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Will try to keep this short folks.
Bought a plasma TV on 4th Jan. Promised delivey on the 8th. Due to bad weather, delivery will now be Sun 10th. Waited till about 2pm on sunday still no TV. Phoned them up and was told it will now be Mon ( yesterday ) between 9am and 1pm. Getting pretty pished off now but stay calm and arrange someone to be at my house for collection. Finally at 2.30pm it arrived. When opening the box, to my horror the screen was smashed. Tried ringing them but kept getting fobbed off from one number to another, finally, I was told they will get back to me within 72 hrs. I'm sat here with a smashed up TV and no-one at Currys gives a flying fcuk. My local currys store cant help because we bought it online and need to deal with them. Been doing a bit of research and it seem's Currys have a very bad reputation with satisfying customers needs.
It's now been 24 hrs and still no reply, just another 48 to go and maybe someone from this abysmal company will finally comunicate with me.
Anyone got any ideas what I should do?
Bought a plasma TV on 4th Jan. Promised delivey on the 8th. Due to bad weather, delivery will now be Sun 10th. Waited till about 2pm on sunday still no TV. Phoned them up and was told it will now be Mon ( yesterday ) between 9am and 1pm. Getting pretty pished off now but stay calm and arrange someone to be at my house for collection. Finally at 2.30pm it arrived. When opening the box, to my horror the screen was smashed. Tried ringing them but kept getting fobbed off from one number to another, finally, I was told they will get back to me within 72 hrs. I'm sat here with a smashed up TV and no-one at Currys gives a flying fcuk. My local currys store cant help because we bought it online and need to deal with them. Been doing a bit of research and it seem's Currys have a very bad reputation with satisfying customers needs.
It's now been 24 hrs and still no reply, just another 48 to go and maybe someone from this abysmal company will finally comunicate with me.
Anyone got any ideas what I should do?
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Replies: 23
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Tell me what time and what channel and I'll not only tell you whats on, but give a brief review aswell.
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selotape ?
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Have a nice cup of tea.
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Harsh lesson i'm afraid.currys= poor customer service.
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The usual dole boy jokers are out I see, feck all better to do aye ;-)
Your right there Mr Churchill, Very poor indeed :-( |
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On the other hand,
I ordered a 40 inch LED TV, set the date of delivery to be Sunday. Was told to phone the night before to find out my allocated time. Was told 2-6pm on Sunday. At 3.30pm I got a phone call stating they were half an hour away, at approx 4pm it arrived. Delivered by two marginally entertaining black people who were obviously high. Opened it up, looked fine, setted it up, look awesome. |
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Been doing a bit of research and it seem's Currys have a very bad reputation with satisfying customers needs.
you shud of done the research first imo |
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correct tevez
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At least Currys answered the phone. Now, if you had
bought from Tescos and phoned them ZZZZZZZZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzzz I now rely on John Lewis - FANTASTIC service. |
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Another gold star for john lewis...purchased a panosonic ...delivered one week later right on time...unfortunately after a few days i noticed the colour wasnt quite right...phoned them up and they delivered another tele the following week and chucked in a nifty for inconvience.
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You bought under the Distance Selling Regulations. You have a week or maybe even two to send it back for a full refund for any (or no) reason. Send it back. Tell them you are returning it. Tell them you do not want a repair or replacement or a free gift. Tell them you do not want to deal with the delivery compnay. Tell your local Trading Standards Office too (in the phone book).
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I went to my local, independent TV store in a small market town
Took in internet print outs of Panasonic Plasma I wanted Haggled the price down to within 6-8% of lowest internet price Paid - left 1 hour later, bloke arrived with TV in van, lugged it in, unpacked, full fitting, demo and tidied up mess of boxes. Perfect (also with the knowledge that if anything was wrong with it, there would be little hassle) |
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John Lewis -Absolute Top notch. Daughters laptop broke within couple of weeks of free 2 year g/tee expiring.
Collected,fitted complete new front and returned within a week.Even called day after collection to say what was wrong with it.As for TV's they usually have a 3 year g/tee which for a big plasma is quite a big add on at Currys etc. |
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John Lewis are great for deliveries ... usually ... but if its a relatively small item, check to see whether they'll be delivering it themselves ... if yes, great.
But, if they say it'll be delivered by ParcelForce ... abandon hope :( |
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M@C
Who delivered the telly ? Why didn't you unpack it before you signed for it ? |
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Currys are no good.. Similar experience.. Will never buy from them again..
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Gallivanter 12 Jan 18:16
You bought under the Distance Selling Regulations. You have a week or maybe even two to send it back for a full refund for any (or no) reason. Send it back. Tell them you are returning it. Tell them you do not want a repair or replacement or a free gift. Tell them you do not want to deal with the delivery compnay. Tell your local Trading Standards Office too (in the phone book). Go straight to jail. Do not pass go. Do not collect £200. Do not cry. Go straight to Jail. |
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Would have been DHL who delivered it (they have the DSG contract)
The fact it was bought online is a cop out on their behalf. Take the smashed up telly into your nearest Currys and start shouting and screaming about their p1ss poor service in front of potential customers. Its the only way to get anything done. |
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If the telly was smashed it is unfit for purpose. Under sale of goods act you are due a refund. Distance seeling legislation allows you you return goods bought on line for either 7 or 14 days (google it) so you are covered twice.
Write them a a letter to that effect (no e-mails or phone calls) and say that you will be charging them £5 a day for safe storage of the one delivered. If you bought it with a credit card, ring your card company and say you are not paying for it (you contrat is actually with the credit card company). They in turn will have to call Currys and either get you a new telly, or your money back within 6 weeks. A good card company can be very useful in getting things done. Then never ever shop at Curry's again. |
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budvar's advice is probably better than mine, to be fair.
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Are you sure it was smashed?
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Big Charlie 12 Jan 18:50
M@C Who delivered the telly ? Why didn't you unpack it before you signed for it ? I was at work mate, got my son to stay at home and sign for it. When I got home and opened the box, that's when we noticed. Still waiting on a call but I aint holding my breath :-( Gonna call trading standards tomoz. |
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nice one poppydog for supporting your independent.
we all need our local shops but to many people are moving away from them. the service you get from them most of the time makes up for sometimes having to pay a little more |