General Betting
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a couple of tickets in one of your nice boxes would be nice
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more arcade games
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[x] webcam chicken suit dance by CEO.
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Cancel the effected bet
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Perhaps they could double the premium charge to cover the cost of a new IT geek.
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they where quick to settle those markets affected by the crash that seemed to work no bother
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A form of compensation, eh??
Betfair shares  |
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Extensively redesign or just flat remove the new "in play" page might be a gesture of goodwill..
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Or at least rename it 'NOT in play'
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Communicate mininum acceptable service levels.
For each week they are not reached, all commission paid by affected customers is refunded. That should help them get their act together, and act as if they are running a company that is worth hundreds of millions of pounds. |
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Betfair should also tell it's customers that they can actually expect a reply when they spend a lot of time coming up with ways to improve the site.
I expect that many people are tired of hearing: "We have passed it on the relevant department" Only to see nothing done about it, and receive no communication. The CS staff have generally been polite and helpful, but whoever is in charge of actually implementing improvements, needs to look to the customers for ideas. You get an idea, run it by some people who actually use the site on a day to day basis before implementing it! |
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They'll post sorry for the inconvenience caused and that'll be the compensation.
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Won't even be that BM. It will be a long technical speak how it's a one in a lifetime problem that could not have been planned for as technology never goes wrong.
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Investor, do you post on the feedback community forum?
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I did a long time ago, but it seemed rather pointless.
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An explanation of what went wrong and what they have done to avoid a recurrence wd at least be something.
When Australian sites go down e.g. IASBet, they give out free bets. I don't see bf doing this as they know they'll likely be bearing 95+% of the cost (the price of small ORs).[;)] |
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What's the problem ? Betfair said they were sorry. I asked the **** for compensation. Good luck no doubt.
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NO WEEKLY DECAY - seriously, what're they going to lose? Can't believe they're applying the decay each weekend the site's been down
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NO WEEKLY DECAY - seriously, what're they going to lose? Can't believe they're applying the decay each weekend the site's been down
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bla, bla, bla!
thats all you guys do, a phone call here, an email there and thats it! these things don't change with that my fellow punters, LEGAL ACTION is the only way to go and the only type of action companies aknowledge and react to but like i already said, we are too self-centered (and lazy) to even imagine puting a decimal percentage of our gains to pay a good legal team and form some kind of international association of professional gamblers or whatever its called, to defend our rights |
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Compensation ??????
If you are lucky you will get an apology within an announcement from Betfair but I wouldn't hold your breath. Nothing will change unless one of the major bookies sets up an exchange. |
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I don't really think that will achieve anything anyway Lusitano. Co-ordinated actions by customers in this business is close to impossible on a large scale.
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another offer,
bet 50,000 quid in 7 days and win a trumpet and a 6inch sq flag |
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form some kind of international association of professional gamblers or whatever its called, to defend our rights
feck me,i almost choked on my soup laughing at that |
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thats the sad part The Investor, thinking that its pointless
like everything in life, people need to know where to go if something happens but that place must exist in the first place or else no one will move, once they know where it is then they will go there, for sure |
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Solicitors are worse than this mob for money grabbing
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yes Coachbuster they definitely are but it only hurts if your the only one doing it, if that cost is divided by many its not that hard
many times before large amounts of people have suffered because of the monopoly of one company or a industry but then a few hard driven, though group of people managed to turn things around i hate to be so idealistic but its the base condiment of change |
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*you're
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I hear you Lustiano but Legal teams aren't top of anyones trust list -
Besides Pro gambling isn't even a recognised profession. |
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but its the most probable and sound way to get things moving Coachbuster, unless there was a massive response by all punters in unison which i seriously doubt
"Besides Pro gambling isn't even a recognised profession."...yes exactly like prostitution, the oldest profession in history and i would also had to that... GAMBLERS *btw prostitution is being recognized in many countries because they fought for that aknowledgment and made it happen |
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why dont declare the bet void,it says i lost
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Lusitano, you would need to get every man and his dog to boycott the site in unison during Cheltenham to have even minimal effect.
I seriously think that lot across the road are their own worse enemy ,eveyone has told them about their site being un- user friendly with the confusing lay outs ,why dont they listen ? they are more of a hinderance to the pro gambler than anyone ,all BF will be doing is having a good laugh about the situation. |
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They should compensate gamblers by reducing the max rate of commission and increasing the premium charge using
The all new liquidity generating Premium Charge = (GrossProfit - 5 * CommissionGenerated) / 2 |
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maybe a record player for feck - oh no.. he's already got one
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Voiding all bets during the outage has to be the fairest way. If lucky winners have already taken their money and closed their accounts then Betfair pick up the bill. Hopefully that will get them to focus on fixing the problems
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Lets try and look at how these events might pan out.
1)They have a meeting face to face, over skype, email, whatever. 2)Over the course of the meeting they decide they need to close the site for 15 minutes 3)They wish each other a good weekend and go home. Now, this is the point at which they should notify the customers. As soon as it has been actioned. Not literally at the last minute. |
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Seems they told us about it as soon as they knew. Seems you can get unscheduled outages through change management with only half an hour or so notice
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So when do we form the
Professional International Gambler Syndicated Honesty Implementation Team |
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I suspect they'll give us a commission free week, or maybe 1000 free betfair points, or something along those lines.
Cynically I'd say they'll give everyone a £20 "free bet" (arcade/casino only, must be churned) which they'll more than make back themselves on the mugs :( |