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Chit Chat
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01 Mar 17
18:12
Joined:
Date Joined:
06 Mar 03
I have broadband, sky TV and skytalk package with them. Been paying £40.40 per month. Gonna go up to over £80 due to losing 1st year discounts. Primarily due to - was getting box sets for £19, now have to pay full price of £38, and sky broadband was free, now im having to pay £20. Dont have sky movies, dont have sky sports. Does thissound fair and reasonable ??
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Replies: 19
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no and no
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£38!! for box sets, is that per year ?
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per month - too much i know. I just have standard package, no films, no sky sports. I called them to query my february bill of £62 and was told from next month its £82. The £62 was because the year falls in middle of billing month...
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I pay 68.00 quid for your package but have Sky Sports and multi-room,threaten to leave and you should get some knocked off.
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They can put the price up any time they want but if you don't agree I think you can phone up and "cancel" even if your under contract. I'd ask on Money Saving Expert to confirm.
I was paying over £100 on Virgin for years until 7 months ago. I phoned up to cancel and renegotiated myself a better deal. I did downgrade my package but now I pay £35P/M. When my contract is up next January I'll be phoning them up again to "cancel" http://www.moneysavingexpert.com/phones/negotiate-with-service-providers |
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thx for the advice - i'll be doing some haggling tomorrow...
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Good luck - they're a terrible firm to deal with - millions of customers and everyone of them is probably on a different deal - in this day and age its hard to believe they can get away with charging customers as much as they can get away with, but they do. Hope you screw them over TTP
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I had some idiot deal with Virgin for phone, TV and 20Mbs net. It cost almost £70 a month and then they sent me a letter saying it was going up to £74. So I phoned them and told them to shove it and hung up.
Within an hour I got a call asking what it would take to keep my custom. I said I only needed the net, what was the best they could offer? After some haggling, they came up with the net upgraded to 50Mbs, no TV and no phone for £30 per month or the same package WITH the phone for only £27 per month. How it worked out cheaper with a phone, I don't know but I groused a bit so they threw in free evening and weekend calls for the £27. I took it with the condition that they gave me the first month free. That was about two years ago. The net seldom gives less than 55Mps and I put an Amazon box on the TV with a few apps. I still pay the TV licence to keep things legal. |
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No deals! I can only pay less buy getting reduced package. Didnt seem to care if I cancelled or not. She said new offers come out on a friday so I might try tomorrow or next week, otherwise adios amigo !!
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They will 100% phone you back within a couple of days.
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Koddy.
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people still actually subscribe to that k unt murdochs stations??
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Could you not have bought your favourite box sets with the £228?
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Get yourselves a Dreambox/Kodi or some such; Three or four years ago, I paid £100 for the box, and now pay £20 a month for every channel you could wish for. All the movies/sports/documentaries/box office/porn, etc. Happy with my set-up and service, but I understand I`ve drifted behind the times and that there are even better/cheaper options now available.
The future`s coming, Sky etc, are finished, divest yourself of all shares. Their collapse will, of course, also devastate the pay structure for preening footballers, but that`s another story. |
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I pay £8 a month for boxsets, and with that you also get ATR (and probably more channels?)
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You have to be persistent with Sky as it's kind of 'luck of the draw' as to who you speak/chat to ..
My contract also went up last month as my nice 1 year deal was up , used web chat to tell them my situation & was told ' there are now no new deals available to you as you've used them all up , then went on to say I only work in billing so cannot help you! Tried again a week later when contract was fully up & the guy was really good, told him I don't use the phone & never watch their television & he did me a very decent 18 month contract for basic package I think they kind of gauge every individual though & have stats on broadband hours used (I use a lot) television watched (I hardly watch) & have never had a phone connected at this address also if you've never haggled with them before they know you're willing to pay more than me for instance (you may live in a rich area) I might of left otherwise & gone broadband only with virgin but sky is handy & do like the catch up tv for free  |
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I work for Sky
Yes it's normal that it doubles after 1 year . The New Sales dept agents will always offer 50% off rather than not get the sale .Of course it is only for 12 months though. I'm surprised Retentions didn't offer you a discount , though i think right now they have fairly paltry offers (25% off i think) If you call them again you should at least be offered that but probably better to give notice on the TV .It's 31 days so won't go off right away . Then , with about a week left if you've not been offered anything call again and you would then speak with the 'Winback' department who will usually have 40% off at worst . If you simply do wait for it to cancel you may get a better offer than that. Don't give notice to cancel broadband though as if it does go off it is a fkr to get it back on again .If you decide to leave just place an order with BT or whoever and they will take it over seamlessly. |
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Have had Sky on and off over the years - only for the sport.
Has been off for 18 months now. I told them I won't pay more than £30 ish a month several times. Now, BT have the rights to Champions League till 2021 I can't see my willing to go back to them. I will settle for BT sport. The slight irritation at not having certain events is tempered by the fact I have saved my self nearly £400 over a year and have stuck my fingers up to them. |
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I got offered a great deal yesterday in Asda store for virgin Broadband only £20 month on a 12 month contract
Told him I'd just taken a new sky contract but thinking of cancelling during the 14 day cooling off period & popping back down to take it (good deal as virgin is 50mb straight down the phone line - sky is around 17mb) but gotta decide this week would Virgin be fitted instantly  |
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Decent result in the end. Initially the best they offered was a deal for £54 per month, for 18-month contract, which would mean giving up a) weekend free talk (never used it anyway), b) box sets (dont watch that sort of stuff), and c) HD (wasted on me cos I have ancient TV). And I'd have to pay an admin charge, Decided it was too much so I gave 1 month's notice and thought no more of it. About 10 days later (monday), got a call from the 'sky special team' saying they might be able to offer me a new improved deal. I said I was all ears, and I now have a deal for £34.99 per month, ie less than I was paying for 1st year. No admin charge, plus only a year's commitment to line and broadband, and I can cancel TV package (Variety) with no notice (maybe 1 month), and then I pay £18 per month for line and internet. Thought that was fair enough so I'm back on board.
Moral is - as others have said - just leave and they will be doing whatever they can to keep you. They've already invested in fitting you up etc... SKY ..... BELIEVE IN BETTER |