HMRC call waiting time

just answered ,what other buisness could get away with it ? quite incredible ..

Had a problem last week,needed to call prudential insurance followed by hmrc,was waiting on phone together over 1h 20m,calls cost over £20,its a scandal.

Closing local offices and having large call centres with ill trained staff is the way to go according to the right wingers on here.

Been there, done that! It's a con and has been noted on BBC before but still no improvement

Blame the government and the HMRC bosses. In that order. The staff are genuinely as fed up as the public and embarrassed by the whole thing

I had this problem, on about the 6th time of calling it was answered straight away.  Don't think there's a lot of point in hanging on for ages.

They should do what Plus net do and show a graph on their website of call volumes so you can see the best time to call.

Presently getting pissed off getting through to Argos about a refund.

HMRC are the worst of the worst when you need to speak to them

A few years back you didnt even have the option to wait; just got "we are very busy, goodbye"

Last time got the fkn automated menu , press 3 or 4 options and finally it reads out a number and tells you to redial for the correct department .Redial and back in the same options