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Templeton Peck
10 Feb 11 18:35
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Date Joined: 17 Sep 02
| Topic/replies: 4,134 | Blogger: Templeton Peck's blog
I've asked them two questions on the live chat.  One was repeated in full.  The other was a two part question including a brief question along the lines of the title of this thread.  They omitted this sentence and just showed the other sentence!

Have I missed their explanation?

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Replies: 8
By:
Artisan
When: 10 Feb 11 18:39
No you haven't missed it.  This is a very good and straight forward question.

They talk about customer confidence - we might all feel a lot more confident if they answer the difficult questions and tell us exactly what happened, and what they have done to try and ensure it doesn't happen again.
By:
Templeton Peck
When: 10 Feb 11 18:49
I get the impression they don't yet know for certain, hence these tests they're still running.  They could say that though.
By:
Artisan
When: 10 Feb 11 18:51
I think that's spot on.  After the first scheduled test they cancelled the next two, but will do more testing tomorrow.  That implies they found something that needs to be fixed and tested, and that couldn't be done until tmrw.
By:
Templeton Peck
When: 10 Feb 11 18:52
Yep, I think that's the case.
By:
Templeton Peck
When: 10 Feb 11 19:04
They've answered it at the very end.  I'm not sure why that wasn't the first answer since it was this that is the reason for the 'chat'.
By:
Artisan
When: 10 Feb 11 19:04
That's better - they've given some explanation of where they are.
By:
Betfair Community Manager 2
When: 10 Feb 11 19:09
Templeton - fair point. We'll work to make these sessions better in the future.
By:
Templeton Peck
When: 10 Feb 11 19:12
Thanks.
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