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30 Mar 17 01:02
Date Joined: 25 Apr 16
| Topic/replies: 8,174 | Blogger: wolf3011's blog
I withdrew £200 at 11.30 am Sunday and it's still not in mybank account. According to the terms and conditions any withdrawal request made on Sunday should be in my account by Wednesday at the latest but no email or phone call notifying me of issues and I'm just left having to chase them up with customer services saying "hopefully it will be in tomorrow morning". I've been with betfair for over ten years with much larger withdrawals than this but on top of the premium charges this is the final straw for me.. I know it's a small sum of money but I don't feel secure using the site any longer where I'm having to chase them up for money after withdrawing it. Fortunately it's only a couple of hundred but if this was days gone by where it had been 2 or 3 grand I'd be having kittens and have no intention of  depositing cash here again with what seems to be a site disappearing down the metaphorical toilet for reliability and security. Who wants to use a site where when you click withdraw you don't even know when it will hit your bank account ffs if it ever does at all? I've around £1500 in my account and plan on taking the lot out as there are simply too many issues with betfair in current times.
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Report padlock March 30, 2017 5:32 AM BST
Agree,seems to be taking longer lately,why isnt it instant anyways ?
Report liberator of the oppressed March 30, 2017 7:04 AM BST
paddy P same i'm afraid will be Xmas when I get paid.
Report morpteh mackem March 30, 2017 8:10 AM BST
same problem here re withdrawal.
Report morpteh mackem March 30, 2017 8:15 AM BST
their twitter account advises should be in by 18.00 today.
Report gooroo March 30, 2017 8:26 AM BST
Same here,withdraw on a Monday in on Thursday, not today
Report wolf3011 March 30, 2017 9:27 AM BST
Have you a link for their twitter account Morteph? Betfair are all too fast to enforce their own regulation on customers but can't keep to their own terms and conditions. If it's a day late this week, will it be two days later next week and eventually get to a stage where they can't be bothered paying out at all? It's one thing having to put up with the site crashing etc and their commission but the most important aspect to any financial company holding your money is knowing you can access the cash which is now being put into question.

Gooroo has the money reached your account yet? 4 days and I'm still pissing around with emails, calls etc.
Report sparrow March 30, 2017 9:38 AM BST
I withdrew on Sunday evening and am still waiting for it to arrive. I was told yesterday that they wasn't sure if the problem was at their end or at the bank. Apparently many have called to complain.
Report wolf3011 March 30, 2017 9:56 AM BST
They aren't shy at inundating customers over their promotions on the casino games which I have never had interest in but can't notify customers as to why there is an issue with withdrawing our own money. Even on here they could have left an announcement yet instead there was a thread for months telling us that the game involving "Arsenal Tula" couldn't go in play.
Report impossible123 March 30, 2017 9:58 AM BST
From  experience Betfair is the slowest regards to withdrawal. However, if one has executed a withdrawal before the proceed will not go awol eg credited to someone else's account; I'd normally find the proceed in my account the following morning, and not end of business the day before. If the proceed is not in one's account after 3 working days post withdrawal it is prudent to contact online help or customer service for an update just in case, I think.
Report lurka March 30, 2017 10:15 AM BST
Betfair CS‏Verified account @BetfairCS 2h2 hours ago

There were some delays on clearance for card withdrawals made over the weekend. These should clear by 18:00PM today.
Report YDNA_got_it_right_now March 30, 2017 10:19 AM BST
Betfair are slow paying because of the 12 hour waiting rule.

This is how it works, they process card withdrawls at 10pm bst, so if you were to make a request now it would stand as pending until 10pm bst tomorrow when it will be processed, this is because you have not got your 12 hour holding in, but if you had requested it at 9.59 bst today it would go today at 10pm bst, one processed by betfair it's then up to your bank on when they credit it to your account.

They bought in the 12 hour rule many years ago because they had some kind of issue with the poker site, things must of moved on since then so they should reduce that pending time, but of course they won't because all the time it's sitting on your account pending the temptation to reverse it is a click of the mouse away.

If you want to get you cash quick try paypal or neteller as they only hold it for the 12 hours from request and it's then in your e wallet instantly
Report wolf3011 March 30, 2017 10:26 AM BST
There are two options on " alternative payments" with one asking for a £6 fee to withdraw which I assume is the fastest but no links to any cards - bearing in mind I have two cards registered which one will it go to? I'm not prepared to wait the thick end of nearly a week for cash again and want to withdraw the lot but if I withdraw now knowing this lot it will probably appear in my bank account some time in the autumn.
Report lurka March 30, 2017 10:29 AM BST
Skrill withdrawals hit your skrill account exactly 12 hours after you withdraw, any time of day. if you get a skrill prepaid credit card you can then withdraw cash from an ATM immediately once it hits your skrill account
Report morpteh mackem March 30, 2017 10:48 AM BST
wolf, apologies for delay getting back , lurka already kindly replied.
Report Boogie Cat March 30, 2017 10:51 AM BST
withdrawals these days shouldnt take more than one day. betfair are a disgrace and it wouldnt surprise me if they were keeping the money in there account on purpose. its the end of the tax year isnt it march 31st.
more greed from betfair but thats hardly surprising from them. paddy power have cash cards now, why havent betfair? we should be able to access our money any time we want.
Report clacherholiday2 March 30, 2017 10:52 AM BST
Just had a check after reading this and have the same issue here, last bf payment 27th.

Keep us posted of any news.
Report stewardsenquirey March 30, 2017 11:46 AM BST
I'm the same.I'm awaiting multiple withdrawals from the weekend.
The last withdrawal to hit my bank account I made last Thursday and hit my account on Monday.
Called Betfair yesterday and after a while fella on the phone told me some other customers had found the same.
I'm giving them until close of play today then jumping on them for some answers.
However I will be looking for some sort of compensation once my funds have reached my account eventually.
Report morpteh mackem March 30, 2017 12:15 PM BST
did make withdrawal on saturday and received that on tuesday, similar thread  on horse racing forum, someone reckons system cant cope with change in hour and implodes.Grin
Report mega88 March 30, 2017 1:08 PM BST
I only use PayPal and have never experienced a problem, any withdrawals are in my PayPal account the next working day the only down side is funding your betfair account via PayPal incurs a small %fee. Withdrawal from PayPal to your bank account is instant. Although I'd never move large sums between any online wallet system.
In my experience Betfair have been pretty good over the years. Probably because I only deposit rather than withdraw like most Silly
Report Boogie Cat March 30, 2017 1:34 PM BST
the money i withdrew shouldve gone in on tuesday. its ridiculous and something has gone wrong bigtime. some people have received theres so the hour forward on sunday is bullshit. no apology or notification as per usual. as for compensation, dont make me laugh. it takes 2 minutes to transfer money from one bank to another, this is taking the p155.
Report aasbff March 30, 2017 1:58 PM BST
It's damned annoying because you have no idea when you're gonna receive your money!
Report OwenGlendower March 30, 2017 3:20 PM BST
I withdrew to Barclays account on Sunday, still not received.
Report sparrow March 30, 2017 3:39 PM BST
My money has now arrived in my account from Sunday.
Report clacherholiday2 March 30, 2017 3:56 PM BST
Its not as if Betfair are a dodgey Austrian or Macau bookmaker, whatever the glitch was it was always goign to be fixed quickly.
Report morpteh mackem March 30, 2017 3:56 PM BST
mine still not rec'd from sunday
Report garryc March 30, 2017 4:38 PM BST
for some reason betfair usually take 2 days until your money is in your account,most other bookmakers its in your account the next day,i withdrew a lot of money on sunday and another withdrawal on tuesday,i called up yesterday but they just palm you off with oh it can take 5 days,anyway a payment went in to my bank account today but i dont know if its sundays or tuesdays withdrawal as they where both the same amount,i dont know whats going on with them
Report wolf3011 March 30, 2017 5:15 PM BST
I've finally received my payment but it's a disgraceful state of affairs. If there is an issue they could at least have the decency to explain what it is and what steps will be taken ensuring it won't happen again or is it just a case of someone from Betfair falling asleep in charge of withdrawals?

I can put up with glitches in the site , the suspend monkey going into overdrive but customer funds should take a top priority over everything else and am pretty disillusioned with the whole site at present.
Report GODSEND March 30, 2017 5:37 PM BST
Report morpteh mackem March 30, 2017 6:32 PM BST
paid in, paid in.
taken so long might try and deliberately lose this weekend so dont have to make any withdrawals. will back sunderland. Mischief
Report casemoney March 31, 2017 1:18 AM BST
Got two WD one 4 one 5 days Old   Still  not in Bank ,There is nothing Wrong My end  Becomming suspicious tbh Plain

Have they made an Announcement ??
Report casemoney March 31, 2017 1:20 AM BST
Something Wrong Here IMO  Plain
Report wolf3011 March 31, 2017 2:05 AM BST
It seems to be an issue with a few bookies not just betfair but why can't they put an announcement on a forum letting us know ... no doubt there will be a thread informing us that The game involving Deportivo Wanka has been postponed due to high winds in peru in the near future but no mention of the most important aspect of the entire site- customer funds. If it's an issue out of betfairs control, I have no issue with it but everyones guessing as usual due to lack of communication.
Report clacherholiday2 March 31, 2017 3:49 AM BST
I've taken note of this again, the last withdrawal to land in my bank account was the 27th but it was processed on the 23rd on here.  Since then theres been 4 more starting on the 28th, which would normally have been in by now with it being during the week though still within their upto 5 days estimate.

Definitley something up and as unfair as this lecture sounds, if anyone out there is stuck because of this then let it be a lesson to them ffs.  You will get your money but dont ever be relying on it.
Report clacherholiday2 March 31, 2017 3:50 AM BST
I've actually got 2 withrawals from 35 which shouldve been in by now aswell so maybe its the banks problem and not BF's
Report clacherholiday2 March 31, 2017 3:50 AM BST
Report lurka March 31, 2017 8:06 AM BST
If you are reliant on the money and not in a position to handle a delay then get a skrill card as I said above. You can get your money from an ATM exactly 12 hours later, there is no bank involved so it's the same on weekends. Withdraw on Sat and get your money Sat or Sun
Report lurka March 31, 2017 8:08 AM BST
you can only withdraw €250 per 24 hours with a skrill card, however.
Report lurka March 31, 2017 8:10 AM BST
there is no fee for depositing from skrill or withdrawing to skrill but there is a small fee of 1.75% for withdrawing on the card
Report super spurs March 31, 2017 8:44 AM BST
withdrew some money Tuesday still not in the bank.SOMETHING IS WRONG,DONT HAVE A PROBLEM NORMALLY.
Report thundercats March 31, 2017 8:59 AM BST
Visa Card Withdrawals Issue

Due to an issue with Visa Europe, card withdrawals are taking longer than usual. We are sorry for the inconvenience and we are working with VISA Europe to resolve this as soon as possible.
Report super spurs April 1, 2017 9:18 AM BST
money in my bank account this morningWink
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