orange broadband

had it for 5 years only ibad day with no connection

I helped out a neighbour a couple of months back with her computer. She was with Orange. When she reconnected, only some of her emails were coming through. I tested everything and clearly a problem at Orange server end. I rang the laughably called 'Help Desk' in India and got the complete lack of help I have come to expect.

I insisted they raise an incident and they said they would fix it in 48 hours. Nothing happened, so chased them again. Told a 5 day fix. To cut long story short, more phone calls and nothing ever sorted. In the end, she told them to stuff their 'service' and moved to BT. Then Orange phoned her (English this time! ) and asked he to stay with them. She told them why she wasn't.

Only one example I know, but enough to make sure I never use them myself! [>o]

Bt are also Indian or Robotic.

casemoney used to be with them and then had to swap as the service was so bad..
one day our internet stopped working and they told us they needed to run a test on the line and would ring us back... 3 days later they eventually rang back, told us they found a fault and were waiting on BT to fix it (told it would take a week)
after that week had passed the internet still didnt work, we rang them again and they told us it was nothing to do with them and in fact was BT (even though orange was our broadband provider)
ended up ringing BT who told us that infact there was no problem with the line and there had been a block put on it which orange never informed us about they simply told us there was a fault.  orange continued telling us it was a fault and they were waiting on BT to fix it.
this went on for about 3-4 weeks and ended up cancelling contract with them as the service was so poor, along with that the call centres are in indian or somewhere and its impossible to deal with them so rang BT and they were able to connect us within a week of signing up with them

never would go back to orange broadband even though had been with them for couple years with no problems, this "fault" as they called it just was a disgrace, took ages on hold trying to get through to call centres, when you did then you go through the same questions as you previously answered a couple days earlier and they continue telling you the same thing.

btw BT always have english people when ive had to contact them...

Not one issue from them for me

Been with them for 3 years without any problems, bit worrying that they use an Indian help desk though.

Went through a lot of hassle with "3" when i had mobile phone contract with them, had an Indian chap ringing me up demanding my bank card number ! Yeah right mate..

Had to write to head honcho of "3" and he got it sorted quickly.

thanks for replies .

My connection went down last night,  still down and typing this from a internet cafe. Phoned them this morning said it was server problems and could take 24/48 hours to sort. Anyone else with Orange having problems?

no problems on orange today

Had really slow connection with Orange earlier in the year.....moved to Zen and problem went!

Much quicker with them

keep telling me I am over their 'fair usage limit' and have capped me  - (speed)


paying for unlimited - but obviously has hidden..

I had similar problems.
Moved to 'The Utility Warehouse Discount Club' for everything, job done- cheaper and all on one single bill
www.easyswitch2save.co.uk

Had simular issues to Stevie. Going round in circles for weeks, end result finally got though to someone in England ( ironically with an Indian name) who was very helpful, turned  the people in the India help centre had done nothing to fix problem, dispite repeated claims to the opposite. Gave up on them. When it work service was ok,however  have a google seems if problems occur they don't get fixed.

I was on orange, left and went to o2. Although the line speed is crap, their CS is excellent. UK call center for techincal support too and answer within 1 minute even at peak times. Just wished they didn't put that feckin traffic shaping on last october.

we're with aol and i recommend you give it a wide berth.
aol has what i call the 'condom' problem. very good when it works, but feckin useless when it doesnt.
CS is none existent. wireless router keeps going down.
unbelievable, despite this, we get one of the best speeds in the country. we live in the middle of the lake district but are the second house after the exchange.
am signed up with aol for a few more months, after that will leave them.