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Templeton Peck
06 Apr 12 13:12
Joined:
Date Joined: 17 Sep 02
| Topic/replies: 4,134 | Blogger: Templeton Peck's blog
I've posted this  in another thread but the thread title is too vague:

This has been happening to me a lot over the last couple of weeks and today is unbearable.

Moving from one market to another often comes up with the message:

Loading.... Please wait while the marker loads

Sometimes the market loads in 10 seconds or so but I usually just close down the tab and open Betfair in a new one.  Which  usually works, but sometimes I need to do this a few times.

I'm using Google Chrome and don't have many windows open.  My PC and internet connection are fine.

I would contact Betfair but they'd just tell me to delete cookies...
Pause Switch to Standard View Betfair markets taking an age (if at...
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Loading...
Report jjjjj October 27, 2012 3:01 PM BST
parry is right i am afraid.
Report Super Hans October 27, 2012 3:13 PM BST
LOADING ...

Please wait while the market loads.
Report Templeton Peck October 27, 2012 4:42 PM BST
The old site has been much better today, but that's nothing unusual as it has good days and bad days.

Communication has been dire.  There a plethora of issues raised and they're either met by silence, a thank you for informing them, or the helpdesk telling us it's a problem at our end.

From the messages I've had with them, they do seem genuine in their desire to listen to us and improve the site(s).  But, as we all know, we're not seeing enough improvements implemented.  In fact, we don't even know if any of the fixes we're asking for will ever be made.

To be frank, if the new site is not fit for purpose by the time they close the old site then it's up to us to contact major shareholders with our concerns.
Report jjjjj October 27, 2012 7:03 PM BST
LOADING...
Please wait while the market loads.
Report Srichaphan or Ancic? October 30, 2012 12:35 PM GMT
and again..
Report DStyle October 30, 2012 9:54 PM GMT
it's browser independent by the way.
Report River Me October 31, 2012 1:12 PM GMT
If the old site goes, so will I.  I have tried and tried the new site but I just cannot get used to it and actually HATE it.  I would rather take my chances with BD or just use Pinnacle where I can.
Report YOMOMMA October 31, 2012 2:33 PM GMT
river try Smarkets. B etdaq is overall worse than betfair.
Report Super Hans October 31, 2012 7:45 PM GMT
LOADING ...

Please wait while the market loads.
Report NORTH BERWICK November 1, 2012 12:35 PM GMT
Accounts wont load.
Just had 5mins of the site in Italian. Happened out of nowhere but now back to English.
Report NORTH BERWICK November 1, 2012 1:33 PM GMT
Back to Italian again. Might leave it as it is and learn a bit of Italian.Out of adversity comes an opportunity. Thanks betfair ur doin me a favour really.
Report Gin November 1, 2012 1:34 PM GMT
Strange that you're getting Italian - I am getting Greek!Crazy
Report NORTH BERWICK November 1, 2012 1:40 PM GMT
Must admit ive had Greek a lot over the last few years. This is the first time its changed to Italian. Mind u i prefer Italian or Greek to the Double Dutch you get on the new improved beta site.
Report Srichaphan or Ancic? November 2, 2012 6:31 PM GMT
This market loading thing has been horrendously bad today.
Report viva el presidente! November 2, 2012 7:50 PM GMT
yes, it's awful today. just had one take over a minute.

BF, if you're going to put people on hold, at least play some music.
Report HowieTheRookie. November 2, 2012 10:20 PM GMT
It's a daily irritation most of the time but when it fecks you over whilst trading an event like it did tonight and cost me fifty quid it's becoming a liability I won't be able to continue to use.  (I had lay to back on a greyhound race)

What the fk are they playing at?????  They had the best betting interface ever created and they've gone and screwed it up, they are in denial about the functionality.
Report Srichaphan or Ancic? November 3, 2012 10:37 AM GMT
You just have to look at how fast the markets load on the 'multiples' site to see how fast Betfair used to be before they overloaded the system with other things.
Report HowieTheRookie. November 3, 2012 1:15 PM GMT
Hanging badly again during F1 qualifyingSad
Report Super Hans November 3, 2012 2:17 PM GMT
LOADING ...

Please wait while the market loads.
Report jjjjj November 3, 2012 3:16 PM GMT
site is very slow today with regular freezing. saturday afternoon it has the most traffic probably.
Report HowieTheRookie. November 3, 2012 3:34 PM GMT
I'm surprised there isn't more complaints, it's hopeless today
Report layer1982 November 3, 2012 3:43 PM GMT
They don't want to keep the loyal customer by the looks of it....good luck to them if they going with that strategy. I will not lose any sleep without Betfair, will just use another site, that's the attitude these guys have pushed me to. No respect for their customers at all..... everyone telling them site is wrong, yet they are adamant they will get rid of old one before new one is ready. Lovely attitude Betfair, keep it up.
Report Coachbuster November 4, 2012 1:38 PM GMT
theyre aiming for a younger market and you can't blame them .

i much prefer the old style ,as does everyone else over 25,30,35,40 etc  ,but you really need to ask what teenagers like - that's their future !
Report Coachbuster November 4, 2012 1:40 PM GMT
have you noticed in everyday life how things get more fangled ?  it's an extension of that really .

nothing is straight forward in 2012 , it's all bells whistles and fairy lights ...you will soon be keying info onto a screen soon just to boil the effin kettle
Report Super Hans November 4, 2012 2:30 PM GMT
LOADING ...

Please wait while the market loads.


Happening about 1 in every 10 market moves.Sad
Report HowieTheRookie. November 4, 2012 3:03 PM GMT
Whats everyone's strategy when you get the dreaded LOADING ... Please wait while Betfair catches up.

I tend to log out and reload.  Does anyone have multiple PC's?  I'm considering using a second laptop.
Report HowieTheRookie. November 4, 2012 3:04 PM GMT
I would say Super Hans is correct, around 1 in 10 clicks froze up during the Grand Prix.
Report jjjjj November 4, 2012 6:18 PM GMT

LOADING...
Please wait while the market loads.


are you guys, who are having the loading issues from UK, or international customers?
Report jjjjj November 4, 2012 6:22 PM GMT
up to this point, the market did load eventually after 1 minute max. now i receive the message after 1 minute: "sorry, we are experiencing technical difficulties. an error has occured on the server. you may need to refresh your browser."
will be interesting to see, if i can manage to load the markets for granada-bilbao in time. i have got 24 minutes to do that. Laugh
Report parrys November 4, 2012 6:35 PM GMT
no but if your a newbie mug you can use the fixed odds market instead ? WinkWink
Report Lily of the Valley November 4, 2012 6:43 PM GMT
Granada vs Bilbao won't load at all, forced to use the new site for the first time.
Report Super Hans November 4, 2012 7:08 PM GMT
jjjjj

From UK.
Report Templeton Peck November 4, 2012 9:10 PM GMT
jjjjj, I'm from the UK.

HowieTheRookie, I close the tab and open a new one.  I don't log out.  My other method is to ensure I have windows open for any key markets I'm working on.

I haven't received any other message although every now and then all windows with Betfair crash.  I use Google Chrome (the issue isn't browser specific) and so the Google Chrome error message pops up.
Report DStyle November 4, 2012 9:14 PM GMT
the real thing i don't get about this, is why betfair haven't made an announcement either on this thread or on the service forum that they are aware of this problem and plan on fixing it.

after the beating they constantly took over poor communication in the past, it appears that the lessons that they seemed so desperate to learn, have proven harder than one might have at first thought.
Report HowieTheRookie. November 4, 2012 9:33 PM GMT
Totally agree with DStyle, the lack of communication is very poor, even if they wish to deny the problems are "not that bad" I still want to hear from them.
Report undecided November 4, 2012 9:34 PM GMT
For me it's about every 6 or so market switches, it's always about 30 seconds so I just wait it out and come on this thread to read the latest posts.

I remember reading earlier on this thread that something was to be done in October?

But I guess Betfair's resources are taken up with trying to patch the new site mess.
Report HowieTheRookie. November 4, 2012 9:50 PM GMT
www.brokefair.com Laugh
Report Templeton Peck November 4, 2012 10:35 PM GMT
undecided, I posted about October.  I was told something was to be done which would improve the user experience but it turned out the changes were only for the new site.

DStyle, the problem isn't going to be fixed.  The old site is "beyond repair."  The old site will be discontinued at some point and we'll all have to use the new site or an API. 

What we all hope is that the new site will be fixed/improved by the time they close down the old site. 

To be frank, this thread is now a waste of our time.
Report undecided November 4, 2012 10:55 PM GMT
ok thanks TP, I guess I just find it so hard to believe that people are actually using the new site, I go there about once a month to see if there are any changes and can't last 5 minutes before switching back to old and that is despite

Loading...
Please wait while the market loads

Sad
Report Templeton Peck November 4, 2012 11:37 PM GMT
I'm the same, I've given the new site a go but I can't use it.  I just put up with the Loading... issue on the old site.

I expect the people using the new site are the majority, and the majority are the £2 punters.  I doubt they're really affected by the issues with the new site.  It's primarily heavy users of the site who have the issues, and I expect Betfair would rather us use an API.
Report Coachbuster November 4, 2012 11:50 PM GMT
Templeton ,you are probably correct  - however ,those £2 punters are the most important to Betfair imo ,and there are plenty of them  .

Bookies are certainly out looking for them with their free bet offers
Report Cosmic Horizon November 5, 2012 1:47 AM GMT
One huge advantage of the new site is that it has that "cash out"!
Report sageform November 5, 2012 10:49 AM GMT
I don't seem to get many problems on the old site. The new one is almost unusable.
Report Templeton Peck November 5, 2012 11:00 AM GMT
Coachbuster, yes, the £2 punters are very important and I doubt they have any issues with the new site.

If you look at what's wrong with the new site, it's areas which will affect those of us who place a lot of bets on many markets. 

The site's fine if you're just logging on to have £5 on Man Utd to beat Arsenal and then cash out when they're 2-0 up.
Report DStyle November 5, 2012 11:22 AM GMT

DStyle, the problem isn't going to be fixed.  The old site is "beyond repair."  The old site will be discontinued at some point and we'll all have to use the new site or an API.


I appreciate that this is what you've been told, but it's not true, and it's impossible that it's true.

For some to be beyond repair, it has to be catastrophically broken. The old site capably handled more transactions than the LSE, and when bits of hardware weren't being moved around, or dodgy new functionality being implemented, it was robust. Very robust.

Now, I'm sure it's grown a bit unwieldy and a bit of an IT mess, with any architectural standard (if there was one) slowly being compromised, and that's part of the reason for the new site, which appears to not only be different on the outside, but also under the bonnet, with what looks like a fully RESTful implementation with a whole new load of formats for ids. Concomitant to those changes the API is being changed in the near future as well.

Their argument, no doubt, is that they want to keep investment in supporting the old site to a minimum, as they know it's going to be put to bed soon. This is entirely fair and makes good business sense. I think we all understand that the old site will at some point, be no more.

But the problem is that it hasn't yet. It's still here, and it's still being used and they still have to support it whether they like it or not. They therefore have a duty to formally acknowledge a problem of this magnitude on the service forum, provide an estimate for a fix, and clearly state their workaround.
Report Templeton Peck November 5, 2012 11:47 AM GMT
I don't believe it's true either.  I was merely quoting Betfair's position on the matter, i.e. they will be acting as if the old site's beyond repair.

I started this thread over half a year ago.  I've accepted this issue will not be resolved.
Report Mully November 5, 2012 1:48 PM GMT
In preparation for the big switch off of the "old site" here I've even revived my W-B-X account after five years if it being idle. I shall use that in conjunction with the Purple Place.
No bells, no whistles just QUICK navigation is all I want.
Report Cosmic Horizon November 5, 2012 7:04 PM GMT
Just bought a new PC costing over £1400 and 16GB of RAM and still have the markets loading problem. 

The thing I especially dislike about the new site is that when I open up the market activity I always have to scroll down to see what prices have been matched.  This is incredibly frustrating and time consuming!
Report Srichaphan or Ancic? November 5, 2012 7:21 PM GMT

Nov 5, 2012 -- 1:48PM, Mully wrote:


In preparation for the big switch off of the "old site" here I've even revived my W-B-X account after five years if it being idle. I shall use that in conjunction with the Purple Place.No bells, no whistles just QUICK navigation is all I want.


I contacted a website called 'smarke ts' to ask a question about joining their site as it looks very fast and simple, but havent had a reply about the ID required for withdrawals.

Report jjjjj November 5, 2012 7:22 PM GMT
i try the new site again and again, but its unusable for me. all those options, colours and buttons push the main objective beside. and that would be to place, edit and cancel bets easy and fast. the main buttons are too small. if you have to cancel an inplaybet fast, you have to be skilled with your mouse to be able to strike the little X before clicking "update".

besides i think its got an ugly design. it looks like a cheap website of some dodgy bookmaker. i really dont care about design, but this new website is definately not sth a big company should come up with in the 21. century.
Report caramba November 5, 2012 7:44 PM GMT
Howie, I often have Betfair open in two browsers (the second one as back-up) after all these loading problems. It's not a guarantee, since there's still a possibility that they will both freeze at the same time, but I feel I'm not as vulnerable with this back-up. To minimize risk of freezing, have correct market up in 2nd browser.
Report HowieTheRookie. November 5, 2012 9:52 PM GMT
Nice idea Caramba, I think I'll adopt that system too.
Report HowieTheRookie. November 5, 2012 10:03 PM GMT
just had a look at Smarkets, it's like a retro Betfair.  I'm gonna have a go with that on tonights NFL game
Report Srichaphan or Ancic? November 5, 2012 10:21 PM GMT
Something I noticed about them Howie was that they have a lot of markets populated with decreasing funds away from the betting odds, so that suggests either one punter is betting on a lot of things strategically, or they put their own money onto the markets, which makes me question it. And you have to have ID to withdraw funds, I emailed them and they said they didnt know and havent yet replied again.
Report Srichaphan or Ancic? November 5, 2012 10:24 PM GMT
in other words, be cautious.
Report DonNo1 November 6, 2012 11:07 PM GMT
What a load of **** this site is
Report NORTH BERWICK November 8, 2012 2:56 AM GMT
The new beta site is terrible.It cannot possibly have been designed  by the same people who improved the classic site over the years. Looks like a personnel change in this area has been disastrous.
Report nortons November 8, 2012 1:52 PM GMT
Its awful,designed by Stevie Wonder...
Report sweetchildofmine November 8, 2012 4:33 PM GMT
stevie wonder wouldnt put his name to that Mischief
Report viva el presidente! November 8, 2012 5:19 PM GMT
This is just awful. Is anyone from betfair even reading and taking note of all this?

How can it be acceptable for market loading times to be measured in minutes and for the problem to persist for many months?

Whose responsibility is it to address this, why haven't they done so and why are they still in a job?
Report Templeton Peck November 8, 2012 5:40 PM GMT
Betfair are aware of this at every level.  Nothing will be done though as the old site's going to be done away with soon.

Whether it's a coincidence or not, this issue should theoretically act as an incentive for us to use the new site.  The fact it doesn't just goes to show how inept the new site is.
Report viva el presidente! November 8, 2012 7:01 PM GMT
is this really the point betfair management's reached? make it worse, then try and make it appealing by making what was there before even worse than that?

christ on a fcking bike.
Report Super Hans November 8, 2012 10:23 PM GMT
LOADING ...

Please wait while the market loads.


Must be costing them a fortune in commission.

But if they move everyone to BETA it will cost them more.
Report HowieTheRookie. November 8, 2012 10:53 PM GMT
I think we all just want some form of response from Betfair, their denial that "there's nothing wrong" is proving unfounded. 
Even if the reply is along the lines of sorry boys the old site is a shambles, it's not going to get any better and it's up to you lot to continue to use with the full knowledge you're going to get stuffed every now and again.

At least then we know where we stand.
Report Srichaphan or Ancic? November 9, 2012 8:43 AM GMT

Nov 8, 2012 -- 5:40PM, Templeton Peck wrote:


Betfair are aware of this at every level.  Nothing will be done though as the old site's going to be done away with soon.Whether it's a coincidence or not, this issue should theoretically act as an incentive for us to use the new site.  The fact it doesn't just goes to show how inept the new site is.


It is more of an incentive to use a different site, to be fair.

Report sweetchildofmine November 9, 2012 8:44 AM GMT
i would say they are in dire danger of shooting themselves in the foot...but they'd probably miss
Report Srichaphan or Ancic? November 9, 2012 8:46 AM GMT
someone said on here the other day that that other unnameable exchange has seen a big increase in liquidity. I wonder why that could be. Confused
Report sweetchildofmine November 9, 2012 9:06 AM GMT
im just puzzled at the lack of an in your face advertising by the purple place you would think they would grasp the opportunity with both both hands
Report Srichaphan or Ancic? November 9, 2012 9:28 AM GMT
when I last spoke to them, which was when Betfair kept crashing, they said they were sorry for the delay in answering as they had been inundated with calls from new customers, so evidently they are quite happy to sit there and mop up the deserters.
Report HowieTheRookie. November 9, 2012 6:33 PM GMT
I was thinking the same as Sweetchild, Bet4q will never have a better opportunity.  I opening an account with them last month, never been tempted previously.
Report sweetchildofmine November 9, 2012 7:23 PM GMT
imagine the impact this ad would have

''our markets load immediately''
''we care about our customers''
''unlike our main rival, we wont take up to 60% of your winnings off you''
Report Templeton Peck November 10, 2012 3:39 PM GMT
Just had an interesting conversation with the Helpdesk.

There's a small problem (the confirm button disappears after a bet has been placed) with a certain market on the old site (for all matches) and I raised it with them.  The response from their IT team is that since it only affects the old site, they won't be fixing it.  They're concentrating all their efforts on fixing problems with the new site. 

Nothing new I guess, but whilst I'm not surprised they won't fix a slowness issue, I am surprised they won't fix an issue such as this. The disappearance of the confirm button means I can't amend bets or cancel individual bets.
Report Templeton Peck November 10, 2012 3:40 PM GMT
I meant the 'Submit' button, not 'Confirm'.
Report HowieTheRookie. November 10, 2012 4:15 PM GMT
No freezes for two consecutive days for meHappy, things looking up
Report Templeton Peck November 10, 2012 5:06 PM GMT
This has been the best Saturday in quite some time.
Report Srichaphan or Ancic? November 11, 2012 3:37 PM GMT
Yes, they have either fixed it for the weekend, or at least today. Or fixed it permanently, less likely I think.
Report Srichaphan or Ancic? November 11, 2012 3:38 PM GMT

Nov 10, 2012 -- 3:39PM, Templeton Peck wrote:


Just had an interesting conversation with the Helpdesk.There's a small problem (the confirm button disappears after a bet has been placed) with a certain market on the old site (for all matches) and I raised it with them.  The response from their IT team is that since it only affects the old site, they won't be fixing it.  They're concentrating all their efforts on fixing problems with the new site.  Nothing new I guess, but whilst I'm not surprised they won't fix a slowness issue, I am surprised they won't fix an issue such as this. The disappearance of the confirm button means I can't amend bets or cancel individual bets.


You can go to your bets in the Account area and cancel them there.

Report Coachbuster November 11, 2012 7:07 PM GMT
i can understand why they want to fix the old site  -if it's what we're going to have to put up with,  i'd sooner have it in good working order .


bear in mind that BF don't operate for our benefit ,we would be very arrogant to assume this wouldn't we ?
Report Coachbuster November 11, 2012 7:08 PM GMT
the new site *  sorry
Report Trevh November 13, 2012 4:00 AM GMT
I don't use the website for betting, I use it just for looking at lists of markets, but thought I'd attempt to load a market to see if you guys are exaggerating. You're not!

It does seem like it's a deliberate ploy. I Have a true 20MB download speed and it takes 25 seconds for a market to load! Switch to the new site and it's instant.
Report sweetchildofmine November 13, 2012 4:12 PM GMT
and that last post just says it all..according to BCM2 betfair are monitoring this thread, well there you go, trevh has it all in a nutshell
Report Templeton Peck November 16, 2012 9:10 PM GMT
Goodness, the old site's a steaming pile of dog's mess tonight.
Report jjjjj November 16, 2012 9:15 PM GMT
for me too.
Report Srichaphan or Ancic? November 17, 2012 12:38 AM GMT
Yes, slow as a snail in quicksand again.
Report Srichaphan or Ancic? November 17, 2012 12:39 AM GMT
I managed to login to Betfair Lite, find the market, put the bet on and logout again in the time that the old site had taken to get the market on screen. Pathetic. If they can fix it for the weekend, why revert it to its slow form again for the week? Must be on purpose, and if that is true, then it shows what they think of the customers.
Report Super Hans November 17, 2012 9:55 PM GMT
LOADING ...

Please wait while the market loads.
Report HowieTheRookie. November 18, 2012 6:38 PM GMT
Sad
very slow again tonight, I've taken the plunge and started using the new supa dupa site - I guess i'll be losing a shedload of cash tonight on NFL
Report HowieTheRookie. November 18, 2012 7:37 PM GMT
I managed about 90 minutes, what an awful site the new interface is.  Just been trying to place some bets on the 'moneyline' and I get the message this bets may have already lapsed - WTF???

Such a shame, somebody somewhere is responsible for spoiling Betfair.
Report Templeton Peck November 18, 2012 9:17 PM GMT
The old site's been horrific this weekend, which is a greater shame than usual considering it had improved over the last week or so.

The new site's a non-starter (for now).  I'll try and use Gruss next week (with my second account) to see if it's a viable alternative.

They also seem to be getting rid of a few markets.  I know they'd got rid of the spread-betting type markets and now they no longer have a 'Substitutes Used' market in football.
Report caramba November 18, 2012 10:26 PM GMT
Just like many others here have reported, it's been terrible again this weekend after being a little better recently.
Report jjjjj November 27, 2012 10:48 AM GMT
old site is lightning fast today. we should not only critizise the bad times, but appreciate the good times as well.  Happy
Report YOMOMMA December 2, 2012 11:43 PM GMT
Is it any coincidence that since people reported bets being duplicated on the beta site the classic site has stopped with the loading please wait issue suddenly just like that after 9 months? I've used both sites extensively and I have to say the beta site is bollox and has been since it first went live all those many months ago. Tongue Out
Report Templeton Peck December 4, 2012 9:37 AM GMT
It's certainly interesting that all of a sudden the old site has been virtually perfect the last few days/weeks.

However, I've just logged in to find the old site now has blank vertical margins either side of it.  Must be a result of whatever 'maintenance' they did this morning.  Anyone else seeing them?  Any fix?
Report tommycockles December 4, 2012 9:42 AM GMT
TP- there's a thread on the football forum about this, many having the same problem it seems..
Report Templeton Peck December 4, 2012 9:43 AM GMT
Thanks, I'll have a look.
Report tommycockles December 9, 2012 10:29 AM GMT
Credit where it's due (and hope I dont regret this) the classic site has worked perfectly for the past few days for me.
Report ShirleyKnot December 10, 2012 7:59 AM GMT

Dec 9, 2012 -- 10:29AM, tommycockles wrote:


Credit where it's due (and hope I dont regret this) the classic site has worked perfectly for the past few days for me.


Me too.  I wonder whether they have tweaked something or whether it is just down to the phase of the moon.

Report dan33 December 10, 2012 9:12 AM GMT
The old site has been stable + fast for me too. It is surely no coincidence that this upgrade in performance has coincided with the reporting of more serious problems with the new site. I also think that Betfair have taken a closer look at their own site usage stats and have found that while many existing users have sampled the new site, the vast majority have reverted to the old.

There are still many things to be resolved before they kill the old site, unless their grand plan is to lose a swathe of their (so far) loyal customer base.
Report Templeton Peck December 10, 2012 9:43 AM GMT
Yep, for the first time since I started this thread 8 months ago, the old site is working perfectly.  Something which wasn't going to be fixed is somehow working properly.  I think it's fair to assume they fixed the old site as the new site isn't fit for purpose.  I think it's also likely that they weren't making as much money as the could because of the old site's loading issues preventing/dissuading us from putting money down.

Hopefully, whatever the reason(s), Betfair will extend the time they keep the old site (which really is nigh on perfect for me)or, even better, keep the old site up and running for good.  The 'fact' their servers can't cope with both sites now appears to have been a bluff.
Report bb66 December 10, 2012 12:02 PM GMT
as long as they do not reinstate soccer coupons for the top European leagues I'm forced to use the new site for that part of my betting, but still will use the old site for the rest as long as possible
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