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I was playing poker about half an hour ago and because I had come equal first in a tournament, we agreed to a deal, I checked my balance. It was zero 
I have tried emailing them but it does not go through. I have tried going online to see if it affects others, which it must do, but can't get anything about the current problem.
They are having a very busy time because they have brought in validation and just sprang it on us a few days ago, since when you can't get through to them. Maybe it has something to do with that.
I have come on here because I know several of chit chatters play on pokerstars and it would help if they looked at their balances.
The money is not much, but I am worried my details might have been compromised.
I have tried emailing them but it does not go through. I have tried going online to see if it affects others, which it must do, but can't get anything about the current problem.They are having a very busy time because they have brought in validation and just sprang it on us a few days ago, since when you can't get through to them. Maybe it has something to do with that.
I have come on here because I know several of chit chatters play on pokerstars and it would help if they looked at their balances.
The money is not much, but I am worried my details might have been compromised.
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I was supposed to validate my account by the 7th May but thought that I would take a break from poker and not being able to access my account would be good for me as I have so much I should be doing, but don't because i would rather play poker
https://www.pokerstars.com/help/sub-categories/contacting-us
contact us...right side...put a query /question in . .....they will reply
I did my validation last week....they replied within 20 minutes
contact us...right side...put a query /question in . .....they will reply
I did my validation last week....they replied within 20 minutes
UK Customers - Make sure you check your email.
Mon Apr 29, 2019, 02:42 PM
Many of you based in the UK will be aware that there are some changes coming on May 7, whereby all users are required to be age verified to a higher standard to continue playing. What this means is that some customers who may have been verified previously will now need to be re-verified to the new standard, and this may include sending documentation to us.
Those customers who are required to send copies of their documents will have received an email (to the email address registered on their Stars Account) with instructions on how best to complete this process. With the deadline fast approaching, we recommend sending your documents as soon as possible so we may process them. Otherwise, there may be a delay in getting your account verified.
Mon Apr 29, 2019, 02:42 PM
Many of you based in the UK will be aware that there are some changes coming on May 7, whereby all users are required to be age verified to a higher standard to continue playing. What this means is that some customers who may have been verified previously will now need to be re-verified to the new standard, and this may include sending documentation to us.
Those customers who are required to send copies of their documents will have received an email (to the email address registered on their Stars Account) with instructions on how best to complete this process. With the deadline fast approaching, we recommend sending your documents as soon as possible so we may process them. Otherwise, there may be a delay in getting your account verified.
Thanks Do wah and tictacman 
I know I should have done it, tictacman, but as I said I wanted a break from poker. Also the last day is tomorrow so why take my balance now. It is only about $160 but I am worried that the card connected to it might have been compromised. Although because of all the fraud nowadays I keep all my payments on a standalone prepaid card which is not connected to my savings in another bank. I am so glad I have done that or I would be tearing my hair out.
I know I should have done it, tictacman, but as I said I wanted a break from poker. Also the last day is tomorrow so why take my balance now. It is only about $160 but I am worried that the card connected to it might have been compromised. Although because of all the fraud nowadays I keep all my payments on a standalone prepaid card which is not connected to my savings in another bank. I am so glad I have done that or I would be tearing my hair out.
I did do the contact form, tictac, but it won't go through. I have used the contact form loads of times in the past but this time it will not send. There is an announcement that they are very busy so I suppose that is the reason but they are probably busy because of validation not because of disappearing balances.
capt F
They have great customer support and anti fraud in place. yes midnight tonight is 7th..... try tomorrow with a e.mail or live chat.
All the best
All the best
I can understand them blocking my account because I have not validated it, but why show my balance as zero? And why now when they said I had until the end of tomorrow to validate my account?
Might of suspended all uk accounts with winnings today or last 12 hours.... just guessing
Sorry I can't check for you Annie; I stopped using PS a few years ago. Good luck getting it sorted.
I'm still waiting for my validation to be confirmed but withdrew my balance yesterday morning just to be on the safe side 
Start a thread about it in this 2 plus 2 sub forum:
https://forumserver.twoplustwo.com/28/internet-poker/
Some current and ex-employees post regularly in there.
https://forumserver.twoplustwo.com/28/internet-poker/
Some current and ex-employees post regularly in there.
Thanks everyone for your help and comments
I thought I would try entering a tournament, with zero balance, to see what would happen. It came up with a type of validation form with my details but the wrong address because I had moved, often, from the time I first started playing poker. I put in my new address and confirmed the other details and it immediately showed my balance and has let me play as usual today.
If this is all they needed why did they request a copy of my passport and proof of address details, which I have been putting off because of the hassle and also, as I said earlier, I thought it would be good to have a holiday from poker because there are things I should be doing instead of playing
As this is the last day for validation I will see what happens tomorrow to see if they will let me play. They haven't sent me any reminders today, so hopefully it will be okay.
Thanks, Richie, about the twoplustwo site. I have been on there quite a few times over the years but now I know where to post a question I will use it more. The site is so massive it can get confusing.
I thought I would try entering a tournament, with zero balance, to see what would happen. It came up with a type of validation form with my details but the wrong address because I had moved, often, from the time I first started playing poker. I put in my new address and confirmed the other details and it immediately showed my balance and has let me play as usual today.
If this is all they needed why did they request a copy of my passport and proof of address details, which I have been putting off because of the hassle and also, as I said earlier, I thought it would be good to have a holiday from poker because there are things I should be doing instead of playing
As this is the last day for validation I will see what happens tomorrow to see if they will let me play. They haven't sent me any reminders today, so hopefully it will be okay.
Thanks, Richie, about the twoplustwo site. I have been on there quite a few times over the years but now I know where to post a question I will use it more. The site is so massive it can get confusing.
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