Football
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As some of you may remember, some Betfair data feeds went down on Tuesday evening, meaning that some markets (such as Charlton-Colchester) went unmanaged and others got suspended until the feeds started working again.
The Charlton-Colchester market was one of the matches where the market stayed open for 30minutes+ post kick-off when the feed had already gone down. At 20.08 (23 minutes post kick-off), I went to place a bet laying Colchester at 5.40 when the advertised score on Betfair was 0-0. Colchester were 6.20 pre kick-off, so I thought a lay at 5.40 23 minutes in was reasonable value.
Between 20.08 and 20.14 my lay bet got gobbled up. I later went to check the score on my phone and saw that Colchester had gone 1-0 up after 4 minutes (at roughly 19.49) and that the advertised score on Betfair was incorrect at the time I placed my bet. The market hadn't been suspended at the time the goal had been scored. Effectively, I'd laid Colchester at 5.40 when 1-0 up, having been led to believe it was 0-0. I went to try and get out of my position for a loss and the market was suspended.
I've spoken to Betfair and they're saying that they're not going to void my bet, or refund me the loss (I understand that the 'winning' customers that backed the 5.40 may have been completely innocent and shouldn't have their winnings retracted), however I do believe that the data feed going down is Betfair's responsibility and that my bet should be refunded.
After all, they say in their terms and conditions:
1.3 Soccer markets (with the exception of Australian soccer markets) - not suspending at kick-off
· In relation to soccer markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at kick-off and to suspend such markets on the occurrence of a Material Event (see definition of "Material Event" below).
A goal is defined by Betfair as a "Material Event", however I don't believe that Betfair used reasonable endeavours to suspend the market when the goal was scored, as the market was allowed to be kept open for 30minutes+ after the goal had been scored, without being suspended at any point.
Quite frankly, I feel ripped off. I'm currently trying to escalate the case with Betfair, however this (so far) has been unbelievably difficult to do as no-one seems able to give me a name / contact number of someone that I may be able to escalate to!
There was actually a thread on the Football Forum at the time, which I read after the match, where one forum user was staying how his mate was at the ground and that he had been cleaning up on Betfair when it was 1-0 Colchester! I'm not agrieved that some people have profited from Betfair's data feed going down, however I strongly believe that Betfair should be held accountible for their product failing, not customers like myself.
I would very much appreciate any thoughts or advice that any forum users may be able to offer me. Is this a lost cause or should I persue further? I genuinely feel ripped off.
The Charlton-Colchester market was one of the matches where the market stayed open for 30minutes+ post kick-off when the feed had already gone down. At 20.08 (23 minutes post kick-off), I went to place a bet laying Colchester at 5.40 when the advertised score on Betfair was 0-0. Colchester were 6.20 pre kick-off, so I thought a lay at 5.40 23 minutes in was reasonable value.
Between 20.08 and 20.14 my lay bet got gobbled up. I later went to check the score on my phone and saw that Colchester had gone 1-0 up after 4 minutes (at roughly 19.49) and that the advertised score on Betfair was incorrect at the time I placed my bet. The market hadn't been suspended at the time the goal had been scored. Effectively, I'd laid Colchester at 5.40 when 1-0 up, having been led to believe it was 0-0. I went to try and get out of my position for a loss and the market was suspended.
I've spoken to Betfair and they're saying that they're not going to void my bet, or refund me the loss (I understand that the 'winning' customers that backed the 5.40 may have been completely innocent and shouldn't have their winnings retracted), however I do believe that the data feed going down is Betfair's responsibility and that my bet should be refunded.
After all, they say in their terms and conditions:
1.3 Soccer markets (with the exception of Australian soccer markets) - not suspending at kick-off
· In relation to soccer markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at kick-off and to suspend such markets on the occurrence of a Material Event (see definition of "Material Event" below).
A goal is defined by Betfair as a "Material Event", however I don't believe that Betfair used reasonable endeavours to suspend the market when the goal was scored, as the market was allowed to be kept open for 30minutes+ after the goal had been scored, without being suspended at any point.
Quite frankly, I feel ripped off. I'm currently trying to escalate the case with Betfair, however this (so far) has been unbelievably difficult to do as no-one seems able to give me a name / contact number of someone that I may be able to escalate to!
There was actually a thread on the Football Forum at the time, which I read after the match, where one forum user was staying how his mate was at the ground and that he had been cleaning up on Betfair when it was 1-0 Colchester! I'm not agrieved that some people have profited from Betfair's data feed going down, however I strongly believe that Betfair should be held accountible for their product failing, not customers like myself.
I would very much appreciate any thoughts or advice that any forum users may be able to offer me. Is this a lost cause or should I persue further? I genuinely feel ripped off.
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Replies: 13
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Betfair are covered for this, so it's a lost cause i'm afraid, put it down to experience and move on.
WARNING: Although the current score, time elapsed and other data provided on this site is sourced from a "live" feed provided by a third party, you should be aware that this data may be subject to a time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk. Betfair provides this data AS IS with no warranty as to the accuracy, completeness or timeliness of such data and accepts no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it. In short, don't trust their score updates. |
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Thanks Biscuit. Reading that, it would seem like a lost cause, however that is absolutely shocking in my opinion. Surely someone other than the customer should be held accountable for feed issues?
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Yes, you realize something is fishy, when the odds are very strange. For example REALLY high odds for under 2.5 when the game is displayed as 0-0 etc. I always get my scores from Futbol24 or something similar. But yes, I once fell for something like this before, too. Like Biscuit said, it's an experience you learn from :)
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nope betfair have so many terms and conditions, if you find 1 that support you you will have 5 against you. as mcvities says, move on. as its person to person betting you wont get anything void or refunded as they didnt take the money, someone did. so unlucky really
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Sorry this has cost you No Beard. However, when I was looking at the in play screen for he Birmingham Chelsea match the clock bar had stopped at 4 mins despite being 20 minutes after kick off. If it was the same with the other games surely would have rung an alarm bell?
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i m sorry to tell you that ur going to get nothing back same happen to me last year lost 1000E and they made me think that i m the one to blame...
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When i'd been on the site for a while but not really been active much, i placed a lay on over 7.5 for a liability of £400, when the score said 3-2. At the time it was ALREADY 6-2 (some team blasted 3 in in 3 minutes) and the market didn't suspend or update even for the first goal.
I said how can they let me place a bet for a score that had already happened, meaning it was impossible for me to win - i was told to sling my hook. |
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It's ridiculous
The same as every game score 1/1 2/1 or whatever and you look up correct score and see 1000/1 on offer for 0/0 1/0 etc scores that are now gone In the Cricket you see batsman out for less than players batting still on offer in top bat Market |
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No Beard - if you have an iphone, get the Futbol24 app, then you won't need to trust betfairs score updates
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Thanks guys for your responses. I feel really let down by Betfair and I am an extremely long term (since 2000) customer (I had another account before this one) - although non of this seems to matter to Betfair
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bad call, bad bet, you lose. done and done. always make sure you have the correct information before betting. simple. NEVER bet BLIND!
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No Beard
Did you ever get contact details to escalate the complaint? I'm being fobbed off by a cut-and-paste reply from a customer services person who is claiming that today's outage was the first site issue in over 2 months. He ignored my request for details on how to escalate things, so was wondering if you had managed it... Cheers |
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You can't really trust their live score 100%. It'll also miss red cards, did so just a week or two ago. In fact I might've made a post about the NEW beta site ramming in your face information that can't be relied on. It's just asking for customers making bets according to it, getting burned, and then becoming irate customers. Makes you wonder if they've thought it through, or as I'm increasingly suspicious of, their management and decision makers aren't aware of a lot of the small mistakes that go on. But they clearly state their livescore is fallible so shouldn't be relied on. Not sure about recently but I know in past it them getting the match played time wrong which is bad news for people on unders etc. I think their livescore page is done by a third party, I'm just guessing that feeds into their new look pages though.
When you say betfair gave bum info was it on their new page or the old big livescore page? If it really matters certainly double check with e.g. futbol24. What's wierd HERE is that the odds were that high, as making sure most recent odds look about right is another backup (maybe hit refresh). Can only be because OTHER people were using betfairs wrong info as well in a sparse market? There's two issues here. Did they suspend after the goal? You mention it but is it relevant? If them not doing suspend/clear caused you a loss, I think you've a strong case. But YOUR timeline is that you layed them long AFTER the goal based on the wrong information, that's a very different issue, and they're covered for that, as you've relied on a system they tell you not to rely on. |