I put a disk in the drive and closed it. The disk has found its way into the works and the tray remains open and empty! Any ideas as to how I can remove the tray in order that I can recover the disk? Thank you.
The important thing is you don't tell us what model you have because they are all exactly the same.
Seriously -- google your model for manual and maybe look on youtube or (as it's Christmas) take it to your local pc repair shop for 5 minutes.
Also seriously -- if it is a desktop -- there are probably screws at the back you can take out (don't lose them) to slide the side panels off and retrieve the dvd. If it is a laptop, then it is probably too fiddly for you but I'd be surprised if there is enough room in a laptop to lose a disk in the first place.
The important thing is you don't tell us what model you have because they are all exactly the same.Seriously -- google your model for manual and maybe look on youtube or (as it's Christmas) take it to your local pc repair shop for 5 minutes.Also seri