Wrong outcome of bet settled

which match? what did you bet?

01:24    Fixtures 29 May Oriente Petrolero v Sport Boys (Bol) / 1st Goal / Oriente Petrolero
Back         1.80    35.00    Lost    (35.00)         700.11

Oriente scored first - a penalty . Ridiculous having to chase it ..I know its only 35 quid but the principle remains

is there 2 players with the same/similar name?

What was the name of the player,you say it was first goal scorer.....

Surely he's betting on the team to score first at those odds?

I backed the team to score first and they still havent sorted it out ten hous later... utterly disgusting service

If need be I'll take them to a small claims for fraud/ theft if that's what it takes. Warning for anyone betting on late night games what potentially awaits.. 3 phone calls , email chats and fck all being done

I wouldn't worry too much. If you're that desperate for a bet (I'm presuming you know fook all about Bolivian football here?) you're going to give it back fairly soon imo.

You can take the mick all you like fella, a betting company shouldn't be forcing any customer to chase a winning bet up. I'm presuming you know fook all about anything with those sorts of comments. People want to have recreational bets without having to chase up winnings

I agree it's a poor show by them. You're 1.01 to be paid out correctly though (if the bet was placed on the right market, which it looks like it was)

I do know that betting on a team to score first (at half time, and gone 1am) is a little more than a recreational punt, and a bit more betting for the sakes of betting.

Watching an online game  bored late at night and backing a team to score first is recreational in my book, don;t know what else you would call it. In your view anyone betting on an online match on a bank holiday is betting for the sake of betting?- haha ok whatever pal. If it was serious betting it would be for more than 35 quid when I pay a premium charge here and have had bets of 5 k on a match before now. Maybe 35 quid is serious betting in your eyes lol, it's not in mine .. I'm chasing the principle here not the money which is unprofessional and wrong on so many levels.

Fair enough. Talk of 'court action' over £28 makes you sound silly imo.

I hope they sort it for you.

Maybe you allow people to walk all over you and if someone nicked 28 quid from you it wouldn't be an issue. There's a principle at stake and nothing silly about asking a company to do what it should do. 2 quid or 2 grand .. makes no difference to me, it's theft.

It's a common occurrence on here. If they refuse to settle your bet correctly after having a chat with them, then you could taker whatever action you deem necessary. But as I say, they'll sort it out for you, in time. I doubt the small claims court, or the fraud squad will be needed here!

I've been using betfair for over a decade and never had anything like this. No issues with a mistake being made, but 4 emails and 3 calls and nothing done nearly 12 hours later ? I've already had many chats and they keep saying they will sort it out- it's poor.

phone them, it will do the trick, ask to speak to somebody higher up if customer services cant do anything


getting it wrong seems to happen more often, but with so many markets i guess its going to happen

May 29, 2017 -- 11:58AM, donny osmond wrote:

phone them, it will do the trick, ask to speak to somebody higher up if customer services cant do anythinggetting it wrong seems to happen more often, but with so many markets i guess its going to happen

Have done mate and the guy I spoke to sounded decent enough but what's the point in them having online operators if they can't sort it out. Ten hours later and they still have me messing about- if you copy and paste the bet to the chat people here online ( 2 of them) its not unreasonable to expect them to sort it out by noon the next day.

Chat with the twitter support, they just call the right people and get your stuff fixed. On the phone and in the chat you just run circles with low level support who can't do ****.

It's just a crap situation and shouldn't be.