BETFAIR - We are not all on Twitter - use your OWN site to keep us informed about downtime!

Further more, just because no one (apart from me it seems) is up in arms at present on the forums, it's not because they are not unhappy, it's because they are use to your utterly poor service, have moaned as much as they can already in the past, and now likely to have less hope left than me that things will change, although I have always been a bit of a dreamer.

Just stop sucking please! Take some pride in what you do! If your happy in ripping loyal customers off for 60%, give us a steady and reliable platform in which we can use without the fear of downtime every time we look at it, and you'll get your 60%! Is that too much to ask for?

It's what Mondays are for, especially when Betfair P me off even more.

Thanks BCM2. Here is that email and my reply.

Betfair email.
"I have tried to call you regarding comments on the forum but have been unable to do so using the contact number on the profile so I am writing to you.

I understand that from your posting you are discussing that the service information page was not updated and just wondered if you could call us or reply to this email with more information if required. The service information page I know had the initial time of 08:45am  which was then updated to 09:00am at around 08:47am when it became apparent there was a delay. This was then updated again around 09:07am to reflect 09:15am which was the last update. The site then became available at around 09:22 or shortly afterwards and no further update was made.

I do understand your frustration in such circumstances but we hope you understand we with the best intention sometimes there will be unforeseen circumstances which delay our initial estimate. I did not follow the updates on twitter and would be interested in your comments of the updates produced."

My reply.
"This is a surprise, and a welcome one, so thank you for your email. Agreed, times were given but when those rescheduled times were missed, the first being 9:00, then you should immediately update your maintenance page, not let another seven minutes pass until a new rescheduled time is issued, only to fail to meet that deadline as well. Again when the 9:15 deadline was missed you should immediately update with a new time, or better still state a more realistic time in the first place, otherwise customers are left wondering what the hell is going on. Of course there will be times when there are unforeseen circumstances, but in such cases you must keep customers informed as much as possible AND as regularly as possible as to what exactly is going on.

The maintenance page was NOT kept as informed as your Betfair Twitter page as is always the case, why is that? There were four updates between 8:45 and the time Betfair finally came back online on Twitter and only two time updates on the your own official maintenance page. Surely whoever provides those updates on twitter could instead (or along side) provide those same updates on your maintenance page? This is not a one time issue. I generally don't use Twitter as I'm sure many other Betfair customers don't either. The only time I use Twitter is when Betfair is down in order to get the latest AND quickest info as to when it will be back up again. I stumbled across the fact that Betfair Twitter page is more informative than it's very own maintenance page while frantically scrambling for info during one of your many unplanned down times during a match I was involved in. Surely it will makes much more sense to keep your customers informed on YOUR official maintenance page?

Everytime there is an planned upgrade you advise us that 'The upgrade work is being undertaken to bring long-term benefits to our customers', but what exactly are this long-term benefits as we never seem to see them? Tell us EXACTLY what is happening with these upgrades and EXACTLY what long-term benefits they are bringing to us so we may be more understanding and in a better position to accept the downtime. All we NEED and WANT is a reliable platform that doesn't have ANY unplanned downtime, which are FAR too frequent and totally unacceptable. What exactly are these problems? In the 15 years I've been using the internet, I've never come across any other site with as much downtime as yours, and no other site has as much detrimental effect on it's customers as yours when it is down.

I sung your prises for years Betfair and educated friends and family on how to use you, but those days are LONG gone! When the dream was still viable vision, I like many others on here put in a LOT of work in to making things work on here, provided a lot of liquidity and of course paid lots of commission. You may think your sitting pretty on your 60% now and trying to delude us with your reasoning behind it, but what are you going to do when a truly viable alternative comes along and everyone starts jumping ship? There is always something bigger and better around the corner and it's only a matter of time before that bigger, better thing pop's it's head around the corner to say 'Hello' and leaves you saying 'oh no, here we go', and gone you shall be.

As you can probably tell, the extended downtime today was just the tip of the iceberg for me, but one that tipped me over and I'm sure this to be the case with the majority of your customers. I'm impressed and surprised that I got a response from you that wasn't expected, but it will be little consolation when you decide to wipe out an entire tennis schedule next month due to planned maintenance, or worst still and more probable, unplanned downtime during the middle of 15:00 kick offs!"

I thought this too, although didn't have exact time to quote.

Still seething....shouldn't you be betting now Jack?

I do do a good moan, but that up there was nothing compared to when I'm really p off! Agreed, issues.