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jimbobjones
21 Mar 14 20:58
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Date Joined: 08 Jun 07
| Topic/replies: 2,903 | Blogger: jimbobjones's blog
Any1 got any ideas why accounts are suspended?

Rang the helpdesk and they have no answers?

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Replies: 60
By:
teo813
When: 21 Mar 14 21:03
could be money laundering or another suspicious activity or simply a mistake?
By:
jimbobjones
When: 21 Mar 14 21:06
I have no idea. They said there was numerous accounts affected but he had no information. Just wondering if any1 else has been affected?
By:
teo813
When: 21 Mar 14 21:08
You gave the answer yourself, it is probably because you used two accounts from the same pc, I guess they consider such activity as suspicious.
By:
jimbobjones
When: 21 Mar 14 21:10
Nope only have the one account. The guy said on the phone that other people were affected but he had no information as to why
By:
whatdifference
When: 21 Mar 14 21:12
yes I know someone who was affected also and they have to send in ID now to sort it out, but Betfair did not give a reason.
By:
jimbobjones
When: 21 Mar 14 21:13
That was in the last few hours? they said they would call me back but nothing yet
By:
G1_Jockey_4
When: 21 Mar 14 21:54
sounds  bit fishy.

wonder if they got hacked like paypal did last year
By:
martydeanio
When: 21 Mar 14 21:55
I had the same thing happen to me last night and again first thing this morning. Tried to log on but screen just timed out giving me the impression they had stopped me accessing my account. Had another go today using my daughters laptop and logged in straight away. Tried again on my computer and couldn't login again! I use Firefox and I am sure it is a problem with the actual browser and it seems to have happened since they introduced the price rush thing (I did e-mail them but have not had a reply or even an acknowledgement!). I updated my firefox version and have actually got back on the site (after a couple if goes). Have you tried logging in on a mobile or tablet?
By:
Wesdag
When: 21 Mar 14 22:07
probably a security breach
By:
TheChaser
When: 21 Mar 14 22:07
If they want more id of me ill just say too yong refund all my losings please
By:
Darlo Bantam
When: 21 Mar 14 22:07
Deposit/withdrawal technical problems according to the horse racing forum.
By:
TheChaser
When: 21 Mar 14 22:07
young*
By:
ZCSCS
When: 21 Mar 14 22:19
I was the same, anytime i tried to log today it just timed me out, used Firefox, Chrome, IE on home PC and laptop they were all the same.

Only managed to log in by using Firefox and clicking history (top left) > clear recent history > clear now.

Placing bets was another chore, when i clicked to place bet it just timed out again then when i tried to refresh page it took me back to the exchange homepageCry

every bet today took about 4 or 5 attempts before it worked Angry
By:
jimbobjones
When: 21 Mar 14 22:19
yeah was a deposit issue. deposited yesterday and apparently funds didnt leave my bank
By:
TheChaser
When: 21 Mar 14 22:22
So it was fraud ? Trying to transfer cash you dont have for a bet Grin I like it
By:
jimbobjones
When: 21 Mar 14 22:23
:-)
By:
TheChaser
When: 21 Mar 14 22:29
Is your account unsuspended now
By:
TheRugbyJudge
When: 21 Mar 14 23:18
Account still suspended, any updates bf?
By:
Cantthinkofaclevername
When: 22 Mar 14 00:22
Info I have is that there was an error in that deposits were being credited to Betfair accounts but not being deducted from bank accounts. Some people spotted this and took advantage. Apparently accounts will only be unsuspended when unfunded balances are cleared.
Staff are ringing round trying to sort but they have been caught on the hop.
By:
Bergkamp93
When: 22 Mar 14 00:56
Well looks like they are not going to unsuspend it anytime soon as the banks do not operate over the weekend ???
By:
Bergkamp93
When: 22 Mar 14 00:58
for example if I withdrew money on a thursday night you would expect it to be in bank with in 3 days so sunday ...BUT they do not count weekends so money would be in tuesday ...Looks like there will be no BETTING for a lot this weekend on BETUNFAIR ...clumsy feckers lolllllll
By:
PugMunter1
When: 22 Mar 14 01:04
OP has been a naughty boy NAP
By:
TheChaser
When: 22 Mar 14 01:33
op tried to beat the syystem

only thing i have against him is he never let me in on it sooner as i would have deposited and withdrew it to netellerCool
By:
teo813
When: 22 Mar 14 01:37
It will be interesting to see how and if the stock price will react to this on monday.

As far as the suspended accounts are concerned I wouldnt be surprised if there is a life ban.
By:
PugMunter1
When: 22 Mar 14 01:37
hello chaser how u doin buddy?
By:
Darlo Bantam
When: 22 Mar 14 01:37
Add it to the list of things that have gone wrong on the Betfair website over the last three days then.
By:
TheChaser
When: 22 Mar 14 01:38
pugmunter you been on here before

i didnt know new sign ups where aloud
By:
PugMunter1
When: 22 Mar 14 01:40
pm incoming chaser mate
By:
The Kitten
When: 22 Mar 14 01:55
This is scandalous!

I deposited my normal bet amount, had a bet which won, and now my stake and winnings are sat in my account and I can neither have a bet nor withdraw what I have won. I have not done anything wrong yet I'm being treated like a bloody criminal.
By:
TheChaser
When: 22 Mar 14 02:03
did the cash come out bank kitten
By:
The Kitten
When: 22 Mar 14 02:09
As far as I know, yes.
By:
TheChaser
When: 22 Mar 14 02:41
as far as you know, have you checked ?
By:
The Kitten
When: 22 Mar 14 03:34
Well I would not know. It takes up to 48 hours to show up on my credit card statement. I have no reason to believe that there is a problem. There never has been in the past and I've been using the card for years.
By:
PugMunter1
When: 22 Mar 14 03:45
just own up and say u wer wrong. Accept the punishment and come bak a better person
By:
The Kitten
When: 22 Mar 14 03:47
What do you mean I was wrong?? I deposited, had a bet and it won. And my account was suspended.
By:
PugMunter1
When: 22 Mar 14 03:52
i wouldnt doubt u mate but betfair hav u down as a criminal. U nd 2 fone them up and explain the situation
By:
Hamsterdam
When: 22 Mar 14 07:56
Are these 'instant' bank transfers or card payments?
By:
Bedford
When: 22 Mar 14 13:08
my account suspended also, any news from others?
By:
Daz7
When: 22 Mar 14 13:25
Was told last night this would be sorted by today - it`s still suspended. Can`t get through to anyone at the premium team. Have been promised a call back still waiting...
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