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Right just had a chat with bet 365 ive boldedx my bits to help it out, basically i had to cancel my card the other day and recieved my new one yesterday and attempted to with draw some money on to it but for some reason it wouldnt let me so i contacted live support as told to
info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Vicki S.
Vicki S: Hello, welcome to Live Chat. How may I help you?
****: Hi i neeed you to remove my old card of my account so i can withdraw some funds to my new card
Vicki S: One moment please.
Vicki S: You can add, edit and remove your payment details online; simply click on ‘Members’ and then ‘Bank' from the menu and select ‘Change Payment Method’.
****: It wont let me remove it, the option is not there
Vicki S: You need to add another method before you are able to remove it.
****: I have done that i added my new one and it wont let me remove my old one i tried to withdraw some money and it said to contact the help team on here
Vicki S: One moment please.
****: can you just remove the card ending 8521 thank you
Vicki S: I am unable to remove the card.
Vicki S: It will always appear on the system.
****: How can i withdraw funds then, this caRD does not work and has been cancelled hence why i have put my new card on
Vicki S: You have funded your account using multiple payment methods, therefore we are required to process your withdrawal request proportionally between the methods you have used to deposit with.
Vicki S: Your withdrawal request will be reviewed and we will contact you via email within 24 hours to confirm where these funds will be sent.
Vicki S: Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.
****: My card does not work do you understand that it has been cancelled or do you not understand
Vicki S: Yes thank you i do understand.
Vicki S: However we still need to attempt to send the funds back as it is our policy.
****: well do you get that they will not be withdrawn to my old card as they do not work
****: thats why i have put my new card on
Vicki S: Yes.
****: whenever i try to withdraw it asks for my contact number and says about it being split
Vicki S: Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.
****: you dont understand do you, is therre a manager there
Vicki S: There is no one available.
Vicki S: Please clarify your query?.
****: okay a supervisor then
****: i want to clarify why you dont understand what i am explaining
****: and i have just attempted to withdraw £70 and it has said it has been submitted for approval and i had to give my phone number
Vicki S: I have explained to you that we attempt to send the funds back via the method they came from.
****: then what
Vicki S: If we are unable to do this we need to wait for the funds to come back to us and the we arrange an alternate method.
****: and how long will this take
Vicki S: it will be approved over the next 24 hours.
****: so tomorrow night it will tell me and how will i know if it has gone through or not?
Vicki S: That is correct.
****: so how will i know if it has gone through or not and to which account?
Vicki S: You will be contacted via email.
Vicki S: Is there anything else I can help you with today?
****: when do your managers or supervisors start
Vicki S: There is currently no one available.
Vicki S: Is there anything else I can help you with today?
****: yes what time do they start?
Vicki S: They have already started.
****: so how come i can not talk to anyone then?
Vicki S: Because no one is available at the moment.
****: and im asking when some one will be
Vicki S: This is a standard company policy which we have to adhere to.
****: yes i understand that and like i said i want to talk to a supervisor as other people have not had this problem
Vicki S: If you have any further queries in regards to this you will need to contact us via telephone.
Vicki S: Had what problem?.
****: the problem i am having now,usually it can be done within 5 minutes obvisily you do not know what needs to be done and i would like to talk to a supervisor as they should be able to help better or explain it
Vicki S: Please be advised neither myself or a supervisor or manager can override this policy.
****: im not asking to over ride it im asking to talk to a supervisor or manager
Vicki S: I do know what needs to be done and I have informed you of how the process will work.
****: well i would like to talk to a supervisor/manager and i know i can as i have done before when i have had a problem
Vicki S: One moment please.
****: thank you
Vicki S: As I have advised, there is currently no one available.
Vicki S: You will need to contact us via telephone if you wish to speak to someone else.
Vicki S: Is there anything else I can help you with today?
****: and when will some one be available as i asked
Vicki S: I do not know.
****: an hour? two hours?
Vicki S: I do not know when anyone will be available.
****: is there a queue system you can put me in?
Vicki S: I do not understand why you need to speak to a manager or supervisor.
Vicki S: There is no queue system.
Vicki S: As i have advised you will need to contact us via telephone if you wish to speak to anyone else.
****: because i would like to that is why, also if i deposited something into my account from my new one would that let me be able to remove my old card?
Vicki S: You can add, edit and remove your payment details online; simply click on ‘Members’ and then ‘Bank' from the menu and select ‘Change Payment Method’.
Vicki S: Is there anything else I can help you with today?
****: actually i want to talk to a manager now your really not helping here
Vicki S: As i said if you wish to do so you will need to contact us via telephone.
Vicki S: Is there anything else I can help you with today?
****: and i have said i know i can talk to them on here, you are not helping at all is there a complaints appartment so i can complain as well
Vicki S: There is not a manager available via this method.
Vicki S: You need to contact us via telephone.
****: okay well i know there is a supervisor i can talk to on here as i have done before so i would like to talk to one, im not calling up when it can be done on here and is there a complaints department?
Vicki S: Is there anything else I can help you with today?
****: the above
Vicki S: It can not be done on here as I have explained.
****: so a complaints department?
Vicki S: There is no manager or supervisor available to speak to you now.
Vicki S: You can contact customer services if you wish to complain.
Vicki S: Is there anything else I can help you with today?
****: Your really starting to wind me up here, do you have a complaints department
Vicki S: I apologise for that.
Vicki S: As I have explained you can complain to our customer service department.
Vicki S: Is there anything else I can help you with today?
****: You have not explained anything have you got a e-mail address for a complaints department?
Vicki S: I have explained everything you have asked.
Vicki S: No. We have a customer service department.
Vicki S: You can call 08000 288365.
****: No you havnt your missing out key parts that i am asking and ignoring the fact about issues i am asking
****: do you have a email address for them or not?
****: Is the email address customerservices@bet365.com?
Vicki S: The email address is customerservices@bet365.com, yes
****: thank you and why did you say there was not a email address when there is one?
Vicki S: Im not sure sorry.
Vicki S: Please be advised if you have no further quires in regards to your account this chat will be terminated.
****: So i will find out tomorrow night by email if the transaction has gone through or not? and if it isnt then you will contact me to arrange it to go into my new account?
Vicki S: That is correct.
Vicki S: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.
As you can tell i got p1ssed of in the end with her, what would you guys do about it and sensible answers not stupid ones because
A) she cleary has no idea what on earth she is doing
B) Lieing to me
C) Ignoring questions asked to her
D) being a general b1tch
any good replys appreciated
info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Vicki S.
Vicki S: Hello, welcome to Live Chat. How may I help you?
****: Hi i neeed you to remove my old card of my account so i can withdraw some funds to my new card
Vicki S: One moment please.
Vicki S: You can add, edit and remove your payment details online; simply click on ‘Members’ and then ‘Bank' from the menu and select ‘Change Payment Method’.
****: It wont let me remove it, the option is not there
Vicki S: You need to add another method before you are able to remove it.
****: I have done that i added my new one and it wont let me remove my old one i tried to withdraw some money and it said to contact the help team on here
Vicki S: One moment please.
****: can you just remove the card ending 8521 thank you
Vicki S: I am unable to remove the card.
Vicki S: It will always appear on the system.
****: How can i withdraw funds then, this caRD does not work and has been cancelled hence why i have put my new card on
Vicki S: You have funded your account using multiple payment methods, therefore we are required to process your withdrawal request proportionally between the methods you have used to deposit with.
Vicki S: Your withdrawal request will be reviewed and we will contact you via email within 24 hours to confirm where these funds will be sent.
Vicki S: Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.
****: My card does not work do you understand that it has been cancelled or do you not understand
Vicki S: Yes thank you i do understand.
Vicki S: However we still need to attempt to send the funds back as it is our policy.
****: well do you get that they will not be withdrawn to my old card as they do not work
****: thats why i have put my new card on
Vicki S: Yes.
****: whenever i try to withdraw it asks for my contact number and says about it being split
Vicki S: Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.
****: you dont understand do you, is therre a manager there
Vicki S: There is no one available.
Vicki S: Please clarify your query?.
****: okay a supervisor then
****: i want to clarify why you dont understand what i am explaining
****: and i have just attempted to withdraw £70 and it has said it has been submitted for approval and i had to give my phone number
Vicki S: I have explained to you that we attempt to send the funds back via the method they came from.
****: then what
Vicki S: If we are unable to do this we need to wait for the funds to come back to us and the we arrange an alternate method.
****: and how long will this take
Vicki S: it will be approved over the next 24 hours.
****: so tomorrow night it will tell me and how will i know if it has gone through or not?
Vicki S: That is correct.
****: so how will i know if it has gone through or not and to which account?
Vicki S: You will be contacted via email.
Vicki S: Is there anything else I can help you with today?
****: when do your managers or supervisors start
Vicki S: There is currently no one available.
Vicki S: Is there anything else I can help you with today?
****: yes what time do they start?
Vicki S: They have already started.
****: so how come i can not talk to anyone then?
Vicki S: Because no one is available at the moment.
****: and im asking when some one will be
Vicki S: This is a standard company policy which we have to adhere to.
****: yes i understand that and like i said i want to talk to a supervisor as other people have not had this problem
Vicki S: If you have any further queries in regards to this you will need to contact us via telephone.
Vicki S: Had what problem?.
****: the problem i am having now,usually it can be done within 5 minutes obvisily you do not know what needs to be done and i would like to talk to a supervisor as they should be able to help better or explain it
Vicki S: Please be advised neither myself or a supervisor or manager can override this policy.
****: im not asking to over ride it im asking to talk to a supervisor or manager
Vicki S: I do know what needs to be done and I have informed you of how the process will work.
****: well i would like to talk to a supervisor/manager and i know i can as i have done before when i have had a problem
Vicki S: One moment please.
****: thank you
Vicki S: As I have advised, there is currently no one available.
Vicki S: You will need to contact us via telephone if you wish to speak to someone else.
Vicki S: Is there anything else I can help you with today?
****: and when will some one be available as i asked
Vicki S: I do not know.
****: an hour? two hours?
Vicki S: I do not know when anyone will be available.
****: is there a queue system you can put me in?
Vicki S: I do not understand why you need to speak to a manager or supervisor.
Vicki S: There is no queue system.
Vicki S: As i have advised you will need to contact us via telephone if you wish to speak to anyone else.
****: because i would like to that is why, also if i deposited something into my account from my new one would that let me be able to remove my old card?
Vicki S: You can add, edit and remove your payment details online; simply click on ‘Members’ and then ‘Bank' from the menu and select ‘Change Payment Method’.
Vicki S: Is there anything else I can help you with today?
****: actually i want to talk to a manager now your really not helping here
Vicki S: As i said if you wish to do so you will need to contact us via telephone.
Vicki S: Is there anything else I can help you with today?
****: and i have said i know i can talk to them on here, you are not helping at all is there a complaints appartment so i can complain as well
Vicki S: There is not a manager available via this method.
Vicki S: You need to contact us via telephone.
****: okay well i know there is a supervisor i can talk to on here as i have done before so i would like to talk to one, im not calling up when it can be done on here and is there a complaints department?
Vicki S: Is there anything else I can help you with today?
****: the above
Vicki S: It can not be done on here as I have explained.
****: so a complaints department?
Vicki S: There is no manager or supervisor available to speak to you now.
Vicki S: You can contact customer services if you wish to complain.
Vicki S: Is there anything else I can help you with today?
****: Your really starting to wind me up here, do you have a complaints department
Vicki S: I apologise for that.
Vicki S: As I have explained you can complain to our customer service department.
Vicki S: Is there anything else I can help you with today?
****: You have not explained anything have you got a e-mail address for a complaints department?
Vicki S: I have explained everything you have asked.
Vicki S: No. We have a customer service department.
Vicki S: You can call 08000 288365.
****: No you havnt your missing out key parts that i am asking and ignoring the fact about issues i am asking
****: do you have a email address for them or not?
****: Is the email address customerservices@bet365.com?
Vicki S: The email address is customerservices@bet365.com, yes
****: thank you and why did you say there was not a email address when there is one?
Vicki S: Im not sure sorry.
Vicki S: Please be advised if you have no further quires in regards to your account this chat will be terminated.
****: So i will find out tomorrow night by email if the transaction has gone through or not? and if it isnt then you will contact me to arrange it to go into my new account?
Vicki S: That is correct.
Vicki S: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.
As you can tell i got p1ssed of in the end with her, what would you guys do about it and sensible answers not stupid ones because
A) she cleary has no idea what on earth she is doing
B) Lieing to me
C) Ignoring questions asked to her
D) being a general b1tch
any good replys appreciated
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Replies: 44
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Couldn't be arsed reading it you are a c0ck. Hope you lose your money :)
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Davey
 bit harsh! |
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If i was an advisor id have told you to piss off
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The guy wished a horses neck to be broken on a thread. Since then he has proved he is actually a good las but seeing as i am a c unt i will be a c unt
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365 is bull
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find out where their offices are and fire bomb them (i haven't read it)
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know exactly were your coming from.
bet365 my favourite bookies but customer service is s h i t e. they f u c k your bet returns up all the time and customer service is useless. sorry to hear about your problems but was beginning to believe it was just me. |
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Lol thanks Davey and long time explaining it
 Basically im trying to withdraw money as my old card got cancelled and she was a right cow lol |
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Haha, that made me laugh
Obviously she was scared to let you talk to someone because she was being such a bitch. Still don't think she answered the question to be honest. |
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I stopped reading at "365".
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What problems have you had tourist? ive had a few with them but this is stupid there going to place it into my old card which will just get returned simple enough i told her ive put my new one on there remove my old one but noooooo silly cow imo
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Tell them to send you a cheque.
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Onionss Joined: 09 May 10 22:25
Haha, that made me laugh Laugh Obviously she was scared to let you talk to someone because she was being such a bitch. Still don't think she answered the question to be honest. Yeah exactly only wanted my old card removed when i tried to with draw it said to speak to live help to assist me, bloody p1ssed me of not assist me [:o][:o] Never had this trouble the other day with Betfair went straight in and changed it |
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Good idea Davey, if it doesnt get cleared tomoz ill try and speak to some one with half a brain there and ask for one [;)]
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you have to think of it from the point of view of a criminal. obviously you are not allowed to deposit from one card and withdraw straight to another, that would allow all sorts of dirty money dealings. now while this doesnt apply to you, simply coming on and saying "oh come on, its been cancelled, just let me feckin do it" isnt going to work, or all the criminal types would do this.
your seeth seems pretty disproportionate to the actual problem, they say theyll have resolved in 24 hrs (which will involve them sending the payment, it getting refused, and the process happening how you wanted initially - annoying maybe, but legally its what they must do). also, anything you sent now wouldnt get processed tonight, the first time itll actually be set in motion is tomorrow night with all of mondays bank tansactions, so youre seething over nothing. ps why were you so determined not to use a phone, are you some sort of pikey |
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right i've read it now - clearly not a real person - is artificial intelligence capable of answering this sort of query now? Must be. Seriously - its a bot.
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bacontrout. 09 May 10 22:28
ps why were you so determined not to use a phone, are you some sort of pikey He's probably like me, I can handle speaking to retards online, but phoning them is a big no no. Would get too annoyed. |
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bacontrout. Joined: 31 May 06
Replies: 492 09 May 10 22:28 you have to think of it from the point of view of a criminal. obviously you are not allowed to deposit from one card and withdraw straight to another, that would allow all sorts of dirty money dealings. now while this doesnt apply to you, simply coming on and saying "oh come on, its been cancelled, just let me feckin do it" isnt going to work, or all the criminal types would do this. your seeth seems pretty disproportionate to the actual problem, they say theyll have resolved in 24 hrs (which will involve them sending the payment, it getting refused, and the process happening how you wanted initially - annoying maybe, but legally its what they must do). also, anything you sent now wouldnt get processed tonight, the first time itll actually be set in motion is tomorrow night with all of mondays bank tansactions, so youre seething over nothing. ps why were you so determined not to use a phone, are you some sort of pikey As Onionss said i dont like talking to people on the phone as i would get totally p1ssed of at least when im typing they cant hear me I got the bit obvisily about illegal goings on hence why i asked if i deposited some from my new account and then withdrew would that work ? |
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When having experienced the same scenario in the past, depositing from new card (and withdrawing) has been the solution. Know where you're coming from - chatting with a 'service' representative which clearly has not been in 'our end'. Might be due to the representatives being paid slightly more than £3.65/hr - but that's the way the cookie crumbles/can expect. Hope you get solved the card issue.
/The Man |
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So just basically wack some moeny in and withdraw should sort this issue out?
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What's your problem? I just read that (a couple of minutes of my life I won't get back) and it's quite clear she understands what's going on, it's you that doesn't seem to understand! The procedure is there to help protect customers.
Once they try on your old card and it fails thereby establish that the story that you need a NEW card is probably correct, they'll use it. If someone just calls and says old card is duff please put money into this one, then they try old card, all that will happen is the CORRECT person will get money credited and a potential fraud is prevented. It's not difficult. |
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The complaints apartment is a penthouse with maid service and fully stocked with beer
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Just checking are you the woman i spoke to?
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If I was a CS rep and someone started screaming for a manager and the complaints dept within a short time of trying to resolve a relatively simple problem I'd form "an opinion" about the person I was dealing with.
Having said that I'm trying to imagine being a CS rep dealing with some of the people on these forums (not all of you of course) - they probably deserve medals ;) |
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No I'm afraid. *Statistically* speaking I've probably made mad passionate love with her.
But no. |
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LOL well tbh she didnt have a clue and lied out of her bumhole about different things is this acceptable?
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As far as I can see she did have a clue though.
Why didn't you wait 24 hours as suggested before going a bit mental? Why didn't you calm down, calm down? ... Are you from liverpool? |
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No far from Liverpool, i was tring to get her to answer simple questions but she was ignoring them hence why i was getting p1ssed of, I understood the 24 hour thing but not why i couldnt talk to a supervisor which i have been able to before. And she didnt have a clue i asked for a email address oh they dont have one i bring it up oh yeah thats it, ask her why she said they didnt have one oh i dont know useless service
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clearly said if you want to contact a supervisor phone them
looks like you were the one being a **** to be honest  |
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not supervisor i mean anyone else**
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Hi stringer was expecting you in here after your usual digs at me
 You got a sensible suggestion here or going to be a kn0b as usual, remember what i said yesterday you dont like me den **** of and dont talk to me So leave it 24 hours see what they rustle up? |
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calm down
and yes my suggestion is try to not sound like an absolute psychopath when asking for help |
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Lol so leave it 24 hours then? Surely im not the only one who has had this happen
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calm down
and yes my suggestion is try to not sound like an absolute psychopath when asking for help How did you know? |
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Hornets...Do you want my family bet for tonight to get your money back?,its a MULTI MULTI MAXIMUM one as well.
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Oh you the scheming cu*t yeah go on then
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lol crazy isnt it !!!
i get the same issues when i ring up UPC - used to be NTL/Chorus. Worst Customer Service skills ever. |
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Well my nephew plays in Indonisia in their 2nd division and he text me this afternoon about a game tomorrow (early hours)that will bring every penny you have lost and tons more into your bank account.
He will ring me direct from the ground at 3.00am with comfirmation so keep your eyes peeled from 3.10am onwards and i will reveal all. |
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It is bad aint the first time last time they were actually being abusive idiots as i got it sent to me, Rang them up and spoke to a manager, got handed a load of things of them for that basically kissed my @rse
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