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milo222
16 Mar 25 22:52
Joined:
Date Joined: 13 Mar 04
| Topic/replies: 425 | Blogger: milo222's blog
Hi guys
so i had this match at 3-3 and once it was 3-3 i used auto cashout to cashout for £30 which all happened. But then Leverkusen scored to make it 3-4. But I had already greened out. After the match Betfair applied a fix to my bet saying an error had occured and now I lost the bet.
Did any else have this problem and what can be done about it? I feel cheated. How do you complain to Betfair these days? No phone, no email service
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Report cynthia purvis March 16, 2025 11:14 PM GMT
Similar here. I manually greened out 3-3 at something like 1.15.  After winnings appeared in my balance, there was long delay while Betfair voided the market, then when they applied their "fix", most of my winnings had disappeared. No explanation, and no obvious goals scored close to having the bet matched.  In the past I've gone through their chat feature the next morning but you have to past  get several levels of people who don't seem to understand the problem. Not optimistic.
Report DIE LINKE March 16, 2025 11:35 PM GMT
so many errors on the correct score markets these days. No VAR involved, so not reason for the 3-3 lays to be voided. If you are lucky, they will re-fix the bets, if not it will be half an hour on live chat.
Report cynthia purvis March 17, 2025 12:20 PM GMT
Hi Milo222, I went to Account Home page/Here to Help/Typed in "Incorrect Result"/"Get in Touch" button at bottom of the page.

Got a web chat with a human eventually and he came up with:

"Unfortunately there were some issues with processing of this market at the end, causing some bets being voided. There was a problem with processing of 6th goal, causing markets to be settled incorrectly, therefore some bets were voided.

We are allowed to do this in cases of technical issues and it is in the line with our regulations."

No real money back but you might get a goodwill gesture at the end.
Report DIE LINKE March 17, 2025 1:53 PM GMT
Would not accept that. Sounds like total bollix. On that basis we might as well pack it in as they can settle any winning bet as void due to "technical issues." If you have a bet ID, the bet was matched and processed. Try the racing forum for the email of the bloke in charge. Do not let them fob you off.
Report Broncosfan March 17, 2025 7:01 PM GMT
Same thing happened to me. I laid Stuttgart at 3-3 - well after the equalizer - was matched at 8.00 but got void when the match was over.
Report s.kenbo March 17, 2025 8:04 PM GMT
peter.jackson@betfair.com

Betfairs CEO. He has history for resolving these issues if you email him. I’ve done it once and got no response. I know others have had better outcomes.

This one is a piss take and should be resolved. I wonder if any losing punters have had their money returned?
Report DIE LINKE March 18, 2025 12:15 PM GMT
betfair are an equal opportunities company, whether you are a £2 punter or have a five-figure balance, they will treat you like something on the bottom of their shoe.
Report Angela Rebecchi March 18, 2025 2:39 PM GMT
Did the market suspend correctly after Leverkeusen scored? If so, then there can be no reason for this being voided.
Report The Management March 18, 2025 6:14 PM GMT
I know it's a crazy idea - but if only there was a way that Betfair could communicate what they have done and why they have done it.

Maybe somebody could invent such a mechanism - and maybe call it something like the Service Forum! Mischief
Report swiftynifty March 18, 2025 6:29 PM GMT
The service forum operator is in a cracking job, only made 1 post in 3 years.
Report DIE LINKE March 19, 2025 12:24 PM GMT
Getting rid of the priority email tells you all you need to know.
Report DIE LINKE March 20, 2025 9:27 PM GMT
Ironically received a warning email from bf today for some off-color comments about child labor in Morocco and what the geezers do about the lack of access to females. Shocked
Report DIE LINKE March 27, 2025 1:08 PM GMT
Dov'è il denaro?
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