We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
Chit Chat
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21 Jul 15
18:45
Joined:
Date Joined:
08 Apr 03
Betfair Exchange
Hi ,
As we’re rolling out the new Exchange+ product in your region, we’ll be turning off our Exchange "old site" which we know that you’ve used in the past.
We’ve listened to our users and have created the improved Exchange+, with new features influenced by the feedback given to us.
However, we’d love to hear any other comments you might have, so please do get in touch with us here.
The change will take place in the coming days.
Any questions? Click here.
For any other queries, please feel free to get in touch with our Helpdesk team.
Thanks,
Betfair
Hi ,
As we’re rolling out the new Exchange+ product in your region, we’ll be turning off our Exchange "old site" which we know that you’ve used in the past.
We’ve listened to our users and have created the improved Exchange+, with new features influenced by the feedback given to us.
However, we’d love to hear any other comments you might have, so please do get in touch with us here.
The change will take place in the coming days.
Any questions? Click here.
For any other queries, please feel free to get in touch with our Helpdesk team.
Thanks,
Betfair
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Replies: 18
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helpdesk, my facking ringpiece.
For what help they are, they should just call it 'desk' |
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3-25 p.m. last Friday
email sent Average time to answer is allegedly 4 hours. Still no reply. |
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the worst customer service of any gambling sites i have used
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My money's on they will turn it off the day before Goodwood starts & the wheels will completely fall off
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old site will be brought back in time for stewards cup
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I too got an e-mail from them today although mine is worded slightly differently:
"Tommy, Exchange+ is here. And you’re going to love it. Blah-di-blah-diblah Any questions? Click right here. Tap Tap Boom." I'm going to love it am I? Tap tap bloody boom indeed! |
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No point in us moaning Tommy, you're bound to blow it up inside of two days.
Then we all go back to the old site. |
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hahaha! Yes, there's always that to count on!
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Getting rid of the old site is a completely hideous decision. Words fail me, really they do
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I've never seen a Betfair survey on it.
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They know what you're thinking so no need for a survey.
Same with the poker platform. Each time they moved it it was for the worst. |
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cuda grabbed a share of the poka market but lost that opportunity...just another tin pot poker gambling site.
would be really interesting if sta rs made and exchange ...... |
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I actually prefer the new site ..but I won't let me scroll down the messages in the Forum ...I have to use the old site WTF ?
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spellingandgrammarchecker 21 Jul 15 19:49 Joined: 20 Dec 10 | Topic/replies: 6,153 | Blogger: spellingandgrammarchecker's blog
3-25 p.m. last Friday email sent Average time to answer is allegedly 4 hours. Still no reply. You still going on  |
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I got a reply, and one minute later, an e-mail survey for feedback.
The reply was idiotic and never addressed the points correctly. So the feedback form has gone back telling them what I think of customer service.  |
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Spelling Laddies were pestering me when I was playing poker.
Live help constantly popped up with 'Hi did you know ...' If you ignored they would still come back with something else so I told them to stop pestering me. Told a note would be put on my file so it wouldn't happen again by someone called Diane. Next night same thing and by the same Diane. "Oh sorry" she said when I complained "It's my mistake" I told her again that I hated being interrupted when playing poker so it definitely wouldn't happen again she assured me. As soon as we cut off a window opened asking me if I would fill in a questionnaire on Customer satisfaction. it made good reading when completed. |
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I got an e-mail from Coral last week.
'Win a free bet on Sunday' was the title. So I opened it on Sunday morning, as you would. Then discovered I had to have a bet on Saturday to qualify. W@nkers. |