so now when you have a problem with the betfair markets you are put thru to malta

In my experience the Maltese all speak English.

not very good and dont understand betfair exchange markets

Love their chocolates !

I agree with dr atkins.

When I used to bet on horseracing, football, specials etc I was reasonably happy with the betfair customer service.  They did not understand the finer points of betting on horseracing but  I just asked for a manager who would understand.  Indeed a manager offered me a  job at betfair taking bets because I knew more than their staff about horseracing.

However, when I started playing poker on betfair then the faecal matter hit the fan. A lot of them did not understand poker and when I asked to speak to a manager they nearly always said there was no manager on duty!!!   I found that although they could speak english when you are discussing complicated things then their english was not up to it.

The poker customer service department was on malta.

I had a problem with horse racing and
got really exasperated when I couldn't understand the guy I got through to...  Funny thing was he could understand me and handled the problem well.