forum chat

Why is it that the longer you are logged in to Betfair the more memory gets sucked up by the iexplore process that it runs in ? By the end of the day I’m seeing more than 500Mb of memory being allocated to Betfair - the only solution is to logout then clear the cache and log back in again which is a royal pain.

  They say they will look into this. I sure hope they will because this has been a big problem for me the last couple of months. I can usually just use Betfair for a few hours before all memery is taken.

Are they answering the questions?

Just sent the following email - I wonder if they'll address it?

"Why are you not answering the question?

I am pleased that you have taken some of my emailed questions:

"While I appreciate that it is not always possible to test for every eventuality, particularly simulating full production load, your performance following system upgrades over the years would seem to indicate you haven’t got this under control.  What steps are you taking to sort out your upgrade and testing approach?"

However, the answer doesn't address the question.  I'm asking about upgrade and testing approach - that is the method used.  Saying that you are running several threads to address systems performance and stability implies you are dealing with the issues that upgrades create, rather than preventing them in the first place.

Artisan"

Can you confirm Saturday’s outage had nothing to do with an 'attack' by an outside agent?
Yes, our security teams have investigated thoroughly and we can definitely confirm that wasn't the case
OF COURSE THEY WOULD TELL US IF IT HAD BEEN..

The server is going down while you carry out "tests". This morning's lasted over 10 minutes (categorically NOT "1 or 2 minutes”). Why are you carrying out tests on the live system? Why don't you have a test system?
Sometimes you can only learn so much from a test environment.  Due to the nature of last Saturday's outages, we want to make sure that we have explored every explanation for the outage and that involved the test we ran today.  Sorry, the test did take longer than we anticipated but we learned a lot from it. We are planning some more tests tomorrow (the first is planned for 12.30 GMT). We have deliberately chosen times with the aim of causing minimal disruption to our customers whilst still allowing to us test under realistic conditions.

4am in the morning would be better. there will be live broadcast tennis on tomorrow at 12:30.

again.