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21 Apr 20 16:21
Date Joined: 07 Sep 15
| Topic/replies: 20,476 | Blogger: impossible123's blog
Admiral is the only one offering a £25 refund to any of their policy holder of a car or van insurance as this will sit idle during the lockdown - 6 mandatory weeks at the moment. But, the other sh1te companies are not budging despite a significantly fewer claims given many fewer vehicles on the road.

Remember those not offering any refund. And, vote with your feet when it comes to renewal.
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Report casemoney April 21, 2020 4:33 PM BST
Yes ,mine is due for Renewal , Hastings , I am using the car 3 hours a week  , foooking silly tbh

I should ask for a quote for one day a week , and specify the day ..
Report peckerdunne April 21, 2020 4:47 PM BST
they will, you can be sure.......some fudging, but ultimately will have no option.
Report impossible123 April 21, 2020 5:15 PM BST
Admiral said £25 is the equivalent of a month's insurance premium for their customers. Imagine one's premiums is much higher than £300 a year eg youngsters, on average £2000 or £166 per month.

This refund was to say "thank-you" to their customers for staying at home; fewer vehicle on the road had reflected in a much lower levels of claims which benefited its profits.

If only insurance companies would extend the cover in line with the total period of lockdown. I think this is only fair given the unprecedented climate we are in.
Report 28dogs April 21, 2020 7:32 PM BST
This story will give you a better understanding of what to expect from insurance companies.

Our local paper shop has a lot of elderly customers so offered to deliver papers to anyone over 70, or who had been advised not to go out.  When delivering the papers a week or so back, the guy's car hit a wet patch and ended up hitting the kerb and a lamp-post - end result was broken ribs, bruised sternum and a written-off car.

Calls the insurance company, whose first question was why were you out in the car?  When he said "delivering papers", the response was that it did not qualify as an essential journey so the claim was invalid.  No amount of explaining that he was providing a service to the elderly in the local community made a difference - claim declined.  So, the poor guy was trying to do a good thing and ends up injured and massively out of pocket (to rub salt into the wound, he had to pay to have the car towed away!).

You can also be assured that premiums for every type of insurance will be ramped up as the companies try to recoup losses on their travel insurance products (which have taken a hammering obviously).

Enjoy your £25 if you get it!
Report Akak April 21, 2020 7:37 PM BST
28dogs,   Name the insurance company. Tell the story on social media, and the public will do the rest.
Report dave1357 April 21, 2020 7:42 PM BST
^^this might just be internet bs you've made up or read somewhere, but in the unlikely event that you actually know the newsagent and  the reason for the claim rejection is "that it did not qualify as an essential journey so the claim was invalid" and not, (the more likely but still pedantic), that the car wasn't insured for deliveries, he should lodge a complaint stating that he is going to the ombudsman if the claim is rejected.
Report 28dogs April 21, 2020 7:45 PM BST
I don't have the authority to do that unfortunately but it is exactly what I have suggested he does.  Failing that, it would seem an obvious case for the Insurance Ombudsman but why on earth should he be having to even consider that?
Report 28dogs April 21, 2020 7:48 PM BST
dave1357 - why on earth would I make that up?  If you want to check, go to the newsagents on the Maldon Road in Hatfield Peverel and ask the question.

Some people.
Report twizzle22 April 21, 2020 7:50 PM BST
28 dogs..fear not dave1357 is the forum resident whankor
Report Akak April 21, 2020 7:52 PM BST
The newsagents should take it on board. The insurance company need to be shamed. Especially giving the present circumstances. You could almost guarantee the general public will take something like this to heart at this time.
Report dave1357 April 22, 2020 8:18 AM BST

Apr 21, 2020 -- 1:48PM, 28dogs wrote:

dave1357 - why on earth would I make that up?  If you want to check, go to the newsagents on the Maldon Road in Hatfield Peverel and ask the question.Some people.

because it's what people to on the internet

There isn't an "insurance ombudsman".  As I stated, he has to lodge a complaint.  If that complaint is rejected he will be given the details of the Financial Services Ombudsman and he can bring the case to them.

btw twizzle2 is a sad idiot better off ignoring everything he says.

Report lapsy pa April 22, 2020 8:33 AM BST
I know it is an insurance thread but sharp practice mentioned.

Ryanair giving a credit voucher instead of monetary refund which people asked for.

Airport parking refusing to reimburse if booked through 3rd party.

Tui taking bookings for holidays which in all probability won't happen
Report impossible123 April 22, 2020 11:09 AM BST
My insurance company Ageas declined a refund or an extension of cover equalling that of lockdown period, but "voluntary" work is ok ie you're covered. Nevertheless, it's still mean and lacking compassion or understanding given the pandemic and present cost of motor insurance.

These barstewards would charge a minimum of £25 just to amend a personal detail online. They are equivalent to the door lenders (Provident Finance) of the past.
Report impossible123 April 23, 2020 5:44 PM BST
Just over a £50 refund for the time being, and up for review if lockdown is extended further.
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