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Dear Forum,
Got paid out on a Griezmann hat trick last night but Betfair have reversed my winnings. Can anyone please advise me on the official stance. IMO a hat trick was scored and feel the reversal is unjustified.
I would like to thank Betfair on their communication with me on this matter (nothing). Customer service is obviously not a strong point...
Thanks in advance.
Got paid out on a Griezmann hat trick last night but Betfair have reversed my winnings. Can anyone please advise me on the official stance. IMO a hat trick was scored and feel the reversal is unjustified.
I would like to thank Betfair on their communication with me on this matter (nothing). Customer service is obviously not a strong point...
Thanks in advance.
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Replies: 21
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first goal has been changed to a D Suarez OG?
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Some sites had the first goal down as an own goal so i'm guessing that whoever betfair use as their official word on la liga goalscorers also have it as an own goal too
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http://www.youtube.com/watch?v=xLT49-pvkTA
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just found a link to it. the ball bounces up and hits the bar, then the defender and in
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Thanks for the response. I have seen the goal. I am happy to accept an official adjudication. Need to find out what it is, I dont want Betfair to cherry pick.
However, I would say that IMO Betfair should have the grace to make contact with a customer before reversing a bet and removing funds from an account |
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http://www.ligabbva.com/2544_liga-bbva/index.html
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La Liga official website has it down as Griezmann x3
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futbol24 Griezmann x3. Flashscores OG
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BBC Sport D.Suárez (og).
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But yeah, not sure who the official adjudicator is that Betfair use.
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good luck.
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Thank you for your help. I will persue tomorrow and advise you of the result.
Best regards to all! |
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Not going well so far! The customer service is pretty much nonexistent.
As Wisewords pointed out La Liga have this down as a hat trick, surely this means that the market should be settled as a hat trick score. Am I missing something? Any further help appreciated. |
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You didn't win mate get over it
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Thanks Blockfire. Its actually about the principal as much as anything else. I want know how Betfair judge the result, if La Liga adjudge a hat trick scored then I believe that should be the result? I also believe some kind of contact should be made before reversing monies. We pay enough commission to warrant that.
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Ref deemed it an own goal in his match report with the Spanish Football Federation so doubt you will get a happy outcome:
http://actas.rfef.es/actas/RFEF_CmpPartido?cod_primaria=1000144&CodActa=22243 |
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Rocketman I'm in the same boat, got paid out & money then taken from account again last night. I can accept it if wrongly paid out but the official site has it as a hattrick.
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Cheers captain suppose that's how they base decision...still think it's wrong though as ball looked to be going in regardless of def
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I watched it live and TV instantly put Griezman as the goalscorer on the graphic but the spanish commentators said it will be given as an OG.
Looked a clear own goal to me on replays, dont know what the issue is, defender stops the ball going in and then heads it into his own goal? 2 separate pieces of play, as opposed to the usual "shots which are on target and take a deflection" and go in. LFP has it as OG http://www.lfp.es/en/directo/temporada-2013-2014/liga-bbva/21/real-sociedad_elche |
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For the mega minute Betfair settles using the BBC website.
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OK Thanks to all.
Much better response on here to Betfair customer service. I would have though they would have a team in place to respond to these issues. Have a great day! |