Government Guidelines for workers without contracts

My partner works as as a supply teacher . She was on long term supply until July . The schools are closed and she has no job or pay . Told to apply for universal credit . Goes on to website and is 11,248 in the queue . After an hour she has moved up 400 . She will be online for 24 hours just to verify who she is . That is stage 1 . That's that sorted then