General Betting
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09 Aug 11
17:17
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Date Joined:
22 May 02
We have today published the first performance update against our Customer Commitment – a set of 14 promises aimed at delivering the best possible service for our customers.
The Commitment still covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’ve made excellent progress against the majority of promises and we’re pleased to bring you this update including confirmation that;
• As requested by customers, our Outage Policy has been extended to mean that all Keep Bets will now be cancelled
• We were recertified as a Level 1 Payment Provider
• We have achieved G4 player protection accreditation from the Global Gambling Guidance Group
Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.
This update is another step of a long-term promise to listen to our customers, respond to feedback, and strive to deliver the best possible overall service. The next progress report will be delivered in November 2011.
The Commitment still covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’ve made excellent progress against the majority of promises and we’re pleased to bring you this update including confirmation that;
• As requested by customers, our Outage Policy has been extended to mean that all Keep Bets will now be cancelled
• We were recertified as a Level 1 Payment Provider
• We have achieved G4 player protection accreditation from the Global Gambling Guidance Group
Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.
This update is another step of a long-term promise to listen to our customers, respond to feedback, and strive to deliver the best possible overall service. The next progress report will be delivered in November 2011.
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