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Anyone know consumer rights regarding this??
Bought lock had it fitted, and me being efficient put box in bin seeing as the bin men were due.
Anyway turns out the lock is faulty and needs to be returned. Have receipt so am I ok to do this???
Bought lock had it fitted, and me being efficient put box in bin seeing as the bin men were due.
Anyway turns out the lock is faulty and needs to be returned. Have receipt so am I ok to do this???
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Replies: 9
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Is any damage to the box superficial?
Have you kept the product above room temperature? If so you have probably invalidated the warranty. |
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Is it for your girlfriends chastity belt...?
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Go back for your replacement
and if they say "we need the box" say "take the box off this new replacement one if you need a box to send it back to manufacturers ".. Job done :-) |
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you have your receipt ...thats what matters ..
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Mr Jordan I like your thinking
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If its faulty then you definately don`t need the box
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Will get a refund under your statutory rights regardless of box or receipt.
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Spykes. the goods cannot be used for the intended purpose, ie, provide security when applied, so they are not of "merchantable quality" ...fit for purpose.
With a receipt you are entitled to a full refund, box or no box. Without a receipt (proof of purchase) you have no rights but most, reputable retailers will replace faulty goods without fuss. Sale of Goods Act Sale of Goods Act and Supply of Goods and Services Act 1982 1. All transactions should be conducted within the terms of these Acts. 2. The goods should be: of merchantable quality properly described fit for the purpose |
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Sorry, Shrewd_dude, I had not read your reply.
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