Do betfair think we are fIIng stupid? I work in IT we have really small IT section and we plan outages at 2AM, yes it is a pain that I need to do this but THAT IS WHAT YOU DO. It does not affect anyone and if there is an issue you have 7 hours to fix before the 9AM start.
The operations director should BE FIRED ON THE SPOT. In fact if I do not hear he has been by BF, I will never bet on here again.