Can anyone place a bet?

Appears to be back. How long this time.

their*

All acount info up and paid out now

the system didnt fail. They were able to manage, suspend and settle markets. It was just that customers were unable to place bets.

its only major for some because of when it happened,there will always be winners & losers but im sure its included in terms & conditions

Nov 22, 2012 -- 10:31PM, Rugbyleaguer wrote:

Worked out for me as tried to lay off and had to sweat itStill can't see any account info when I log in though

Try reloading, or login at lite.betfair.com and you can see your balance on there.

well its not like they have 1 server for everything, something failed for sure

cant get to a market still.

It didn't happen during the Spurs match only on just about every other match.

Nov 22, 2012 -- 10:33PM, Srichaphan or Ancic? wrote:

the system didnt fail. They were able to manage, suspend and settle markets. It was just that customers were unable to place bets.

DO you guys thing before posting? And that's not a SYSTEM FAILURE????

yes, do you check your spelling before posting?

"the system didnt fail. They were able to manage, suspend and settle markets. It was just that customers were unable to place bets."

That's because the market governance module is seperate from the trading platform.

UniCat v Sao Paulo just unsuspended. prices up. we have the bridge.

lol, like people will bet on that now. Cue huge liquidity on that market :)

Nov 22, 2012 -- 10:35PM, Srichaphan or Ancic? wrote:

yes, do you check your spelling before posting?

Some argument.

?? its Copa Sud, the S.American Europa league. its good betting.

Redkins market just suspended again. This is going to be fun.

wasnt able to bet on sao paulo

and they scored.. lol

they just scored

It affects traders more than punters, that's the problem. Those who use the Betfair site like a bookies don't really have a problem when this type of thing occurs. But the traders are the bigger money bettors too.

yep. i was about to lay univ catolica

to me its down again

cant even get in the game index, to see the odds, etc

yeah, its dying again

when was it back up?

agree,but how many times has it gone down in last year

total collapse of all pages. screen whiteout.

me too

"Error 500

An internal server error prevented the page you requested from loading correctly.

Please try loading the page again after some time."

well at least we have the forum, that should count for something

FFS Cerro winning, SP winning, and no chance of betting.

thats right!!! whole of BF business in meltdown but the chatroom carries on unaffected. pmsl.

oh the humanity !!!!!!!!! people showing withdrawal symptoms already....

ffs

Screen whiteout - it must be the internet connection

Down again now

gone down again

my internet is working fine ta.

I bet the arcade games are still working aren't they?

down down down,gonna give up now cant be bothered

And still...not a fckn official announcement in the forum. FFS they cant access it??
Serious business.

there is an announcement in the service forum

how can the arcade games be working when the site is down not possible

but it never says what the problem was.

No doubt it is a 'technical issue'

yes but its really unhelpful. like a waiter apologizing for the grouse not on today.

more like apologizing for your food taking a long time because there 'is a problem'

Embrace the anger mates, lets go and mess up a stranger's bmw or something. Someone has to pay for this travesty !!!!!!!!

'we apologize for the inconveneince' is the most overused contentless set of words in the language.
If they just told their customers what they thought was happening

look on the bright side, you cant lose any money, and better still, betfair cant earn(get) any commission

Oh dear, offline once again.

yes S or A - just like that.

Its a bit like

'We apologise that your food hasnt arrived in half an hour. This is because of a problem. Why not have a look at our dessert menu in the meantime'

yes

im feeling more frustrated about not being able to enter sao paulo game than for losing my money on newcastle game really

It might affect the traders more and their`s may well be the bigger bets but they ain't BF`s biggest earners. Just think about it.

"Please be aware that if you place a bet with the intention of subsequently placing a separate bet to reduce the liability incurred by the initial bet, there can never be a guarantee that the Services will be available at the point you wish to place the subsequent bet (this is the case regardless of whether or not the unavailability of the Services is due to a matter beyond our reasonable control)."




Please be aware that if you place a bet and intend to trade out later, if the site goes down and it's our fault we are not responsible, your bet won't be voided and you won't get a penny back so please don't bother asking. We however will still take commission from the person who won the other half of your bet so we don't lose out. Have a good evening, we will.

CASH OUT THEN !

'We're sorry we have been unable to fix your car and it will not be ready for at least two days. We apologise if this disrupts your holiday tomorrow. Why not consider buying one of our travel guides for your journey, in the meantime'.

Im not really mocking, I'm just making some humour into the situation.

Nov 22, 2012 -- 10:49PM, Biscuit1979 wrote:

"Please be aware that if you place a bet with the intention of subsequently placing a separate bet to reduce the liability incurred by the initial bet, there can never be a guarantee that the Services will be available at the point you wish to place the subsequent bet (this is the case regardless of whether or not the unavailability of the Services is due to a matter beyond our reasonable control)."Please be aware that if you place a bet and intend to trade out later, if the site goes down and it's our fault we are not responsible, your bet won't be voided and you won't get a penny back so please don't bother asking. We however will still take commission from the person who won the other half of your bet so we don't lose out. Have a good evening, we will.

Indeed. I've lost out because they forgot to put a market in-play, I've lost out because they forgot to suspend a market after a goal in time, I've lost out because they left a horse race pre-play too long. All bets voided, even when all bets were squared up before any problem.

Betfair need to realise that punters use Betfair for betting on the entire event, not just half of it. If any part of a market fails, they should void the whole lot. And maybe then, when they lose out on commission, they may sit up and take notice. Then again, that'd be like turkeys voting for Christmas.

UPDATE — Nov 2012: Please see the latest update on the Customer Commitment. Since its launch in June 2011, we have provided quarterly updates on 14 customer promises. These were developed following feedback from customers with the objective of ensuring transparency on the aspects of our service that were deemed most important. The next update will be delivered during February 2013.

Website Performance 0/10
Customer Protection 5/10
Integrity 0/10
Customer Service -10/10
Communication -10/10
We'd like to hear your thoughts so please email us at commitment@betfair.com and tell us where you think we could still improve.

Is that an actual post?

my scores

You would give Customer Service 10/10?!

I would give it 2, plus 1 for BCM2 and 1 for the rare helpful person on the helpdesk.

-10

i think those are negatives lol

Do they take any notice.

So i guess the key phrase is..."our reasonable control". Who can tell if what's happened is BEYOND their reasonable control? Cause "control" its not only what you do, but also what you don't do.
It points out to a legal dispute about the meaning of the words.

you'd have to be able to spell to take the legal option.

Site crashed, get over it

Customer Service is -10

you get better customer service from a loan shark ffs

I've actually always found their customer service to be quite good.

Then again i don't ring them during the evenings as i know that's when Bob Vegas gets busy.

Lets just hope they weren't hacked or something and no sensitive client data leaked... Cause they way the site was half working seemed very suspicious.

Bob will be hammering one out right about now as everyone is temporarily banned....his dream come true

Nov 22, 2012 -- 11:03PM, benson1903 wrote:

you'd have to be able to spell to take the legal option.Site crashed, get over it

Your IQ tells me that you cant accept the fact that not all people are born in England or what so ever...(thank God). And ofc not all people know to speak/write English so fluently as you.

don't worry about him Nordc - it's my fellow englishmen who can't spell ,not the foreigners!

let me know how you get on with your legal action

theres no legal action to take, thats for sure. BF totally NOT LIABLE for losses incurred by crashes

so how long has it been? time is on slow mo right now any ideas on the sao paulo game? lay them ?

agreed.  i'd really like it back soon.  to catch what football is left.

i can back 3.75 double chance catolica+draw for a lay of 1.36 of Sao Paulo thats rather low eh

Bet this site is down until the wee hours...then most will have gone to bed only to be back in the morning with fresh money...

and the memory of this evening long gone

better be back up for the cricket

About right, there's an Aussie game at 8:30am

£2k wanting to lay Sao Paulo at 1.43.

Indeed - nobody could place a bet since a couple of minutes before those outsider teams equalised in the last few minutes.

no team playing liverpool can be considered an outsider :D

sao paulo look more dangerous for the 2nd

who cares agaz? we cant place our bets lol

no bookie account? dont you do any mug accas?

nah

nfl back up and running

23:40 and it all works again - hurrah!!

sao paulo game still suspend

I have been reading all these comments now for some time. I've seen a lot of disgruntlement, mediators and gloaters. The latter I do find despicable. I have had my fingers burnt many times with Betfair failures. Either with a system crash or unable to receive live feeds on in-play markets and so forth suspend the markets. Very, very annoying as I do like to trade.

The point I want to make here is that Betfair must come up with a compromise for both traders and people who just like to bet once, like with a bookmaker, but with the advantage of also laying a selection. My compromise would be that Betfair offers two platforms, one for traders and one for the 'one bettors'.

I believe there are more traders here than just the 'one bettors'. Anyone who uses Betfair should understand how the site works. If every bettor in the country understood how Betfair works then I believe (my own personal view) most bookmakers wouldn't be here now.
Why? Much better prices here. Most people who use bookmakers don't understand trading. My point here being that most people who use Betfair are traders, so why should traders suffer losses over the 'one bettors'. Two different platforms I believe is the compromise Betfair has been looking for. And I believe, and many of you I hope, know which platform will attract the most liquidity. If there was ever a **** up like tonight, the traders platform would void all bets leaving the 'one bettors' happy knowing their bets were safe.

Come on Betfair. Time to wake up. Don't become a liability to yourself.

well i got paid !  so ok by me  hope no one got too burnt!

shame i didn't do the newcastle pool draw double!  went for newcastle win ffs

btw good post layer cake  nice one

Bump