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hey , thought i would ask for your expertise yet again , bascially my mates laptop wont let her go on anything at all its coming up that her computer is infected with 42 worms , its say's this excatly "infected with worms , lsaskeylodger , is trying to send your credit card details using rstrui-exe
i know this is a virus as myself had had this before , i was able to do a system restore to**this , and it worked , but the virus wont allow her to even click on it , ive even tried using my back up discs but still nothig
any help on this would be great please , althogh i suspect this is gonna cost her to get it fixed!!!
i know this is a virus as myself had had this before , i was able to do a system restore to**this , and it worked , but the virus wont allow her to even click on it , ive even tried using my back up discs but still nothig
any help on this would be great please , althogh i suspect this is gonna cost her to get it fixed!!!
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ttt
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try rebooting in safe mode. maybe get into the bios and change the boot order to boot off cd first
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just to say thta I have read it but got no expertise
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this worked for some other chap:
--------- I had this pc infected message and could not do anything--but this**worked: Deleted cookies and history, and all *.tmp files on drive c: Restart computer in Safe Mode (tap F8 key when rebooting computer to get to safe mode) Choose start in Safe Mode Go to Restore System...and choose date before the problem Rebooted and problem was cleared Deleted *.tmp on drive c: to make sure the files were gone Installed AVG free basic virus system--problem fixed! |
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hi thanks for the help guys just tried that , but the virus message keeps flashing up , and wont even let her do that
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have you turned it off? and then when you turn it on again and try to get into safe mode it wont do it?
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http://housecall.trendmicro.com/uk
make sure you download and run the correct version - probably 32-bit hth :) |
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**** hold it's starting in safe mode ****
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ttt
pansy et al what stars you are , this has worked , and all is working well , and she now knows not to use the net without having some protection!!! shes downloading avg as we speak , thanks a lot guys :) |
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You should always use protction, Ladycakes!
For the worms...you could try the Vet. :D |
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lady get her to download malwarebytes and run it as well ,,
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