word?
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Add to that they suspended my bet immediately after they displayed it...about 5 minutes before the race ran.
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Did you do it on the phone ? If so,
all bets recorded. They may close accounts, but they don't cheat in my experience. |
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Its normally people getting confused with buying and selling terms on the phone - they are more likely correct but check as they could be wrong.
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They've told me they checked and they are correct - however, immediately after I placed it they suspended my market and opened a new one the 'correct' way around - very odd practice IMO. Why the need to close my market and open one identical (but 'correct'), and not just keep my market open, unless there was an error? This was a website bet so no phone call recorded unfortunately.
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stu - does sound strange - there will be a transaction record and because its your data, you can ask for the Full record of that transaction. Obviously, it may have been entered wrong, (in your view) but at least you would be able to see it in black and white
It would not be in their long term interests to 'mess' with trans data |
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It sound suspiciously like a pricing error. Bookies should not change the price without the consent of the customer, they should either payout or void the bet. Here are sportingindex's terms;
29. Pricing Errors A Pricing Error is defined as a quote by us to you where by reason of an error on our part the price we quote differs from our true market price (i.e. the price we would have quoted but for the error) at the time it was quoted. If we accept an offer from you to open or close a bet based upon a Pricing Error that bet shall be void and we shall: (a) void that bet in our records as soon as we become aware of the error; (b) inform you as soon as reasonably practicable thereafter; and (c) return any money attaching to that bet to you. |
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Thanks for the replies - yes, seems to me the odd 'suspension' of my bet was because they knew there was a problem with the original bet. They've replied explaining they are sure the bet was correct essentially, but added no explanation for suspending my market and opening a new one. They only said the delay of the race off time may have 'caused confusion' - not on my part, I knew my market had been suspended and a new one suddenly appeared!
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Ask them to play you the tape!
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Was a website bet slicer, so no tape.
Just further to this, they've told me again there wasn't a problem, but still aren't explaining why my market was suspended while the supremacy market stayed open. I've asked if this is normal practice to run a market like that...ie offer a market to some while suspending it for others...waiting for that reply now. If they say that is normal I will ask for that in writing, I don't think they would like to publicise that fact! |