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21 Mar 15
19:19
Joined:
Date Joined:
20 Dec 10
I decided to make an investment on an acca on today's football with some of my ill-gotten gains from Cheltenham.
Man City, Arsenal, Celtic and West Ham.
Got all 4 teams on the betting slip, clicked on 'submit', and back came the message 'betting suspended' on the Man City match.
It was only 12-41 p.m.
Kick off was 12-45 p.m.
WTF is that all about?
Man City, Arsenal, Celtic and West Ham.
Got all 4 teams on the betting slip, clicked on 'submit', and back came the message 'betting suspended' on the Man City match.
It was only 12-41 p.m.
Kick off was 12-45 p.m.
WTF is that all about?
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In which minute did the Hammers score?
I had the treble after Man City was voided, and took my stake back late in the game as I had to go and see to dinner.
I had the treble after Man City was voided, and took my stake back late in the game as I had to go and see to dinner.
Sent Coral an email on Saturday night, asking why betting was suspended at 12-41 for a 12-45 kick off.
Automated answering said my question would be dealt with 'in due course.'
Still no reply - 3 days and counting
Automated answering said my question would be dealt with 'in due course.'
Still no reply - 3 days and counting
I work for them and they are SERIOUSLY understaffed.Tons off sick just to compound the situation.I would suggest you phone them and ask to be put through to customer care but be prepared for an overdose of greensleeves.
twizzle
I have no desire to speak to anybody in customer care.
As far as I'm concerned my email dated Saturday takes preference over anybody who phones or sends in emails on Monday, Tuesday or today.
I shall wait until Saturday, then send another one asking how long 'in due course' is going to take.
I have no desire to speak to anybody in customer care.
As far as I'm concerned my email dated Saturday takes preference over anybody who phones or sends in emails on Monday, Tuesday or today.
I shall wait until Saturday, then send another one asking how long 'in due course' is going to take.
I actually helped set up and recruit the staff for their Internet customer service operation when they moved it from Woking to Barking in 2008.
To give you an example of why it is such a shambles, I was working at Woking - as a phone-jockey for Gala Bingo - and I was one of two people out of about 50 who had the faintest notion of how the Sports betting game works, how bets are settled etc. Any calls which didn't come to me or the other guy would be directed to young, badly-paid young girls who would just about string a sentence together without a pre-recorded script, who knew less than nothing about sports betting, and who were only there to kill the hours in between sessions in the boozer.
I was being paid £19k a year - the money wasn't an issue, I had my betting and writing income to make up my money and I quite enjoyed dealing with all the old dears on the phone about their bingo issues and helping people sort out the various mis-settlements and errors the trading department at Barking had made with their bets.
So Coral decide that rather than continue with their useless operation, they would institute a dedicated Internet customer service operation at Barking, and that they wanted me to run it. So they sent a couple of women over from Barking to talk to me, we had a chat, they went away, and came back to me saying yes, you're the man, come and run our call centre, set up the staffing, do the rotas, build and motivate the team, train them all so they're not completely clueless and an embarrassment to the firm, and do about another hour of commuting every day for the privilege. And your reward for this? You will be paid £18k per annum. So they wanted me to take a pay cut to be the manager when I could earn more having convivial chats with pensioners about Bingo.
And they wonder why they are currently sitting on about £2.5bn of debt.
To give you an example of why it is such a shambles, I was working at Woking - as a phone-jockey for Gala Bingo - and I was one of two people out of about 50 who had the faintest notion of how the Sports betting game works, how bets are settled etc. Any calls which didn't come to me or the other guy would be directed to young, badly-paid young girls who would just about string a sentence together without a pre-recorded script, who knew less than nothing about sports betting, and who were only there to kill the hours in between sessions in the boozer.
I was being paid £19k a year - the money wasn't an issue, I had my betting and writing income to make up my money and I quite enjoyed dealing with all the old dears on the phone about their bingo issues and helping people sort out the various mis-settlements and errors the trading department at Barking had made with their bets.
So Coral decide that rather than continue with their useless operation, they would institute a dedicated Internet customer service operation at Barking, and that they wanted me to run it. So they sent a couple of women over from Barking to talk to me, we had a chat, they went away, and came back to me saying yes, you're the man, come and run our call centre, set up the staffing, do the rotas, build and motivate the team, train them all so they're not completely clueless and an embarrassment to the firm, and do about another hour of commuting every day for the privilege. And your reward for this? You will be paid £18k per annum. So they wanted me to take a pay cut to be the manager when I could earn more having convivial chats with pensioners about Bingo.
And they wonder why they are currently sitting on about £2.5bn of debt.
You had a lucky escape jed...nothing much has changed.
The thing is my spotted friend, I probably could have done that without them even noticing.
Glimmer u need to set up live chat sesseion and transcribe on here v funny on the football
They always seem to shut up shop about 10 mins before kick off,i think its just in case one team gets an advantage by winning the toss
their traders cant be too careful with all the bad men out there
their traders cant be too careful with all the bad men out there
Barrowboy..you are correct...paranoia seeps from every pore
When I saw the thread title I thought that perhaps they had taken a bet!
Jed, did you know the forumite Baggers? (was Baglady)
He worked at Barking for quite a while.
He worked at Barking for quite a while.
Another amusing little vignette from my time with them:
Geezer rings up one Sunday morning, says I've just won £80,000 or so on one of your progressive jackpot online slots, how do I go about claiming the money, and how will it be paid? So I congratulate him on his good luck, and we end up having a chat for a few minutes, and he's adding more detail to his little story, about how he's been playing the slot while looking after his kids, couldn't believe it when he copped the jackpot, what a difference it would make to his life etc, and all the time he's egging the pudding, the more details he adds, the more I think he's having us over in some way. We're on the OnGame platform, which I know at this point having dealt with several recurring issues to be one gigantic crock of shyte.
So first thing Monday morning I speak to the Casino manager - a great big fat woman whose diet consisted solely of crisps, and whose inability to do her job has been surpassed only by Andre Villas Boas - and I say to her, please speak to the IT bods as a matter of urgency because I think there's something very fishy about this whole charade. I am of course assured that the platform is unbreakable, and that everything is kosher, the guy's money has already been sent to his account and the case is closed. Furry muff I says, and forgot all about it.
Imagine my astonishment about a week later when another Casino employee tells me that the guy has hacked into the servers in some manner and basically stolen £80k+ off the firm in cold blood, and that they won't do anything about it because they don't want to admit they've been turned over.
In all my days I have never worked for a more dysfunctional firm, and I spent six years working for SIS and AtTheRaces.
Geezer rings up one Sunday morning, says I've just won £80,000 or so on one of your progressive jackpot online slots, how do I go about claiming the money, and how will it be paid? So I congratulate him on his good luck, and we end up having a chat for a few minutes, and he's adding more detail to his little story, about how he's been playing the slot while looking after his kids, couldn't believe it when he copped the jackpot, what a difference it would make to his life etc, and all the time he's egging the pudding, the more details he adds, the more I think he's having us over in some way. We're on the OnGame platform, which I know at this point having dealt with several recurring issues to be one gigantic crock of shyte.
So first thing Monday morning I speak to the Casino manager - a great big fat woman whose diet consisted solely of crisps, and whose inability to do her job has been surpassed only by Andre Villas Boas - and I say to her, please speak to the IT bods as a matter of urgency because I think there's something very fishy about this whole charade. I am of course assured that the platform is unbreakable, and that everything is kosher, the guy's money has already been sent to his account and the case is closed. Furry muff I says, and forgot all about it.
Imagine my astonishment about a week later when another Casino employee tells me that the guy has hacked into the servers in some manner and basically stolen £80k+ off the firm in cold blood, and that they won't do anything about it because they don't want to admit they've been turned over.
In all my days I have never worked for a more dysfunctional firm, and I spent six years working for SIS and AtTheRaces.
sorry, don't know what happened there, I remember him/her from here, but I wouldn't have known them at Barking I wouldn't have thought, I wasn't there all that long.
Are you sure on them dates jed..the Woking branch transferred its c/c in 2013
Baggers name is Dave P.....
At least 6 feet tall, slim, thinning grey hair.
Said by one forumite (a bookie) to resemble a young Lance Percival.
We used to joke on here about who owned the bright yellow Volkswagon Beetle parked outside.
At least 6 feet tall, slim, thinning grey hair.
Said by one forumite (a bookie) to resemble a young Lance Percival.
We used to joke on here about who owned the bright yellow Volkswagon Beetle parked outside.
I wouldn't believe it Mikael if I hadn't seen it myself.
A more amusing one, particularly given the current climate of bet refusals, we had a huge-staking VIP punter - Greek name but English guy, can't quite put my finger on it - who was known to cruise around the Med on his yacht, watching SIS Private Service as he sailed along, cheerfully having bags at a time on dog racing, football matches, cartoon races, basically anything he could bet on, he would bet on it.
He was a true gentleman, if he had a problem of any kind he would ring up, be sweet as pie about it, it would get sorted out and he'd carry on blithely doing the GDP of a small nation every week without batting an eyelid.
So one day he rings up, he's had a bet refused on some random event, and he's spitting feathers. I says don't worry mate, I'll get it sorted nfor you and get back to you. Now this is about the time when the various authorities are first starting to clamp down on money-laundering and the like and it turns out he's had his bet refused for some arcane reason to do with where he is in the world, or some equally erroneous nonsense.
So I says to the woman who has the ultimate say on this sort of thing, wtf are we doing turning down a guy we know to be a British citizen's bet when he's a long-term seven-figure loser just because of where he's parked his yacht? I think she'll see sense and relent and let me smooth it over with him. She says no. Coral lose the punter, who's probably still working his way through his inheritance with Laddies or Hills to this day. Shambolic firm.
A more amusing one, particularly given the current climate of bet refusals, we had a huge-staking VIP punter - Greek name but English guy, can't quite put my finger on it - who was known to cruise around the Med on his yacht, watching SIS Private Service as he sailed along, cheerfully having bags at a time on dog racing, football matches, cartoon races, basically anything he could bet on, he would bet on it.
He was a true gentleman, if he had a problem of any kind he would ring up, be sweet as pie about it, it would get sorted out and he'd carry on blithely doing the GDP of a small nation every week without batting an eyelid.
So one day he rings up, he's had a bet refused on some random event, and he's spitting feathers. I says don't worry mate, I'll get it sorted nfor you and get back to you. Now this is about the time when the various authorities are first starting to clamp down on money-laundering and the like and it turns out he's had his bet refused for some arcane reason to do with where he is in the world, or some equally erroneous nonsense.
So I says to the woman who has the ultimate say on this sort of thing, wtf are we doing turning down a guy we know to be a British citizen's bet when he's a long-term seven-figure loser just because of where he's parked his yacht? I think she'll see sense and relent and let me smooth it over with him. She says no. Coral lose the punter, who's probably still working his way through his inheritance with Laddies or Hills to this day. Shambolic firm.
Anyway, that's enough long-winded Coral stories, I'm getting RSI.
From my experience working for Hills, I'd be surprised if they didn't fu ck it up too! Most managers were absolutely clueless.
Quite sure twizzle, I left in 2008 I think - Gala, Coral and Eurobet all had their c/c in Woking at Eurobet House, then they hived us off to Barking, I was only there for about eight months after that. We were on the third floor at Glebe House, ask Dawn R or Maria W for confirmation if you need to. I'm sure they will remember me.
Quite sure twizzle, I left in 2008 I think - Gala, Coral and Eurobet all had their c/c in Woking at Eurobet House, then they hived us off to Barking, I was only there for about eight months after that. We were on the third floor at Glebe House, ask Dawn R or Maria W for confirmation if you need to. I'm sure they will remember me.
You know what AITL, I think I do recall a chap fitting that description, but it was a fair while ago now so I couldn't be sure.
I know baggers, used to work with him at another firm, he still works for us but he's overseas now. decent guy, terrible jokes!
Also used to work for Coral... in shops - never forget the day one of our good punters came in and asked if we'd give him a quote for his grandson (aged 10 at the time) to box for GB in the Olympics. It wasn't a serious bet, he just wanted to frame the ticket and give it to the kid to motivate him a bit. Corals offered him 10/1
Also used to work for Coral... in shops - never forget the day one of our good punters came in and asked if we'd give him a quote for his grandson (aged 10 at the time) to box for GB in the Olympics. It wasn't a serious bet, he just wanted to frame the ticket and give it to the kid to motivate him a bit. Corals offered him 10/1
Funny you should suggest that amount jed. I once had someone wanting 50 quid on Watford to be relegated from the Prem but they were playing in the lunchtime game on Saturday and had kicked off so I had to get authorisation to take the bet. They were 1/12 to go down so I assumed it would be a formality. I was told we could only offer him £25. I would've been too embarrassed to tell him so I took the 50 anyway. I'm a rebel, me.
mik i used to take loads of prop bets under the banner of Coral's policy that 'The manager is able to write off any costs up to £50' No one ever pulled me up for it in 5 years either!
as for the kid boxing bet, as he was an A grade customer, he was allowed to go up to £50 ;)
as for the kid boxing bet, as he was an A grade customer, he was allowed to go up to £50 ;)
Oh, I flouted it all the time. Was just making the point that my stupid manager wanted to restrict a bet with a liability of £4 and change.
i liked that about Corals though, when i joined they actually extended you some trust (lads might have sacked you for that - really!) and as long as you weren't taking the pish, you could run your shop pretty much how you liked. A lot of the reason I quit was because after the gambling act came in, they tried to make them like Subway where every one you visit is practically identical. I hated the hoops you had to jump through but i never blamed the company for that, more the legislation.
It wasn't him, I know him, plus it was 35 years ago.
Baggers name is Dave P.....
At least 6 feet tall, slim, thinning grey hair.
Said by one forumite (a bookie) to resemble a young Lance Percival.
We used to joke on here about who owned the bright yellow Volkswagon Beetle parked outside.
What's going on here, not been slim since 2001
And I'm not washing yer Jag
At least 6 feet tall, slim, thinning grey hair.
Said by one forumite (a bookie) to resemble a young Lance Percival.
We used to joke on here about who owned the bright yellow Volkswagon Beetle parked outside.
What's going on here, not been slim since 2001
And I'm not washing yer Jag
Dave,
I'm not that fat, but compared to me, you're slim.
I got the hair right,
Did I get your height right?
You can blame 'Lance Percival' on Nick.
And I'm not washing yer Jag
Neither am I.
Serbians - £7.
I'm not that fat, but compared to me, you're slim.
I got the hair right,
Did I get your height right?
You can blame 'Lance Percival' on Nick.
And I'm not washing yer Jag
Neither am I.
Serbians - £7.
The reply from Corals.
Dear Sir John,
Thank you for your message.
Please accept our apologies for the delay in replying to you and for any inconvenience caused. I have received correspondence from our IT department and I am able to confirm that there does not appear to have been any errors on our system for the game in question.
But there was...
Should you experience this again please telephone our Coral Telebet number on 0800 242 232 where an advisor will be happy to assist you in placing your bet.
I don't need assistance to place a bet, I've done it thousands of times. You need your software to accept a bet 4 minutes before a match is due to start.
I hope the above information is helpful to you however should you require any further assistance on this or any other matter, please do not hesitate to contact our Customer Support Team on 0800 44 00 11 (available Monday-Sunday 7:00am – 12:00am)
Dear Sir John,
Thank you for your message.
Please accept our apologies for the delay in replying to you and for any inconvenience caused. I have received correspondence from our IT department and I am able to confirm that there does not appear to have been any errors on our system for the game in question.
But there was...
Should you experience this again please telephone our Coral Telebet number on 0800 242 232 where an advisor will be happy to assist you in placing your bet.
I don't need assistance to place a bet, I've done it thousands of times. You need your software to accept a bet 4 minutes before a match is due to start.
I hope the above information is helpful to you however should you require any further assistance on this or any other matter, please do not hesitate to contact our Customer Support Team on 0800 44 00 11 (available Monday-Sunday 7:00am – 12:00am)
Rancid and clueless company imo,they bought out the independent bookies i managed in brighton ,only to close it and asked me to manage in croydon ,met area manager and he came across as completely clueless....
And while I'm here, who's the wag who signed me up for emails from the Conservative Party.
I've had 4 begging letters in a week, and now they want me to donate £25 so I can become the proud owner of a Tory mug and a fridge magnet.
.
http://i58.tinypic.com/2ut486x.jpg
FFS.
I've had 4 begging letters in a week, and now they want me to donate £25 so I can become the proud owner of a Tory mug and a fridge magnet.
.
http://i58.tinypic.com/2ut486x.jpg
FFS.
Spot on John
The yellow car was one of the old girls telebet operator IIRC
The yellow car was one of the old girls telebet operator IIRC
Naturally, I find it easier to recall stuff from years ago than I do from last week.
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