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Switched to BT last week of December. AOL debited £25 in January plus £2.99 separate debit for security. I phoned up and the guy on the other end said he'd informed accounts and I'd be reimbursed and the direct debits would stop.
That was a month ago. Still no sign of the cash, but not only that, they've debited the £2.99 security this month again. So that DD hasn't been cancelled. Strongly suspect they've no intention of paying me back the £25 either. Cvnts.
That was a month ago. Still no sign of the cash, but not only that, they've debited the £2.99 security this month again. So that DD hasn't been cancelled. Strongly suspect they've no intention of paying me back the £25 either. Cvnts.
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Replies: 33
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wur why did you not cancel with the bank ?
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Get your bank to cancel it?
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they can't take out money on direct debits if it's been cancelled.
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you can cancel the direct debit right at this minute online yourself you know
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Bit of a numptie, I suppose. I thought when I told AOL I was leaving, they'd automatically cancel.
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Thanks, I'll try that.
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Nobody leaves AOL easily ...
this went on for over a year , the Bank said the Company have to cancel it ..not me ... it was a nightmare ...another company along the lines of Setanta ... |
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Copy you Bank your written cancellation to AOL ..
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strange bank you have joe jordan
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the biggest high street one ..
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i HAD the same problem with a Nationwide one too...
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on a different monthly payment company ..
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Joe Jordan 06 Feb 17:38
Nobody leaves AOL easily ... this went on for over a year , the Bank said the Company have to cancel it ..not me ... it was a nightmare ...another company along the lines of Setanta ... ^ rubbish you are the customer not the company,you should have went into your branch. |
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Now deleted. Had a problem finding out how to do it. It's hidden in a drop down menu.
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hearts ..as my bank branch is 147 miles away ..a little bit difficult m8 ..
and that mileage is accurate ... :-) |
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agree with hearts JJ, if you cancel with the bank, you are taking away their mandate to debit your account. It's your money
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Joe Jordan 06 Feb 17:47
hearts ..as my bank branch is 147 miles away ..a little bit difficult m8 .. and that mileage is accurate ... :) ^ difficult my arse,if they have took the money illegally then you invoke a "indemity clause" which gets you your money back within 48 hours and cancels said direct debits. |
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How to cancel a Direct Debit
You can cancel a Direct Debit at any time and the process is very straightforward. Simply contact your bank or building society, if this is by phone or internet, written confirmation may be required We also recommend you notify the organisation concerned, you could do this by sending them a copy of the letter you send to your bank. http://www.bacs.co.uk/Bacs/Consumers/DirectDebit/HelpCentre/Pages/CancellingPayments.aspx |
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NB. If you have agreed a fixed-term contract with, for example, a mobile phone operator then it is best to ensure that the cancellation of the Direct Debit is permitted within the contract before proceeding.
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^ rubbish
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agree with hearts
i often cancel direct debits myself, i also cancel standing orders myself online, without speaking to anybody anyway, congratulations wur |
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Getting away from tiscali is the worst. I had to phone up and tell them I was dead.
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and youre a BILL KILLER ffs !! :^0
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trouble with people saying you can cancel direct debits is the majority of the time it isnt a direct debit.
if you pay by debit card, ie your debit card is charged every month, then it isnt a direct debit and cant ever be cancelled. i had this conversation with my bank when itv digital went bust and took money out of my account the exact same day as the service stopped. the bank told me anybody you authorise to take money from your debit card can take any amount out whenever they want and the bank wont stop them doing it. they wont let you block a certain company from taking more money out. i was staggered actually. you can report it as fraud obviously, if they take money out that you havent agreed to but apart from that the only thing you can do is report your debit card as lost/stolen then nobody can take money off it again. |
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the direct debit is still in force when a card is reported lost or stolen
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dunno how you mean when the debit card is charged every month and it isn't a direct debit?
do you mean a standing order? you can cancel that online as well |
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anyway Wur is just after saying that he has cancelled it online a wee while ago
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also i had the AOL talk lol. phoned up to cancel. i said i was homeless and living in a hotel but the guy just kept going on about how good the service was and offered it me for £5 a month instead of 17.99. he was indian and didnt seem to grasp the concept that i couldnt use AOL anymore so if it was free it was useless to me. took about 30 mins on the phone before he finally cancelled it.
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no i dont mean standing order or direct debit. neither of those have anything to do with a debit card. i mean making regular payments by debit card. basically you give your debit card number instead of your bank account number.
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Yes I understand that, I have made an arrangement to a company on the phone to pay such and such on the 26th of this month
but that's only a one off, i did say on the phone can i pay every month without doing anything else? she said no you need to make an arrangement i.e. a direct debit honest |
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AOL are a bunch of gangsters.
they took money from my account and have never repaid it until this day |
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the worst company to deal with bar none
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correct
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