We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
General Betting
Welcome to Live View – Take the tour to learn more
Start Tour
There is currently 1 person viewing this thread.
I have just been on the phone to Betfair regarding the above , my understanding of the "apology" was to refund ALL commission on Horse Racing markets this week. I had a pop up message last Sunday indicating this but now Betfair are stating it was only on selected markets which was not my understanding. I never received an email from them which apparently I should have so have no comeback.
Did anyone else believe this to be the case and has anyone actually received a refund of ANY kind ?
Im sure a lot of people got burned last week when the site went down and as far as I am concerned Betfair have now back tracked on the offer I received and as a result, despite betting every day this week on various horse racing markets (including 6 Cheltenham races which of course did not qualify for the commission refund either) my grand total of compensation for last weeks debacle is £0.00
Thanks Betfair - Top quality job !!!!
The purple site must be laughing their asses off at you.
Did anyone else believe this to be the case and has anyone actually received a refund of ANY kind ?
Im sure a lot of people got burned last week when the site went down and as far as I am concerned Betfair have now back tracked on the offer I received and as a result, despite betting every day this week on various horse racing markets (including 6 Cheltenham races which of course did not qualify for the commission refund either) my grand total of compensation for last weeks debacle is £0.00
Thanks Betfair - Top quality job !!!!
The purple site must be laughing their asses off at you.
Show More
The pop up message I got last Sunday made it clear which markets qualified under the offer.
To date this year site crashes have cost me approximately £700. My total commission refund this week was £65. A tiny gesture of goodwill which hasn't compensated me satisfactorily.
To date this year site crashes have cost me approximately £700. My total commission refund this week was £65. A tiny gesture of goodwill which hasn't compensated me satisfactorily.
Post Your Reply
Please login to post a reply.
Wonder
Instance ID: 13539