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just answered ,what other buisness could get away with it ? quite incredible ..
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Had a problem last week,needed to call prudential insurance followed by hmrc,was waiting on phone together over 1h 20m,calls cost over £20,its a scandal.
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Closing local offices and having large call centres with ill trained staff is the way to go according to the right wingers on here.
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Been there, done that! It's a con and has been noted on BBC before but still no improvement
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Blame the government and the HMRC bosses. In that order. The staff are genuinely as fed up as the public and embarrassed by the whole thing
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I had this problem, on about the 6th time of calling it was answered straight away. Don't think there's a lot of point in hanging on for ages.
They should do what Plus net do and show a graph on their website of call volumes so you can see the best time to call. Presently getting pissed off getting through to Argos about a refund. |
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HMRC are the worst of the worst when you need to speak to them
A few years back you didnt even have the option to wait; just got "we are very busy, goodbye" Last time got the fkn automated menu , press 3 or 4 options and finally it reads out a number and tells you to redial for the correct department .Redial and back in the same options  |