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I'm very annoyed that IBAS still havent replied to my original email of 6 March, not even an acknowledgement though its 6wks since then.What kind of service is that?Is it regulated by a government dept? My MP even wrote to them for me in mid-March but they still havent contacted me
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I had an issue with a so-called vip load bonus at betfair
I’ve told Betfair at least a couple of times not to contact me with so-called special offers. I'd previously complained when they bombarded me with so-called special offers in chat and they promised not to do so again.
When I entered the casino on 2.2.12 I transfered £400 to bet on roulette. They then contacted me with a unsolicited message re a so-called bonus of £50.
I put £200 on red and lost. This as far as I’m concerned included the bonus. I then went on and won on 2 more games taking my balance to £750.
I then tried to transfer out this balance won with my money out of the casino and I livid to find I couldn’t. I complained to them by email then found they’d attributed all my profit made from my money ie £350 as bonus.
I then tried to transfer out my original £400 money out of the casino and I was even more livid to do so would mean I lost all my winnings.
I was angry as they had obviously scammed me and I wouldn’t be able to get my winnings so thought I may as well just gamble it, probably lose it but then at least be able to transfer out my original £400. I did just this and ended up with my original £400. I then transfered this out but to my further annoyance they then reduced this to £350. So they not only scammed me out of my winnings but took £50 of my original money
I’ve told Betfair at least a couple of times not to contact me with so-called special offers. I'd previously complained when they bombarded me with so-called special offers in chat and they promised not to do so again.
When I entered the casino on 2.2.12 I transfered £400 to bet on roulette. They then contacted me with a unsolicited message re a so-called bonus of £50.
I put £200 on red and lost. This as far as I’m concerned included the bonus. I then went on and won on 2 more games taking my balance to £750.
I then tried to transfer out this balance won with my money out of the casino and I livid to find I couldn’t. I complained to them by email then found they’d attributed all my profit made from my money ie £350 as bonus.
I then tried to transfer out my original £400 money out of the casino and I was even more livid to do so would mean I lost all my winnings.
I was angry as they had obviously scammed me and I wouldn’t be able to get my winnings so thought I may as well just gamble it, probably lose it but then at least be able to transfer out my original £400. I did just this and ended up with my original £400. I then transfered this out but to my further annoyance they then reduced this to £350. So they not only scammed me out of my winnings but took £50 of my original money
Wait a minute : You took the bonus
"I put £200 on red and lost. This as far as I’m concerned included the bonus. I then went on and won on 2 more games taking my balance to £750."
and are annoyed you then had to comply to the T&Cs of taking the bonus?
"I put £200 on red and lost. This as far as I’m concerned included the bonus. I then went on and won on 2 more games taking my balance to £750."
and are annoyed you then had to comply to the T&Cs of taking the bonus?
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