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mines always logging me out before I can even havea bet. immiediately after i log in, im kicked out. just cant use it on IE
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Have had problems using trading software (Geek Toy) for the past week.
I'm having problems using Firefox, get logged out regularly.Betfair couldn't help, and suggested I try the following on IE. Not tried it yet, prefer Firefox as it's faster.
Conducting the following processes resolve problems known to occur, but if after this issues persist please contact Betfair.
1. Firstly is your browser (some customers are not aware software used to access the Internet is called a browser) a version of IE. To find out, click Help link and at bottom of menu click About Internet Explorer. Customers nowadays are running V7.
2. Click Tools at top of browser, then in menu highlight Pop-Up Blocker (depends whether you are running latest version of IE6 with SP2, V7/V8 on XP or Vista), then in sub menu click Pop-up Blocker Settings and type *.betfair.com into field Address of Website to allow, then click active Add button on right to transfer entry into Allowed sites box (if not excepted you will need to add www.betfair.com, www2.betfair.com and sports.betfair.com one at a time). Then click Close.
3. If you do not have Pop-Up Blocker line or sites have been added, then click Internet Options link at bottom of Tools menu.
4. V6, on General tab click Delete Cookies, then click OK on pop-up. Next click Delete Files, place a tick in Delete all offline content box of pop-up and click OK. Finally click Settings and click Every visit to the page to select and OK to close.
V7, on General tab, in Browsing history section, click Delete, Delete all, then Close. Finally click Setting, then Every time I visit the webpage to select, then OK to close.
V8, click Safety above the web page on right hand side, and then click Delete Browsing History. On pop-up deselect all bar Temporary Internet Files, Cookies and History, then click Delete, (you may wish to leave/insert tick in Passwords before deleting).
5. Now click Security tab, then click icon Local Intranet, and slightly lower down and to right click on Sites button. Then click Advanced, then add *.betfair.com in subsequent pop-up as in paragraph 2. Now click on OK, then OK besides Advanced.
6. Now click Privacy tab, check slider on left is set no higher than Medium, third graduation from bottom. If slider is not visible click on Default.
7. Now click on Content tab, then AutoComplete Settings. Note only recommended tick in left hand boxes is Web Addresses, V8 Address Bar, as if malware accesses a computer there is a potential security Issue. For V6 having removed any ticks, click on Clear Forms and Clear Passwords buttons in turn, OKing each pop-up. V7/V8 follow instructions/click delete button to clear Auto Complete History
8. Now click on last tab Advanced, and then for V6 look for sixth entry down Disable Script Debugging (V7 eighth entry, V8 ninth entry) and ensure a tick is in box. Next grab scroll bar on right side of window and pull down till you see Use smooth scrolling just above HTTP 1.1 settings.
If there is a tick in box remove it. Then check that next box down Use HTTP1.1 has a tick in it, but next one Use HTTP1.1 through proxy connections has not. Now click Apply and shortly after OK to close.
From a Betfair perspective and Internet Explorer is concerned no other settings need to be checked, though every three months or so you should delete Cookies and Files (Browsing History).
NOTES
Newly installed browser applications often have a Pop-up Blocker running as default.
If above process fails to resolve, try turning off your firewall software (for a short time only) resolves problem. If so, try adding www.betfair.com as a trusted site, in the antipackage application. If issues persist then the highly reviewed free combined firewall and anti-package Comodo Internet Security Suite from Comodo may resolve:
http://personalfirewall.comodo.com/download_firewall.html
Problems, such as a market not loading, may be resolved, having cleared out cookies and files, by changing language field from say English UK to English Can and if this resolves to revert back. Or try changing site address to www2.betfair.com.
If you still have a problem, you can email Betfair advising actions taken, though we suggest you call Helpdesk direct on 0870 0110 444 or International number 1800 759 354 if appropriate.
Conducting the following processes resolve problems known to occur, but if after this issues persist please contact Betfair.
1. Firstly is your browser (some customers are not aware software used to access the Internet is called a browser) a version of IE. To find out, click Help link and at bottom of menu click About Internet Explorer. Customers nowadays are running V7.
2. Click Tools at top of browser, then in menu highlight Pop-Up Blocker (depends whether you are running latest version of IE6 with SP2, V7/V8 on XP or Vista), then in sub menu click Pop-up Blocker Settings and type *.betfair.com into field Address of Website to allow, then click active Add button on right to transfer entry into Allowed sites box (if not excepted you will need to add www.betfair.com, www2.betfair.com and sports.betfair.com one at a time). Then click Close.
3. If you do not have Pop-Up Blocker line or sites have been added, then click Internet Options link at bottom of Tools menu.
4. V6, on General tab click Delete Cookies, then click OK on pop-up. Next click Delete Files, place a tick in Delete all offline content box of pop-up and click OK. Finally click Settings and click Every visit to the page to select and OK to close.
V7, on General tab, in Browsing history section, click Delete, Delete all, then Close. Finally click Setting, then Every time I visit the webpage to select, then OK to close.
V8, click Safety above the web page on right hand side, and then click Delete Browsing History. On pop-up deselect all bar Temporary Internet Files, Cookies and History, then click Delete, (you may wish to leave/insert tick in Passwords before deleting).
5. Now click Security tab, then click icon Local Intranet, and slightly lower down and to right click on Sites button. Then click Advanced, then add *.betfair.com in subsequent pop-up as in paragraph 2. Now click on OK, then OK besides Advanced.
6. Now click Privacy tab, check slider on left is set no higher than Medium, third graduation from bottom. If slider is not visible click on Default.
7. Now click on Content tab, then AutoComplete Settings. Note only recommended tick in left hand boxes is Web Addresses, V8 Address Bar, as if malware accesses a computer there is a potential security Issue. For V6 having removed any ticks, click on Clear Forms and Clear Passwords buttons in turn, OKing each pop-up. V7/V8 follow instructions/click delete button to clear Auto Complete History
8. Now click on last tab Advanced, and then for V6 look for sixth entry down Disable Script Debugging (V7 eighth entry, V8 ninth entry) and ensure a tick is in box. Next grab scroll bar on right side of window and pull down till you see Use smooth scrolling just above HTTP 1.1 settings.
If there is a tick in box remove it. Then check that next box down Use HTTP1.1 has a tick in it, but next one Use HTTP1.1 through proxy connections has not. Now click Apply and shortly after OK to close.
From a Betfair perspective and Internet Explorer is concerned no other settings need to be checked, though every three months or so you should delete Cookies and Files (Browsing History).
NOTES
Newly installed browser applications often have a Pop-up Blocker running as default.
If above process fails to resolve, try turning off your firewall software (for a short time only) resolves problem. If so, try adding www.betfair.com as a trusted site, in the antipackage application. If issues persist then the highly reviewed free combined firewall and anti-package Comodo Internet Security Suite from Comodo may resolve:
http://personalfirewall.comodo.com/download_firewall.html
Problems, such as a market not loading, may be resolved, having cleared out cookies and files, by changing language field from say English UK to English Can and if this resolves to revert back. Or try changing site address to www2.betfair.com.
If you still have a problem, you can email Betfair advising actions taken, though we suggest you call Helpdesk direct on 0870 0110 444 or International number 1800 759 354 if appropriate.
get rid of IE imidiate;ly .try google chrome its different class to IE.so much smoother and you can navigate alot quicker
I used IE exclusively for years.
During the latter half of last year it became increasingly unstable to the point that it is now
completely unusable!
If I log in (which part is fine) as soon as I try to navigate, in the site, I am logged out.
I've done all the cookie handling stuff but have now given up on it.
Just a good job we have alternatives!
During the latter half of last year it became increasingly unstable to the point that it is now
completely unusable!
If I log in (which part is fine) as soon as I try to navigate, in the site, I am logged out.
I've done all the cookie handling stuff but have now given up on it.
Just a good job we have alternatives!
i think there have been massive problems this week for everyone on BF ...
IE is useless for me.
1. The betting screen freezes if I have more than two windows open.
2. It used to play live video, then about a month ago, for some reason, it told me I had to download flash player, so I did.
Video plays on Firefox, no problem, but won't play on IE, but every time I log in, a message box appears at the top of the page telling me it wants to dowload flash player, which I must have done 10 facking times, but it still won't play live video from betfair. Facking useless.
1. The betting screen freezes if I have more than two windows open.
2. It used to play live video, then about a month ago, for some reason, it told me I had to download flash player, so I did.
Video plays on Firefox, no problem, but won't play on IE, but every time I log in, a message box appears at the top of the page telling me it wants to dowload flash player, which I must have done 10 facking times, but it still won't play live video from betfair. Facking useless.
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