Can i exchange a new laptop just because i dont like it

An unwanted product can be returned within 21 days of delivery as long as it's still in original, unopened packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

We cannot return unwanted items after 21 days of purchase, nor can we return items that have been used.

In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them.

Items delivered direct from the Manufacturer cannot be returned to one of our stores.

£130 wasted surely? Free anti virus software readily available. This plus free Microsoft securities essential and some free spyware software would have been sufficient.

If you cannot get a refund, I would persevere with it

You may find you just need time to adjust

I do have a touch screen laptop

But I had to adjust to using an Ipad as well.

I would zoom in and out a lot to make sure my fingers hit the spot

unless you have exceptionally fat fingers

just an opinion

Thanks for clearing that up!

Paddletoe. Best thing would be to act quickly, rather than delaying. Personally, I think that you have every right to a complete refund...but that is just my opinion.
Do not use the laptop any more until you resolve this issue.

Tell them ASAP that you don't like it and find it difficult to use. You might need evidence of your complaint and their reply...with dates.
If you can't get satisfaction: Call somebody like the 'Rip-off Britain team' for some legal advice.

But NOTHING is going to happen unless you try to return the laptop and THEY refuse a refund. This is obviously your FIRST course of action...you can't sort out a problem that doesn't, as yet, exist.

Hardly ever use a touchpad, plug a mouse in instead.

These laptops always come with Windows installed.
If you manage to find one without Windows installed, you'd think they'd be the difference cheaper like PC's but they're not.

Aka. Evidence as the case of 'recorded evidence'. Something he can produce later, if required.

Thanks for the replies. I appreciate this is not like most items which you can easily exchange. Obviously I cant return it in its unopened packaging.
To be fair the £130 I paid did not really cost me anything. It included anti virus stuff and some other things most of which I probably wont use but included in the price was setting up the laptop in store ready for immediate use and the couple of hours it would have taken me to do this myself yesterday would have cost me more than the amount I paid.

The laptop works fine, so I will probably end up keeping it and let my wife use it when she needs it. Its fine for my own needs when I am just browsing online.
But the touchpad mouse and especially the right and left click functions on the touchpad are a real hassle. I cant seem to have as much control over moving the mouse quickly and accurately. The right and left click functions also need a lot of pressure applied to use them. Some days I can be using my laptop to do sports bets 10 hours a day and I use the r/l click functions hundreds if not thousands of times. On my old laptop I just needed to lightly press both button. On this one I think I would get repetitive strain injury within a few days.

Have you read Mememe's post? Why don't you just plug in a mouse?

Take it back. I had exactly the same thing a couple of months ago.

Bought a Sony and hated the touchpad - way too sensitive so took it back. Told them it didn't have some of the functions it was supposed to have and they just exchanged it without querying for a different laptop (went for a Toshiba).

The day after taking that one home the Toshiba froze about 20 seconds after being turned on each time, requiring shutdown each time. Took that back and told them, they didn't try it to check, and as I liked the laptop they just gave me a straight swap.

They were really good with me on both occasions and as long as you are wanting to get a replacement model from them rather than scarper with your cash they should do it. Definitely don't put up with a product you don't like.

Tell them the machine keeps intermittently freezing and the battery only lasts about half of the stated time. On reflection, you'd rather swap it for a ***, whatever you want instead. Virtually guarantee you they will do it.

did this 3 years ago with Curry's. Said I couldn't get on with it (was sht in reality and they probably knew it).

No quibbles exchange for another machine.

Each to their own - has to be right for you. There is so much difference between all of them in terms of how the keypad and buttons feel and operate that there will be others much better for you. Don't keep one you don't like just for your wife. After all, she's only browsing pics of hung men to make up for your inadequacies.

The username thing shouldn't be a problem - will be a fairly simple way of restoring the laptop to its factory settings (I did this myself after searching it online) to get rid of my username and automatic email sign-in when I logged on. As long as you still have the receipt they should be able to put the software on the new one for you.