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I ordered a new phone line and bt infinity for my new home back in november and was given installation date early december. 2 days before installation date, was told my order had been cancelled due to a bug in bt's ordering system. Had to reorder and was given new installation date of early january and was assured everything would be fine this time. 2nd order was cancelled again couple of days before activation date... Reordered again (this is 3rd time!) and phone line was finally installed in february and was told bt infinity had to wait for another 2 weeks. Engineer installed bt infinity 2 weeks later and worked fine until yesterday (1 april), was told broadband is cut because my order has never been completed on bt's system although i've been using it for more than a month. Now have to wait for another week for an engineer to reactive bt infinity and finger crossed.
All in all, have to wait 5 months for these **** to do their job, if i am not too optimistic. I've wasted tens of hours on telephone with these ****, in addition to the inconvenience of no broadband for 5 months.
Incompetent and bureaucratic. Avoid them like the plague!
All in all, have to wait 5 months for these **** to do their job, if i am not too optimistic. I've wasted tens of hours on telephone with these ****, in addition to the inconvenience of no broadband for 5 months.
Incompetent and bureaucratic. Avoid them like the plague!
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USED TO BE ONE OF THE BEST COMPANIES IN WORLD,NOW RUBBISH,I PAID FOR WIRELESS INTERNET CONNECTION HAD THAT MUCH TROUBLE NOW GOT LOADS OF EXTENTION WIRES AND USE EARTHNET CONNECTION INSTEAD ,I M JUST WAITING FOR MY MAM TO FALL OVER ALL THE WIRES AND BREAK HER NECK
They should give you 6 months free subscription at least.
Good and bad points for me,their service is very reliable but I signed up for a package abd still get 2 bills which makes life confusing.
Absolutely zero point talking to anyone there who isn't British.
Absolutely zero point talking to anyone there who isn't British.
All these companies are the same. The left hand doesn't know what the right hand is doing because they employ uneducated women to read pre-scripted answers from a computer screen.
Nobody does real work anymore. It's a series of very small unimportant jobs that remove all responsibility from the employee and ensures maximum frustration for the customer whenever their finely tuned process doesn't go to plan.
Nobody does real work anymore. It's a series of very small unimportant jobs that remove all responsibility from the employee and ensures maximum frustration for the customer whenever their finely tuned process doesn't go to plan.
I switched from AOL to BT. When I asked for my PAC code from AOL, the AOL guy said "the call centre staff at BT they are based in the same building as us, it won't make no difference to your service standards! He was right 
Just an update:
Called BT yesterday (4 Apr) just wanted some assurance about the activation date of 6 april. Was told none such an apopintment ever existed but was rerere-assured the situation is not acceptable and promised to prioritise the job and DEFINITELY either job done or some would call me to update by 8pm in the evening. Turned out job not done and nobody called.
Called BT again today and was told job will be re-prioritise but have to wait until 8 april for someone to call me for an update. No idea about when broadband will be on.
Insisted to speak to a manager (managed to speak to one back in December), was told no manager available and need to wait call back by midday tomorrow.
Called BT yesterday (4 Apr) just wanted some assurance about the activation date of 6 april. Was told none such an apopintment ever existed but was rerere-assured the situation is not acceptable and promised to prioritise the job and DEFINITELY either job done or some would call me to update by 8pm in the evening. Turned out job not done and nobody called.
Called BT again today and was told job will be re-prioritise but have to wait until 8 april for someone to call me for an update. No idea about when broadband will be on.
Insisted to speak to a manager (managed to speak to one back in December), was told no manager available and need to wait call back by midday tomorrow.
How frustrating - I hope it all works well for you in the end (and quickly)
make sure you complain - as you will get compensation for this
I experienced the broadband constantly going off since a supposed upgrade ion January.
(Sounds like BF!) After some weeks of complaining and getting nowhere told them I was off back to Virgin.
Surprising how quickly they fixed it!
(Sounds like BF!) After some weeks of complaining and getting nowhere told them I was off back to Virgin.
Surprising how quickly they fixed it!
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