We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
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16 Feb 12
20:28
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22 May 02
We’ve now published a third performance update against our Customer Commitment – a set of 14 promises defined with your input to ensure we give greater transparency and clarity on key aspects of our business and service.
Launched in 17 languages in June 2011, the Commitment covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’re pleased to bring you this update with specific information on;
• Delivery of our new Responsible Gambling site – including video content to provide clearer explanation on our player protection features, plus new diary and budget calculator tools and more
• A new Memorandum of Understanding with the International Olympic Committee (IOC) to enable information sharing at London 2012
• A new approach to charity support with our strategic community investment programme
• Confirmation that we exceeded the targets set for Customer Satisfaction and First Time Resolution for our service operations – and we’ve expanded the contact channels that this data now covers
• And acknowledgement that our commitment to better communication with customers hasn’t been perfect in the last 3 months but we’re continuing to make good progress and we explain when we’ve not met the standards we’ve set ourselves
Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.
We want to deliver the best betting experience with the best possible service for our customers. We believe this initiative is an important reminder of what our customers expect from us.The next progress report will be delivered in May 2012.
Launched in 17 languages in June 2011, the Commitment covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’re pleased to bring you this update with specific information on;
• Delivery of our new Responsible Gambling site – including video content to provide clearer explanation on our player protection features, plus new diary and budget calculator tools and more
• A new Memorandum of Understanding with the International Olympic Committee (IOC) to enable information sharing at London 2012
• A new approach to charity support with our strategic community investment programme
• Confirmation that we exceeded the targets set for Customer Satisfaction and First Time Resolution for our service operations – and we’ve expanded the contact channels that this data now covers
• And acknowledgement that our commitment to better communication with customers hasn’t been perfect in the last 3 months but we’re continuing to make good progress and we explain when we’ve not met the standards we’ve set ourselves
Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.
We want to deliver the best betting experience with the best possible service for our customers. We believe this initiative is an important reminder of what our customers expect from us.The next progress report will be delivered in May 2012.
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