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28 Oct 18
07:54
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Date Joined:
23 Jan 10
On the brink of going tits up I hear 
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Just a week ago I spent £500 there.
It was a shocking experience. There were literally customers queueing to get the attention of the sales staff. The ones who could actually sell, not the trainee who'd received no training or the guy tied to one particular brand.
Once we got him, the process was:
1) we pointed to the thing we wanted, and said, we want one of those.
2) He put the code in his mobile phone, or maybe just took a photo of the label on the shelf -- not sure which.
3) Over to cash desk
4) Put number from mobile phone into terminal which sends order to the people round the back who find it for him
5) He wanders off to collect it from the people round the back
6) Back to cash desk -- asks some questions and gets email address for receipt
7) Card reader fails so move to other cash desk and repeat
So the PC World & Currys people need to get their act together. Why not give employees an app that will go straight from scanning the shelf to have someone (else) deliver it to the cash desk? Test the card readers every day and replace broken ones. Train new staff better.
As it is, a lot of people will lose their jobs because the ****s at head office can't be arsed to go to their own stores and see what actually happens.
It was a shocking experience. There were literally customers queueing to get the attention of the sales staff. The ones who could actually sell, not the trainee who'd received no training or the guy tied to one particular brand.
Once we got him, the process was:
1) we pointed to the thing we wanted, and said, we want one of those.
2) He put the code in his mobile phone, or maybe just took a photo of the label on the shelf -- not sure which.
3) Over to cash desk
4) Put number from mobile phone into terminal which sends order to the people round the back who find it for him
5) He wanders off to collect it from the people round the back
6) Back to cash desk -- asks some questions and gets email address for receipt
7) Card reader fails so move to other cash desk and repeat
So the PC World & Currys people need to get their act together. Why not give employees an app that will go straight from scanning the shelf to have someone (else) deliver it to the cash desk? Test the card readers every day and replace broken ones. Train new staff better.
As it is, a lot of people will lose their jobs because the ****s at head office can't be arsed to go to their own stores and see what actually happens.
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