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17 Jun 15
17:54
Joined:
Date Joined:
27 May 11
Would be much appreciated
Don't understand what's went wrong but
- My control panel freezes upon opening
- Windows Defender can't run virus scan
- Can't access firewall
- Can't do a system restore
- Sound has gone
I googled and found a site http://tech.jecal22.com/windows-8-and-windows-8-1-control-panel-hangsfreezes/
that gives instuctions to correct which are
Method 2 (Manual)
Open regedit.exe
Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netprofm\Parameters
Check the value of ServiceDLL, it should be exactly as follows:
%SYSTEMROOT%\System32\netprofmsvc.dll
If it is not, change it to match the above value.
After making changes, reboot the system and look for the symptoms again.
Now after following this route it looks like the underlined part doesn't match mine, the 'svc', whatever that is, is not there
So is it safe to change this and what has caused this please, one theory may have something to do with anti-virus, McAfee ran out, I installed AVG free.
Don't understand what's went wrong but
- My control panel freezes upon opening
- Windows Defender can't run virus scan
- Can't access firewall
- Can't do a system restore
- Sound has gone
I googled and found a site http://tech.jecal22.com/windows-8-and-windows-8-1-control-panel-hangsfreezes/
that gives instuctions to correct which are
Method 2 (Manual)
Open regedit.exe
Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netprofm\Parameters
Check the value of ServiceDLL, it should be exactly as follows:
%SYSTEMROOT%\System32\netprofmsvc.dll
If it is not, change it to match the above value.
After making changes, reboot the system and look for the symptoms again.
Now after following this route it looks like the underlined part doesn't match mine, the 'svc', whatever that is, is not there
So is it safe to change this and what has caused this please, one theory may have something to do with anti-virus, McAfee ran out, I installed AVG free.
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Not advisable to tamper directly with the registry unless you know exactly what you're doing.
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Try and start up in safe mode and attempt a system restore from there.
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Do you have the Netprofmsvc.dll file in your System32 folder ?
If you do then it should be ok to point that reg key to that folder by adding that registry value of %SYSTEMROOT%\System32\netprofmsvc.dll |