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Strange one this - f it actually was a, "power outage."
Was it in the UK? - If so - then has it been verified by the local Power supply company, or National Grid, even.
- or was it in India? - to where the BA IT responsibilities have been outsourced.
Usually, when companies make a statement along these lines - they add ... "at our Head Offices," - or, "at our Distribution centre" - or similar.
BUT, not a mention, as far as I can see, in this instance.
- and why are the BBC, SKY, and the newspapers not asking this question?
- and have BA not got a Back-Up Batteries system - or a generator, even?
Was it in the UK? - If so - then has it been verified by the local Power supply company, or National Grid, even.
- or was it in India? - to where the BA IT responsibilities have been outsourced.
Usually, when companies make a statement along these lines - they add ... "at our Head Offices," - or, "at our Distribution centre" - or similar.
BUT, not a mention, as far as I can see, in this instance.
- and why are the BBC, SKY, and the newspapers not asking this question?
- and have BA not got a Back-Up Batteries system - or a generator, even?
Show More
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http://www.dailymail.co.uk/news/article-4549262/British-Airways-faces-record-150m-compensation-payout.html
Funny how companies think they can save money but dont care about the service or the reputation they have built up over time.
http://www.dailymail.co.uk/news/article-4549262/British-Airways-faces-record-150m-compensation-payout.html
Funny how companies think they can save money but dont care about the service or the reputation they have built up over time.
I wonder in fact if it was a computer virus/malware attack, but BA are too embarrassed to admit it, especially after the worldwide attack a few weeks ago which encrypted data from the NHS computers.
Doubt it -
Denial of Service, and similar Malware/Ransomware attacks usually tareget more than just the one target ....
'All eggs in one basket' scenario is not their tactic.
Denial of Service, and similar Malware/Ransomware attacks usually tareget more than just the one target ....
'All eggs in one basket' scenario is not their tactic.
According to BA the problem was caused by a power failure.
Which raises some questions:
1) why did the power fail?
a) did they only take grid power from one feed?
b) why did no emergency generator take over?
2) why was there no failover to a different datacentre?
a) do they not even have a DR (disaster recovery) site?
b) do they have one but have never tested or practised failover?
3) were redundancies and outsourcing to India a factor?
a) had BA got rid of the staff who knew how to failover?
b) did getting rid of the UK datacentre teams mean there was no-one walking around to see warning lights?
That's off the top of my head from someone who used to work at a datacentre but not for British Airways.
Which raises some questions:
1) why did the power fail?
a) did they only take grid power from one feed?
b) why did no emergency generator take over?
2) why was there no failover to a different datacentre?
a) do they not even have a DR (disaster recovery) site?
b) do they have one but have never tested or practised failover?
3) were redundancies and outsourcing to India a factor?
a) had BA got rid of the staff who knew how to failover?
b) did getting rid of the UK datacentre teams mean there was no-one walking around to see warning lights?
That's off the top of my head from someone who used to work at a datacentre but not for British Airways.
If someone wants to make a book on this market, can I have my two-penneth on 3a please?
Classic example of decision makers not understanding what they are making decisions about.
Classic example of decision makers not understanding what they are making decisions about.
The main BA datacentre will be in Erding Germany this is where the Amadeus Passenger Service System that they use is hosted, its mainframe technology and will have redundant power supplies, jthere will be a backup data centre but with this technology it would be a few days work to restore the system with all the middleware connections that provide the lipstick on the pig that makes the mainframe usable by people used to using graphical interfaces, websites etc.
My experience of these situations is that the root cause is always laughable with one component not failing over or with an operater not following a scriprt properly. Getting the mainframe back up is generally easy but if the error has affected the integration with the distributed systems that will explain why they are in such a pickle.
The main issue with recovery is that there will be no-one that understands the whole picture in depth, in the past there would have been experience mainframe gurus who progressed into middlware/network but these tasks have now been siloed with responsibilities outsourced to india and the recovery effort will resemble a circus with everybdy claiming their bit is working fine.
Unfortunately there isnt really an option to go manual these days as of couse the tickets are all electronic and there will be a bunch of background passport type checks for security purposes
My experience of these situations is that the root cause is always laughable with one component not failing over or with an operater not following a scriprt properly. Getting the mainframe back up is generally easy but if the error has affected the integration with the distributed systems that will explain why they are in such a pickle.
The main issue with recovery is that there will be no-one that understands the whole picture in depth, in the past there would have been experience mainframe gurus who progressed into middlware/network but these tasks have now been siloed with responsibilities outsourced to india and the recovery effort will resemble a circus with everybdy claiming their bit is working fine.
Unfortunately there isnt really an option to go manual these days as of couse the tickets are all electronic and there will be a bunch of background passport type checks for security purposes
What's wrong with that planes and people would have got away on hols
Not everything is better today/sometimes the old way is better
my 8 team acca just came up in Laddies but due to a power cut
i can't have my money as the lass/lad behind counter cant settle it by hand
No not against progress but sometimes you need other options.
Not everything is better today/sometimes the old way is better
my 8 team acca just came up in Laddies but due to a power cut
i can't have my money as the lass/lad behind counter cant settle it by hand
No not against progress but sometimes you need other options.
Heres details on their datacentre
http://www.amadeus.com/msite/investors/quarterly_financial_info/annual_reports/2012/en/04-Amadeus-technology/04-02-amadeus-technology-01.html
http://www.amadeus.com/msite/investors/quarterly_financial_info/annual_reports/2012/en/04-Amadeus-technology/04-02-amadeus-technology-01.html
Cruz got to go.
.
https://en.wikipedia.org/wiki/Álex_Cruz_(businessman)
.
https://en.wikipedia.org/wiki/Álex_Cruz_(businessman)
Whilst the forum tab disappears off my screen again - what is that all about - fiddlers with the system? BA have similar problems of incompetence, produced by people not knowing what they are doing or the consequences of their actions.
All Data centers worth anything have TVSS (basically regulates power to ensure its always at right voltage) have have backups of these systems just in case. The sort of outage you see is most like due to cost cutting and not ensuring proper DR and Business continuity testing which happens when you out source to any company where engineers are paid minimum wage. Out sourcing only works if you have skilled staff in your company who can manage the out sourcing company and know who know they systems and requirements. By getting rid of skilled staff who knew BA's systems and how to maintain them, when an issue occurred no one knew how to sort it out. They would have to bring in people which takes time as we saw.
All Data centers worth anything have TVSS (basically regulates power to ensure its always at right voltage) have have backups of these systems just in case. The sort of outage you see is most like due to cost cutting and not ensuring proper DR and Business continuity testing which happens when you out source to any company where engineers are paid minimum wage. Out sourcing only works if you have skilled staff in your company who can manage the out sourcing company and know who know they systems and requirements. By getting rid of skilled staff who knew BA's systems and how to maintain them, when an issue occurred no one knew how to sort it out. They would have to bring in people which takes time as we saw.
The moment I mention the forum tab - 10 minutes later it is back. IT people stalking me now?? ho ho!!!
someone even blames the outage on cables burning out!!!????
But I understand other airlines have separate complete back up systems in other locations.
Does sound rather like BA have not spent as they should have. But where have we heard that before.
Some companies think they can get away with not investing in good IT and security, but more into collecting
profit for shareholders.
But I understand other airlines have separate complete back up systems in other locations.
Does sound rather like BA have not spent as they should have. But where have we heard that before.
Some companies think they can get away with not investing in good IT and security, but more into collecting
profit for shareholders.
All they had to do was press 'CTRL/ALT/DEL' - that solves everything!
We will never get an answer.
If I was a guesser I'd guess that someone was running around BA a while back saying they had cut numbers and made savings.
If I was a guesser I'd guess that someone was running around BA a while back saying they had cut numbers and made savings.
pouring water/hosing down roof of building where the servers were to keep them cool?????
Well who would have thought...
http://www.telegraph.co.uk/news/2017/06/02/ba-chaos-blamed-worker-switched-power/
http://www.telegraph.co.uk/news/2017/06/02/ba-chaos-blamed-worker-switched-power/
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